Windows 11 перестал работать отпечаток пальца - Windowsa.top

Applies ToWindows 11

В этой статье описывается проблема, устраняемая средством устранения неполадок, действия, которые он делает для их устранения, а также условия, которые могут привести к его запуску. Дополнительные сведения об устранении неполадок см. в разделе Обеспечение бесперебойной работы устройства с помощью рекомендуемых средств поиска и устранения неполадок.

Какую проблему решает это средство устранения неполадок?

Некоторые пользовательские компьютеры, которые были обновлены с Windows 10 и теперь работают Windows 11 версии 21H2 или более поздней, которые имеют датчик отпечатков пальцев с определенными драйверами отпечатков пальцев ELAN, могут столкнуться с ошибкой или сбоем при использовании приложений, использующих связанные библиотеки DLL.

Какие это драйверы?

Драйверами являются драйвер отпечатков пальцев ELAN версии 3.10.11001.10606, 3.10.11001.10502 или 3.10.11001.10801, а затронутая библиотека DLL имеет имя файла onnxruntime.dll без номера версии или 0.0.0.0.

Как средство устранения неполадок устраняет проблему?

У нас есть обходной путь, который проверяется и включает выполнение системной команды: sfc /scannow. Эта команда сканирует и восстанавливает поврежденные или неработающие файлы на устройстве. Средство устранения неполадок просто выполнит команду как процесс.

Когда средство устранения неполадок запускается?

Средство устранения неполадок автоматически запускается на устройствах, которые обновлены с Windows 10 до Windows 11, работают Windows 11 сборке 22000 или более поздней версии и имеют одну из версий драйвера и библиотеку DLL, упомянутую выше. Его нельзя запустить вручную. Просмотрите журнал рекомендуемых неполадок, чтобы узнать, запущено ли это средство устранения неполадок на вашем устройстве, перейдя в раздел Пуск параметров > > Системная > Устранение неполадок > журнал рекомендуемых устранение неполадок и найдите следующие сведения:

Средство устранения неполадок оборудования и устройствАвтоматическое восстановление системных файлов и параметров для устранения проблемы на устройстве

Как применить это решение вручную?

Если средство устранения неполадок не запущено, устраните проблему, выполнив следующие действия.

Нажмите кнопку Пуск и введите cmd.
Нажмите (или щелкните правой кнопкой мыши) в командной строке и выберите Запуск от имени администратора.
Введите или скопируйте следующую команду в диалоговом окне командной строки:

sfc /scannow.
Если вы хотите убедиться, что файл onnxruntime.dll был восстановлен, перейдите в раздел C:\Windows\System32 (или аналогичное расположению папки System32 на вашем устройстве), нажмите долгое нажатие (или щелкните правой кнопкой мыши) наonnxruntime.dllи выберите Пункт Свойства.
В диалоговом окне Свойства перейдите на вкладку Сведения . Убедитесь, что версия файла не является 0.0.0.0 или пустой. Если это так, то это исправлено, и приложения, использующие onnxruntime и (или) Windows ML, должны работать должным образом.

Нужна дополнительная помощь?

Нужны дополнительные параметры?

Изучите преимущества подписки, просмотрите учебные курсы, узнайте, как защитить свое устройство и т. д.

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FAQ

[Windows 11] Недоступно распознавание PIN-кода, лица или отпечатка пальца (Windows Hello) после обновления до Windows 11

После обновления Вашего ПК до Windows 11 Вы можете столкнуться с уведомлением: «Вы должны добавить пароль, прежде чем использовать этот параметр входа» в отношении функции распознавания PIN-кода, лица или отпечатка пальца (Windows Hello) в разделе вариантов входа. Подробные инструкции можно найти в этой статье.

Windows 11 требует от пользователей входить в Windows Hello только с учетной записью Microsoft на устройстве для повышения безопасности. Поэтому Вам нужно переключить локальную учетную запись на свою учетную запись Microsoft, и тогда будет доступно распознавание лиц.

