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Windows Fax and Scan is an integrated faxing and scanning application introduced in Windows Vista and included in the Business, Enterprise, and Ultimate Windows Vista editions as the replacement for the Fax Console of Windows XP; it is available in all versions of Windows 7, Windows 8, Windows 10 (x86/x64) and Windows 11 (x64),^[1] but not on ARM64 versions of Windows 10 and Windows 11.^[2]

Windows Fax and Scan


Windows Fax and Scan running on Windows 10
Developer(s)	Microsoft
Operating system	Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 11
Predecessor	Fax Services of Windows XP
Type	Fax and scan application

Windows Fax and Scan supports sending and receiving faxes, faxing or emailing scanned documents, and forwarding faxes as email attachments.

With Windows Fax and Scan users with computers that have fax modems can send and receive faxes, and fax scanned documents. Without a fax modem, users can email scanned documents and forward faxes as email attachments from their computer. WFS supports one-click scanning of documents from locally connected scanners, network-connected scanners and multifunction devices. Even though this can be used for most types of documents, WFS is optimized for scanning, viewing and storing text documents.^[3]

WFS is available in Windows Vista Ultimate and as an optional component in Windows Vista Enterprise. WFS is not available on Vista Home Basic or Vista Home Premium. It is also available in all x86 and x64 versions of Windows 7, Windows 8, Windows Server 2008 and Windows Server 2012.^[4]

The Fax View of WFS is an enhancement of the Fax Services component which was an installable option in the Windows XP operating system. New features include a fax account model, improved composition features, the ability to save faxes in composition as drafts, and a preview pane. It is also possible to right click on a file and send it as a fax. To send and receive faxes users can create either a local fax modem account to use a locally attached fax-capable modem or a shared fax server account to use a network fax server.^[5] The Windows Fax and Scan software is not an internet fax application. Therefore, it must be used with an analog phone line.^[6]

The Scan View of WFS has a user interface to manage scanned documents. It allows the creation, renaming and moving of folders from a single view. The preview pane shows documents scanned. Users can create profiles for particular scanners and save them for future scanning, and can directly route the scanned documents to their mailboxes after configuring the mail settings. The ‘Fax from Scanner’ feature allows directly faxing the document from the scanner.

Beyond the basic capabilities, is a step towards Unified Messaging, in bringing together the management of related media like faxes, emails, digital documents, etc.^[4]

Microsoft Fax

^ «Overview of Fax Server and Fax Service Manager». TechNet. Microsoft. November 17, 2009. Retrieved February 21, 2021.
^ «Windows Arm-based PCS FAQ».
^ Windows Photo Gallery is better suited for scanning photos and pictures and can store them in the Pictures folder.
^ ^a ^b Brien M. Posey (September 12, 2006). «Why Windows Vista’s Fax and Scan is Worth Paying Attention to». Windows Networking. TechGenix Ltd. Archived from the original on August 18, 2010. Retrieved June 28, 2010.
^ Harvey, Greg (2007). Windows Vista for Dummies Quick Reference. Wiley Publishing. p. 122. ISBN 978-0-471-78326-8.
^ «Windows help & learning — Microsoft Support». Archived from the original on 2012-01-06. Retrieved 2012-01-04.

Simpson, Alan; Todd Meister (2007). «Faxing and Scanning». Alan Simpson’s Windows Vista Bible. Indianapolis: John Wiley & Sons. pp. 853–868. ISBN 978-0-470-04030-0. OCLC 71833410.

Windows Vista: Faxing and Scanning Windows Vista Features; Microsoft.

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Last Update: August 9th, 2021

Windows Fax and Scan is a program included free with Microsoft Windows in every version from Vista to Windows 10. It can be used to turn a computer into a fax machine.

On this page we’ll explain how Windows Fax and Scan can be used as fax software. All examples are for Windows 10, however, the program is very similar in Windows Vista, 7, and 8. Windows XP has a program called “Fax Console” which has similar functions but a different interface.

What you’ll need to fax with Windows Fax and Scan

A computer running Windows Fax and Scan
A landline phone line (VoIP will not work)
A fax modem (either internal or external). If you don’t have one there are options for USB fax modems.
A phone cord (to connect the modem to the phone line)
A document to test the fax with

Things to know before installing

When using Windows Fax and Scan as a replacement for a fax machine, the computer will need to be always on and connected to the phone line to receive a fax.
If the computer restarts (for example with a system update) Windows Fax and Scan will have to reopen to resume fax machine operations.
Windows Fax and Scan will not be able to send and receive faxes over the internet. Any faxing ability is transmitted via the fax modem and the landline phone line.
There is no way to connect a cellular phone to act as the landline with Windows Fax and Scan.

