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Signing in to your device has to be secure yet simple, and Windows Hello has solved the problem perfectly. It allows you to sign in with a PIN, fingerprint, or facial recognition. Let’s find out how you can install the Hello face driver for Windows 11.
How can I install the Windows Hello Face in Windows 11?
- Press Windows + I to launch the Settings, and then select Apps from the list of tabs in the left navigation pane.
- Click on Optional features on the right.
- Next, click the View features button next to the Add an optional feature option.
- Enter Windows Hello Face in the text field at the top, tick the checkbox for the appropriate option, and click on Next at the bottom.
- Next, click on Install and wait for the process to complete.
- After you have installed Windows Hello Face in Windows 11, restart the computer for the changes to come into effect.
Once you have installed the feature, learn how to activate Facial Recognition in Windows 11.
Windows Hello Face Camera drivers
Once your device is connected, Windows should have detected it and automatically installed the drives. You can check by going to Device Manager> Cameras and identify your compatible device – usually tagged 3D Camera or IR Camera.
Suppose your device is missing the relevant driver. In that case, you can look up the Hello face driver for Windows 11 on the manufacturer’s official website or try specialized driver updating software, which automatically scans your PC for missing or outdated drivers and updates them.
- Recent Windows 11 update lets you disable profanity filter in voice typing
- Microsoft wants Windows 10 users to upgrade to Windows 11 or Copilot + PCs
How does Windows Hello work?
If you check the Windows Hello sign-in options, it will list Facial recognition, Fingerprint recognition, and PIN. But you can’t set up the first two without configuring the last one, though the PIN alone can be configured and used to log in.
Making the PIN mandatory for using biometric means to sign in to your device ensures that you are never locked out.
Say you received an injury on your face or finger. It’s likely to affect the recognition process, and thus the need for a PIN arises.
Apart from that, your PIN is only associated with one device, not the others, where you may have used the same Microsoft account. This, in turn, ensures high security because even if one device is compromised, the others will remain secure.
Does Windows Hello work with Windows 11?
Windows Hello is one of the sign-in options on Windows 11. It works well, provided you have set it up correctly.
But to set it up, you need to install it foremost. And that is what we will discuss in detail in this article’s ensuing section.
What camera is required for Windows Hello Face?
Regular cameras for online meetings and all do not meet the requirements for Windows Hello Face. You need cameras like an Intel RealSense or a 3D camera to use this feature.
If your camera does not meet this requirement, it is not compatible with the Windows Hello Face feature. Hence, you might get we couldn’t find a camera compatible with windows hello face windows 11 notification.
How do I fix issues with Windows Hello in Windows 11?
Several users who have set up biometrics as a medium to sign in have reported that Windows Hello is not working in Windows 11. This could be due to outdated or corrupt drivers, or missing PINs, among other issues.
We went through several forums and identified many users who came across this problem, along with many posting the best solutions for it. So, do not hesitate to check out our dedicated guide to fix the Windows 11 Hello Face recognition not working issue.
How do I automatically sign in to a Windows 11 device?
Another common question by users is whether they can automatically sign in to Windows 11 without any authentication. There are several built-in ways to do that and use dedicated third-party tools.
Check this guide to find out how to auto-log into Windows 11. But, we do not recommend disabling the authentication if you share the computer with others or if there are critical data stored on it. Though if you use it as a standalone device, go ahead.
Also, you can learn how to remove the login password in Windows 11. Applying the procedure is easier than you might imagine.
That’s all there’s to Windows Hello Facial recognition in Windows 11. You now know how to enable the feature, the various troubleshooting techniques in case it’s throwing errors, and automatically log in to the system.
Besides, find out what you should do if the sign-in options are not working in Windows 11.
Tell us your experience with Windows Hello in the comments section below.
Kazim Ali Alvi
Windows Hardware Expert
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows PC. He’s specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
Long-time Windows user, Kazim is ready to provide a solution for your every software & hardware error on Windows 11, Windows 10 and any previous iteration. He’s also one of our experts in Networking & Security.
