So I’m running into a issue that I’m besides myself on but here is the run down I recently purchased a Acer windows mixed reality headset but i’m having a issue where I will not go past the initial check due to my driver being wddm 2.1?
I’ve ran dxdiag an got this
under display
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Display Devices
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Card name: AMD Radeon (TM) R9 Fury Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x7300)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_7300&SUBSYS_04A61043&REV_CA
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12229 MB
Dedicated Memory: 4071 MB
Shared Memory: 8158 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.646984,0.339367), Green(0.290539,0.603039), Blue(0.145031,0.065930), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: HP w2408 Wide LCD Monitor
Monitor Model: HP w2408
Monitor Id: HWP26CF
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Monitor Advanced Color Capabilities: None
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\amdxc64.dll
Driver File Version: 22.19.0677.0257 (English)
Driver Version: 22.19.677.257
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 9/21/2017 5:00:00 PM, 1973560 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-3040-11CF-2173-472365C2CC35}
Vendor ID: 0x1002
Device ID: 0x7300
SubSys ID: 0x04A61043
Revision ID: 0x00CA
Driver Strong Name: oem46.inf:cb0ae414a510c992:ati2mtag_R7000DS:22.19.677.257:pci\ven_1002&dev_7300&rev_ca
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
I’ve tried about every post fall creator driver update and have no dice i’m currently on 18.2.2
Cpu is a ryzen 7 1700
16gb of ram
All other boxes check out on the wmr check just the wddm 2.1 issue that I seamingly can’t get past
Message was edited by: Matt B
We have updated the title of this discussion with relevant details to better describe your issue.
Device information
Name
Mixed Reality headset
Manufacturer
Microsoft
Type
Monitor
Hardware IDs
MONITOR\ACR7FCE
MONITOR\AUSC102
MONITOR\DEL7FCE
MONITOR\DSJ0008
MONITOR\FUJ1970
MONITOR\HPN3515
MONITOR\HPN362E
MONITOR\HPN36C0
MONITOR\HPN36C1
MONITOR\LEN0408
MONITOR\LENB800
MONITOR\SEC144A
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Driver Fusion
Automatically update and back up drivers
32 available drivers
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Mixed Reality headset
INF file:
hmdmonitors.inf
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hmdmonitors.inf
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hmdmonitors.inf
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hmdmonitors.inf
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hmdmonitors.inf
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hmdmonitors.inf
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hmdmonitors.inf
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INF file:
hmdmonitors.inf
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INF file:
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Windows 10: Mixed Reality headset & motion controller driver & software downloads
Discus and support Mixed Reality headset & motion controller driver & software downloads in Windows 10 News to solve the problem; [ATTACH]Mixed reality offers a different visual experience altogether. It combines the best of both, […]
This article Mixed Reality headset & motion…
Discussion in ‘Windows 10 News’ started by WinClub, Nov 15, 2020.
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Mixed Reality headset & motion controller driver & software downloads
Mixed reality offers a different visual experience altogether. It combines the best of both, […]
This article Mixed Reality headset & motion controller driver & software downloads first appeared on TheWindowsClub.com.
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Mixed Reality Motion Control issue
Hi James. I’m Greg, an installation specialist and 8 year Windows MVP, here to help you.
Microsoft has extensive guides here for troubleshooting Mixed Reality and motion control, including headset issues:
https://docs.microsoft.com/en-us/windows/mixed-…
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it’s resolved.
________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly
research any product advertised on the sites before you decide to download and install it. -
Mixed Reality Controllers won’t connect.
Hello Jordan,
If you like, you might see if the step by step instructions in the tutorial below to setup mixed reality controllers may be able to help.
Setup and Pair Mixed Reality Motion Controllers in Windows 10
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Mixed Reality headset & motion controller driver & software downloads
Mixed Reality headset & motion controller driver & software downloads
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Below you can download acer windows mixed reality driver for Windows.
File name: acer_win-mixed-reality.exe
Version: 6.865
File size: 17.23 MB
Upload source: other website
Antivirus software passed: Kaspersky v. 5.20
Acer Windows Mixed Reality Driver
(click above to download)
Display
— Resolution: 2880 x 1440 pixels
— Refresh Rate: Up to 90Hz
— Field of View: 100°
— Connectors: HDMI 2.0, USB 3.0, 3.5mm audio jack
— Sensors: Gyroscope, Accelerometer, Magnetometer, Proximity sensor
Audio
— Built-in speakers and microphone
Tracking
— Inside-out tracking technology
— 6-degrees of freedom (6DoF)
Controller
— Bluetooth connectivity
— Trackpad, Trigger button, Grip button, Windows button, Menu button
System Requirements
— Compatible with Windows 10 Fall Creators Update or later
— PC with minimum Intel Core i5 processor, AMD Ryzen 5 1400, or equivalent
— 8GB of RAM
— Dedicated GPU with minimum NVIDIA GTX 1050Ti or AMD Radeon RX 470
— USB 3.0 port
Troubleshooting Questions and Answers:
Q1: The display on my Acer Windows Mixed Reality headset is not turning on. What should I do?
A1: Make sure the headset is properly connected to your PC via HDMI and USB 3.0. Try unplugging and re-plugging the cables, and ensure they are firmly connected. Also, verify that your PC meets the minimum system requirements for the headset.
Q2: My Acer Windows Mixed Reality headset is not tracking properly. What could be the issue?
A2: Check if the room you are in has sufficient lighting, as low light conditions can affect tracking accuracy. Make sure there are no obstructions blocking the sensors on the headset. Also, ensure that the batteries in the controllers are not low or depleted, as it can impact tracking performance.
Q3: I’m experiencing audio problems with my Acer Windows Mixed Reality headset. What steps can I take to resolve it?
A3: First, check if the audio cable is properly connected to both the headset and your PC. Make sure the volume is turned up on your PC and the headset. If the issue persists, try updating your audio drivers to the latest version. You can also try using a different pair of headphones to determine if the problem lies with the headset or the audio source.