Setup Step 1 – Install the fax modem

Install the fax modem to your computer. With most USB fax modems any software drivers will install as soon as the fax modem is connected.

Internal fax modem cards and some USB fax modems will need the software drivers manually installed. Follow the manufacturer’s instructions to install the drivers and any software.

Setup Step 2 – Connect the fax modem to the landline phone line

Use the phone cord to connect the fax modem to the landline phone line.

It helps if you have a regular landline phone to make sure the phone line is working first. To test the line connect a telephone, pick up the receiver and listen for a dial tone.

The phone line will have to be a regular traditional landline. VoIP or internet enabled phone lines will not work with fax.

Setup Step 3 – Configure Windows Fax and Scan

Windows fax and scan is quick to configure.

Start the program through the start menu
Click on “Tools” then “Fax Accounts”
Select “Add” to have your fax modem installed
Choose between automatic or manual answering of the phone line
Go to “Tools” and “Fax Settings” to configure additional options, including changing the automatic or manual reception, changing the number of rings before automatic pick up, configure TSID and CSID information, and automatically save or print a fax the moment it arrives.

How to send a fax in Windows Fax and Scan

Open Windows Fax and Scan
On the toolbar that appears in the program, select “New Fax” – if this is the first time that a fax is being sent, you’ll be directed to the new fax wizard. This will allow you to set all the required settings to send a fax.
Create your fax, and then click send to send it to the receiving fax machine.

How to receive a fax (automatically)

Open Windows Fax and Scan
At the bottom of the left pane, choose “Fax”
Select “Tools” and then select “Fax Settings”.
Select the “General” tab, then ensure the “Allow device to receive fax calls” button is checked under “Send / Receive Options”
Select “Automatically Answer after ___ Rings”, set the number of rings you want the phone to ring before the fax service answers, then select “Ok”

How to receive a fax (manually)

If you want to have the manual option to answer with the fax service when the phone rings, you need to first have the Windows Fax and Scan program running.

Open Windows Fax and Scan
Click the Fax option at the bottom left pane
From the toolbar, select “Receive a Fax Now”. This will allow the computer to receive the fax when the phone rings.

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Windows Fax and Scan is a useful built-in tool in Windows 10 that allows you to send and receive faxes, as well as scan documents and images directly from your computer. It eliminates the need for a separate fax machine and streamlines your document management process. In this tutorial, we will guide you through the step-by-step process of setting up Windows Fax and Scan in Windows 10.

Step 1: Open the Windows Fax and Scan application. You can do this by typing «Fax and Scan» in the Windows search bar and selecting the corresponding result.

Step 2: Click on the «Tools» menu at the top of the application window and select «Fax Accounts.«

Step 3: In the «Fax Accounts» window, click on the «Add» button.

Step 4: Follow the on-screen instructions to set up a new fax account. You will need to provide your fax number and configure the settings for receiving and sending faxes.

Step 5: Once your fax account is set up, click on the «New Fax» button in the application window to create a new fax.

Step 6: In the new fax window, enter the recipient’s fax number and add any attachments or cover pages as needed.

Step 7: Click on the «Send» button to send your fax. Windows Fax and Scan will handle the rest, including dialing the recipient’s fax number and transmitting the fax.

Pros	Cons
1. Eliminates the need for a physical fax machine.	1. Requires a fax modem or an Internet faxing service.
2. Allows easy management of received and sent faxes.	2. May require additional configuration for proper operation.
3. Integrates seamlessly with the Windows 10 operating system.	3. Limited customization options compared to dedicated fax software.

Setting up Windows Fax and Scan in Windows 10 can be a convenient and efficient way to manage your faxing needs directly from your computer. By following the steps outlined in this tutorial, you can easily configure Windows Fax and Scan and start sending and receiving faxes hassle-free.

Video Tutorial:Why won t Windows Fax and Scan work?

How do I enable Windows Fax and Scan in Windows 10?

To enable Windows Fax and Scan in Windows 10, you can follow these steps:

1. First, click on the Start Menu or press the Windows key on your keyboard to open the Start menu.
2. In the search bar, type «Windows Fax and Scan» and select the app from the search results.
3. If you don’t see the app in the search results, it may not be installed on your system. In that case, you can install it by following these steps:
a. Open the Control Panel by typing «Control Panel» in the search bar and selecting it from the results.
b. In the Control Panel, click on «Programs» and then select «Turn Windows features on or off» under the «Programs and Features» section.
c. In the Windows Features dialog box, scroll down and locate «Print and Document Services.» Expand the option by clicking on the «+» sign next to it.
d. Check the box next to «Windows Fax and Scan» and then click «OK.«
e. Windows will install the necessary components, and once the process is complete, you can access Windows Fax and Scan from the Start menu as mentioned in step 2.
4. After opening the Windows Fax and Scan app, you can set up your fax settings and configure a fax connection if necessary. The app provides options for receiving, sending, and managing faxes, as well as accessing scanned documents.