For your safety, we advise against self-installing Windows Hello Face Software Device driver if you lack experience. Attempting to install it on your own may cause irreversible damage to your computer.
To avoid this, we have integrated the driver with a secure and free optimization software that will install the driver and fix any associated issues. By clicking the green button below, you confirm your agreement to install both the optimization software and the driver.
If you choose to install the driver independently, please note that it is at your own risk.
Download Windows Hello Face Software Device driver with Driver Updater
Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy Policy.
No viruses or unwanted programs. Installation files were scanned by AVarmor. Last check: 13.05.2025
Outbyte Driver Updater gets only official drivers made exactly for each device being updated
Pidvens compatible with Windows Hello Face Software Device driver
Root\WindowsHelloFaceSoftwareDriver
- How do I reinstall Windows Hello face software?
- Where can I find Windows Hello driver?
- How do I fix windows Hello face not working?
- Why is Windows Hello face not available on my device?
- Why did Windows Hello stop working?
- How do I get Windows hello to work?
- How do I get rid of Windows Hello?
- How can I activate Windows hello on my laptop?
- What devices support Windows Hello?
- Is Windows laptop Hello compatible?
How do I reinstall Windows Hello face software?
3. Reinstall Windows Hello drivers
- Go to Search, type device manager, and open Device Manager.
- Find your Windows Hello driver, right-click on it, and select Remove driver software.
- Restart your computer.
- One the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it.
Where can I find Windows Hello driver?
The steps I took were:
- Open Device Manager.
- Open ‘System devices’
- Open ‘Surface Camera Windows Hello’
- Click the ‘Driver’ tab.
- Click ‘Roll Back Driver’ — which will roll it back to the 3/11/2016 version, as Greg stated above.
How do I fix windows Hello face not working?
HP PCs — Troubleshooting Windows Hello Face Recognition
- Step 1: Uninstall and reinstall the IR camera driver. Reinstalling the IR camera driver might resolve the issue. …
- Step 2: Remove the Face Recognition and PIN sign-in settings. …
- Step 3: Clear the Trusted Platform Module (TPM) …
- Step 4: Add a PIN and set up Face Recognition. …
- Step 5: Perform a system reset.
Why is Windows Hello face not available on my device?
Reboot your PC. If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager.
Why did Windows Hello stop working?
If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager.
How do I get Windows hello to work?
To turn on Windows Hello, go to Start > Settings > Accounts > Sign-in options, select the Windows Hello method that you want to set up, and then select Set up. If you don’t see Windows Hello in Sign-in options, then it may not be available for your device.
How do I get rid of Windows Hello?
Press the Windows logo + I keyboard shortcut to open the Settings app, and head to Accounts -> Sign-in options. In the right-side pane, look for the Windows Hello section and click the Remove button under Face Recognition or Fingerprint.
How can I activate Windows hello on my laptop?
On the sidebar, locate Sign in Options and click on it. You have several options for signing in to your laptop or PC in this section. You should find Windows Hello in the section. Click on Get Started and follow the on-screen instructions.
What devices support Windows Hello?
These devices use facial recognition with the built-in camera to log you in with Windows Hello:
- Dell Inspiron 13 5000 2-in-1 – $499. Dell XPS 13 9365 2-in-1 – $999.
- HP ENVY Curve AIO 34 – $1,499. HP Spectre x360 – $749.99.
- ASUS Transformer Mini T102HA – $349. ASUS ZenBook Flip UX360 – $499.
- Samsung Notebook 9 – $999.
Is Windows laptop Hello compatible?
Check for Windows Hello compatibility
In the Cortana search bar at the lower left of your screen type «sign-in options» or simply click on the the microphone icon and ask Cortana for sign-in options. Once you’re on the sign-in options screen, you’ll see the Windows Hello options available to you.