Нажмите [Пуск] ①, затем выберите [Параметры] ②.

Картинка с сайта: www.asus.com
В параметрах выберите [Учетные Записи] ③, затем выберите [Ваша информация] ④.

Картинка с сайта: www.asus.com
В параметрах учетной записи нажмите [Переключиться на аккаунт Microsoft] ⑤.

Картинка с сайта: www.asus.com
После того, как Вы войдете в свою учетную запись Microsoft, вернитесь к параметрам входа, после чего станет доступна настройка распознавания лиц.

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Most Windows laptops come with a fingerprint sensor as an added security feature. With the help of the fingerprint sensor, you can easily log in to your device without entering the PIN or complicated password. It is an advanced way to keep your Windows PC protected as it uses your biometric details for authentication. So, swipe press your finger on the sensor, and as soon as your details are verified, you’ll be logged in to your device.

Image source: Framework Laptop

Are you facing some problems while unlocking your device with a fingerprint sensor? Is the fingerprint sensor not working on Windows 11? Well, it’s a commonly reported issue that can easily be fixed by following a few troubleshooting steps.

In this post, we have listed a variety of solutions that you can use to fix the fingerprint sensor not working issue on Windows PC. Let’s get started.

Why would the Fingerprint Sensor Fail to Work?

There may be a couple of reasons why your Windows device would fail to unlock via fingerprint scanner. Here are some of the most common ones:

Presence of dirt or liquid on the sensor.
Outdated drivers.
Bugs or technical glitches.
Corrupt file or misconfigured system setting.
Outdated OS.

How to Enable the Fingerprint Sensor Feature on Windows

If you own a laptop with a built-in fingerprint sensor, you can find this option in Settings. Here’s what you need to do.

Tap the Windows icon placed on the Taskbar and select “Settings”.

Switch to the “Accounts” section from the left menu pane. Tap on “Sign-in options”.

Look for the “Fingerprint Recognition” option on the right. If the status shows “This option is currently available,” it probably indicates your device doesn’t support this functionality. You will have to buy a laptop with a fingerprint scanner to use this feature.

How to Fix the Fingerprint Sensor on Windows 11?

Solution 1: Update the Drivers

Press the Windows + R key combination to open the Run dialog box. Type “Devmgmt.msc” in the textbox and hit Enter.

Tap on Biometric Devices. Right-click on the fingerprint device and select “Update Driver.”

Tap on the “Search automatically for drivers” option.

Follow the on-screen instructions to update the fingerprint sensor drivers on your device. After updating the drivers, shut down your PC. Press the Power button and then use the sensor to check if the issue was resolved.

Manually keeping track of outdated and missing system drivers is a tedious task. Well, not anymore. Download and install the Smart Driver Care utility tool on your Windows PC to save yourself from the hassle of manually updating drivers. Smart Driver Care is one of the best driver updater tools for Windows that scans your entire device to look for outdated/missing/corrupt drivers and fetches their latest updates. With the help of the Smart Driver Care utility tool, you can update all the outdated drivers in just a single click to enjoy an improved PC performance.

Solution 2: Add a New Fingerprint

Here comes another simple hack to resolve the fingerprint scanner not working issue on Windows.

Launch the Settings app and head on to Accounts> Sign-in options.

Tap on “Fingerprint Recognition” and select “Add a Finger.”

Follow the on-screen instructions to add a new fingerprint and check if the issue was resolved.

If your device’s new fingerprint is readable, you can head back to settings and remove the previous fingerprint.

Also read: How to Setup Fingerprint Lock on WhatsApp

Solution 3: Uninstall and Reinstall Fingerprint Driver

If the fingerprint drivers installed on your machine have become corrupt due to any reasons, reinstalling the drivers might help.

Press the Windows + R key combination to open the Run dialog box. Type “Devmgmt.msc” and hit Enter.

Tap on “Biometric Devices” and then right-click on the fingerprint device and select “Uninstall device”.

Now, reboot your device so that Windows can automatically re-install the latest drivers.