By following these steps, you will be able to enable and use the Windows Fax and Scan feature on your Windows 10 system.

How do I set up a Windows Fax and Scan printer?

Setting up a Windows Fax and Scan printer is a straightforward process. Here’s how you can do it:

1. Ensure you have a compatible fax modem or a multifunction printer with fax capabilities connected to your computer.

2. Go to the Start menu and search for «Windows Fax and Scan.» Click on the corresponding result to open the application.

3. In the Windows Fax and Scan window, click on «New Fax» in the toolbar. This will launch the Fax Setup wizard.

4. The wizard will guide you through the setup process. Firstly, you’ll need to choose whether to connect to a fax modem or a fax server over the network. Select the appropriate option and follow the on-screen instructions.

5. If you’ve chosen to connect to a fax modem, you’ll need to specify the fax device and configure the settings, such as the incoming/outgoing fax routes and telephone dialing rules. Again, carefully follow the prompts to complete this step.

6. Once the setup is complete, you can start using the Windows Fax and Scan printer. You can send faxes either by creating a new fax or by printing a document directly to the fax printer.

7. To send a new fax, click «New Fax» in the toolbar. Fill in the recipient’s fax number, attach any necessary documents, and compose your message. Then click on the Send button to transmit the fax.

8. Additionally, you can send a fax from other applications by selecting the Print option and then choosing the Windows Fax and Scan printer from the list of available printers.

9. To receive faxes, ensure your computer is turned on and connected to the fax modem or fax server. Incoming faxes will be routed to the Windows Fax and Scan application automatically, and you can view, save, or print them from there.

Setting up a Windows Fax and Scan printer allows you to send and receive faxes directly from your computer, providing a convenient and paperless solution for your faxing needs.

Is Windows 10 fax free?

Windows 10 does not include a built-in faxing feature. However, there are third-party software options available that allow users to send and receive faxes on a Windows 10 computer.

Here’s how you can send and receive faxes on Windows 10 using third-party software:

1. Research and choose a reliable third-party fax software: Look for reputable fax software providers that are compatible with Windows 10. Read reviews and compare features to find the one that best suits your needs.

2. Install the fax software: Download and install the chosen fax software on your Windows 10 computer. Follow the installation instructions provided by the software provider.

3. Set up your fax account: Launch the fax software and set up your fax account credentials. This typically involves providing your fax number and configuring the necessary settings.

4. Send a fax: To send a fax, open the fax software and create a new fax message. Enter the recipient’s fax number and attach any necessary documents. Follow the software’s instructions to send the fax.

5. Receive a fax: When a fax is sent to your fax number, the third-party software will receive it and store it on your computer. You can access the received faxes through the software’s interface.

Remember, using third-party software may incur costs associated with fax services. Be sure to review the pricing plans and any applicable fees before selecting a fax software provider.

Yes, Windows 10 does have the Windows Fax and Scan feature. This feature allows users to send and receive faxes using a fax modem or an installed fax device. Here are the steps to locate and use the Windows Fax and Scan feature on Windows 10:

1. Click on the Start menu and type «Windows Fax and Scan» in the search bar.

2. Click on the Windows Fax and Scan app that appears in the search results. The app will open.

3. To send a fax, click on the «New Fax» button in the toolbar. Follow the prompts to compose and send your fax.

4. To receive a fax, make sure your fax device or fax modem is properly connected to your computer. Incoming faxes will be automatically detected and displayed in the Windows Fax and Scan app.

It’s worth mentioning that the availability of the Windows Fax and Scan feature may depend on the edition of Windows 10 you are using. Some versions, such as Windows 10 Home, might not have this feature included by default. In such cases, you can explore the possibility of installing third-party fax software as an alternative.

Note: The information provided regarding Windows 10 and its features is based on the assumption that this is the information available up until 2023 and the features related to Windows Fax and Scan are accurate as of that time.

Why is Windows Fax and Scan not on my computer?

Windows Fax and Scan is a built-in feature in the Windows operating system that allows users to send and receive faxes directly from their computer. However, there could be several reasons why it is not available on your computer. Here are some possible explanations:

1. Windows Edition: The availability of Windows Fax and Scan can vary depending on the edition of Windows that you are using. This feature is typically included in the professional and enterprise editions of Windows but may not be available in the home or basic editions. Check your Windows edition to determine if it includes this feature.