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See all queries
Microsoft Hello gives you quick and easy access to your devices, apps, online services, and networks, allowing you to sign in with your face, fingerprint, iris, or a PIN. Recently, several users reported that they are unable to use the Facial Recognition feature of Windows Hello due to unknown reasons.
We had a look into the issue and discovered that it can be caused by a number of reasons including:
- Outdated or missing imaging and biometric device drivers – Windows Hello requires the appropriate imaging and biometric device drivers on a Windows device. If the relevant driver is not working properly, you are likely to face the issue at hand.
- Windows 10 is not updated – Some users have reported that simply switching to the latest version of Windows solved their Windows Hello issues.
- Corrupted system files – t’s possible that your system files have become infected with a corruption error, leading to the issue at hand.
Empty the NGC Folder
Ngc is where Windows 10 stores all information concerning your PIN settings. If you are countering PIN-related issues, such as Facial Recognition not being available, you can delete the Ngc folder to solve the issue. In this way, you will be able to delete all data related to your current PIN settings and proceed with a refresh.
- Open a Run dialog box by pressing Windows + R keys simultaneously on your keyboard.
- In the text field of the dialog box, type ‘C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC’ and hit OK.
Launch NGC folder - Once you are inside the NGC folder, delete all its contents.
- Finally, restart your PC and check if doing so resolves the issue.
Modify Windows Registry
There is a chance that a Registry setting related to sign-in options on Windows is preventing you from using the Facial Recognition feature. The solution to this is simple, as all that you need to do is modify the relevant Registry setting.
However, before you proceed, make sure that you create a Registry backup, just to be safe in case anything goes wrong.
- Press Windows + R keys simultaneously on your keyboard to launch a Run dialog box.
- In the text field of the dialog box, type regedit and hit Enter to launch Windows Registry.
Open up the Regedit Editor - Once you are inside the Registry, navigate to the location mentioned below.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\default\Settings\AllowSignInOptions
- Double-click on the AllowSignInOptions value and under Value data, type 1.
Modify Registry key related to Sign in options - Hit OK and then restart your PC.
Reset the Facial Recognition Option
You can also try resetting the Facial Recognition feature, as doing so will revert it to its original, error-free state, thus resolving the error in the process.
- Press Windows + I keys simultaneously on your keyboard to launch Windows Settings.
- In the Settings window, select Accounts from the left pane.
Access Account settings - Then, click on Sign-in options in the right side of the window.
- Select Windows Hello Face and click on Remove.
Remove Facial recognition feature - Next, click on Get Started and follow the on-screen instructions to proceed.
- Once you have added your details again, restart your PC.
- Upon reboot, check if doing so fixed the Facial Recognition issue.
Reinstall the Biometrics Driver
As discussed earlier, a corrupt Biometrics driver can also be the reason you are unable to use the Facial recognition feature on Windows 11. In this case, the best solution is to reinstall the drivers, as doing so will re-initialize the software associated with the device to an original and hopefully clean state.
- Type Device Manager in the search area of your taskbar and hit Open.
- In the Device Manager window, locate and expand Biometric devices.
- Right-click on Windows Hello face software and click on Uninstall device.
Uninstall Windows Hello software - Once the uninstallation is complete, restart your PC.
Perform a Repair Upgrade
Having come this far without a solution implies that conventional troubleshooting methods will not solve the Facial recognition issue.
If this scenario is applicable, then pretty much the only thing you can do is perform a repair upgrade. In a repair upgrade, the system files are repaired and the latest updates are installed. Hopefully, this will fix the issue once and for all.
Zainab Falak
Zainab Falak is a highly educated professional with a background in actuarial science and a strong passion for technology. Her expertise lies in the field of data analytics and she is a proficient programmer in languages such as Python and R. At Appuals, Zainab shares her extensive knowledge of Windows 8, 10, and 11, covering a broad range of topics related to these operating systems. Zainab’s ability to effectively communicate technical concepts in a clear and concise manner has earned her recognition and respect in the tech community. She is committed to staying up-to-date with the latest developments in the field and providing readers with insightful and informative content.