2. Windows Components: It is possible that Windows Fax and Scan has not been installed or enabled on your computer. In some cases, certain Windows components or features are not automatically installed during the operating system installation process. You can manually check if Windows Fax and Scan is installed by following these steps:

– Go to the Control Panel.
– Select «Programs» or «Programs and Features.«
– Click on «Turn Windows features on or off» option.
– Look for «Windows Fax and Scan» in the list of features. If it is not checked, select it and click «OK» to install it.

3. Missing Driver or Hardware Support: Windows Fax and Scan requires a compatible fax modem or an all-in-one printer with fax capabilities to function properly. If your computer does not have the necessary hardware or if the drivers for the hardware are not installed correctly, Windows Fax and Scan may not appear. Ensure that you have the appropriate hardware and that the required drivers are installed.

4. Regional and Language Settings: The availability of Windows Fax and Scan can also vary depending on your region and language settings. It is possible that the feature is limited or not supported in your specific language or region. Check the regional and language settings in your computer’s control panel to verify if there are any limitations.

In conclusion, the absence of Windows Fax and Scan on your computer could be due to various reasons, including the Windows edition, installation status, missing drivers or hardware support, and regional and language settings. Checking these factors will help you determine why the feature is not present and take necessary steps to resolve the issue.

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37 people found this article helpful

Yes, you can fax without a fax machine

Updated on November 15, 2021

What To Know

Windows 10 includes a built-in fax capability called Windows Fax and Scan. You’ll need a phone line and fax modem.
Once you have the software set up, click New Fax, provide recipient and fax information and then click Send.

This article covers how to send a fax from a Windows 10 computer using Windows Fax and Scan and free online fax services.

How To Send a Fax Using Windows Fax and Scan

Faxing seems like an archaic way to communicate, but many businesses still use fax machines as a primary means of communicating, which means you may need to send a fax from time to time. Fortunately, Windows 10 has a built in fax capability called Windows Fax and Scan.

In order to use the Windows 10 Fax and Scan capability, you will need to have you computer hooked up to a phone line via a fax modem. A VoIP (Voice over Internet Protocol) line, like Skype or Google Voice won’t work. It needs to be a physical telephone line.

Set Up Windows Fax and Scan

Before you can begin faxing, you’ll need to connect a phone line to your computer through a fax modem and then get the Fax and Scan software activated. Here’s how to get started.

To open Windows Fax and Scan, type «Fax and Scan» into the Windows 10 search bar and select the Windows Fax and Scan app from the search results.
The first time you access Windows Fax and Scan, you need to set up a fax modem. This requires a telephone line to be connected to your computer. Once you’ve connected the fax modem, click Tools in the Windows Fax and Scan application.
From the Tools menu, select Fax Accounts.
In the Fax accounts dialog box, click Add.
Then, in the Fax Setup dialog box, click Connect to a fax modem.

When you first connect your fax modem to your Windows 10 computer, all the appropriate drivers should be installed. If they did not install automatically, follow the instruction which came with your fax modem to properly install it.
Select your fax modem to computer the installation process. If prompted, choose between Automatic and Manual answering of the phone line when calls are incoming.

If you choose Automatic then when calls are incoming your fax app will automatically answer the call and receive the incoming fax. If you choose Manual then you’ll need to choose Receive a Fax Now in the Windows Fax and Scan app each time you want to accept and incoming fax.

To automatically receive faxes, your computer will need to stay powered on, and you’ll need to keep the Windows Fax and Scan app open in the background all the time.

Send and Receive Faxes With Windows Fax and Scan

Afer you’ve set your computer up to send and receive faxes through Windows Fax and scan, then it’s easy to start using the software.

Open Windows Fax and Scan and click New Fax.
In the New Fax windows, type the number you want to send the fax to in the To line. You can also click To to open your address book and select a recipient from there.

If you want to add a cover page to your fax, the option is right above the To line in the fax form.
Then enter a Subject for your fax.
Enter the information you would like to fax in the body of the fax form. You can use the formatting toolbar at the top of the document area to format text, add hyperlinks, or insert pictures into your fax document.
You can also insert scanned documents or attach documents using the toolbar at the top of the fax form.
When you’re ready, click Send to send your fax.

How To Send Faxes Over the Internet

If you don’t have a fax modem and don’t want to connect one to your computer, you can use a free online fax service to send faxes, too. These services general work this way:

Create an account with a free fax service and then sign into the account.
Provide information about the sender, the recipient, and the information you want to fax using the form provided online. Some services will allow you upload a file to fax so all you’ll need to fill out is the cover page and the sender/recipient information.
Once your fax is ready, click the Send button. Most services will provide confirmation your fax has sent. Some will provide confirmation when it is delivered. However, some services may require a subscription fee for delivery confirmation.

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