Also read: 8 Best Free Fingerprint Lock Apps For Android

Solution 4: Update Windows

Using an outdated OS can also trigger the fingerprint not working issue. So, here’s what you need to do.

Launch the Settings app and switch to the “Windows Update” section from the left menu pane.

Hit on the “Check for Updates” button and wait for a while. If any update is available for your device, Windows will notify you. You can upgrade your Windows PC to the latest Windows version right away.

After updating Windows, reboot your device and check if the issue was resolved.

Also read: What’s More Secure? Fingerprint Recognition vs. Facial Recognition

Conclusion

Here are a few simple methods to fix the fingerprint sensor not working issue on Windows 11. Also, you can even try wiping the sensor with a clean piece of cloth to make sure that the surface is not clogged with any dirt. You can use any of the above-listed methods to get the sensor up and running again within no time.

Do let us know which method did the trick for you. Feel free to share your thoughts in the comments section. Follow us on social media – Facebook, Instagram and YouTube.

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Using Fingerprint authentication on Windows 11 has several benefits include enhanced security, eliminating the need to remember complex passwords or enter them each time when you sign in, it’s the most convenient way to log in to Windows 11 PC. But sometimes you may notice the fingerprint scanner not working on Windows 11. Or while try to set up your fingerprint reader, Windows 11 says, “Fingerprint Option Is Currently Unavailable” and you’re prompted to try again later. Few users report The option to add a finger or remove the fingerprint are greyed out and not clickable. There can be various reasons why Windows Hello Fingerprint Recognition Not Working such as driver issues, outdated operating systems, dirty sensors, or faulty hardware. Here in this article, we have a few solutions help you get your fingerprint sensor working on your Windows 11 computer.

Contents

1 Fingerprint Sensor Not Working Windows 11
- 1.1 Update Your Windows 11
- 1.2 Restart Biometrics Service
- 1.3 Setup another Fingerprint
- 1.4 Update Biometric driver
- 1.5 Reinstall Fingerprint Drivers

There can be several reasons why the Fingerprint sensor not working on your Laptop, problems with the hardware of the fingerprint sensor, software conflicts, or outdated missing biometric driver are common. Again older Windows versions, update bug or Corrupted system files also cause the fingerprint sensor not working properly.

Well, you can fix this problem by installing the latest Windows 11 updates. Again Reinstalling and updating your biometrics drivers can also help with this type of problem. In addition, you need to ensure the Credential Manager service is set to Automatic. Switch to a Local Account help a few users fix the problem.

Let’s first restart your computer that wipe-up memory, restart all processes and clear glitches that may prevent the fingerprint sensors authenticate Windows 11. Also, clean the fingerprint sensor with a soft clean cloth.

One of the most straightforward ways to get your fingerprint reader to work again is remove your Windows Hello fingerprint and register it again

Update Your Windows 11

Microsoft regularly updates Windows 11 which brings new and improved functionality and addresses existing issues, such as bugs and crashes. Updating Windows 11 latest version can help resolve compatibility issues between the fingerprint sensor and the operating system.

Press Windows key + I to open the settings app
Go to windows update then hit the Check for Updates button,
If new Windows updates are available or pending there, allow them to download and install from the Microsoft server,

Once done you need to reboot your computer to apply the new updates.
Now check if the fingerprint sensor is working just fine.

Restart Biometrics Service

The fingerprint sensor depends on the Biometrics service and this service running state, which enables a reliable and secure way to authenticate users, enhance security, and improve operational efficiency. If due to any reason the biometrics service not started or it’s stuck running it may be the reason why the fingerprint sensor not working on Laptop.

Windows Biometric Service is an essential program for Windows Hello because it captures and manages your fingerprint data.

Press Windows key + R, type services.msc and click ok
In the Services (Local) window locate Windows Biometric Service right click on it select restart,
Well if the service is not started, double-click on Windows Biometric Service to open properties,
Here change the Startup type to Automatic from the drop-down menu, then click Start.
Now click on Apply then OK to save changes.

In addition, look the Credential Manager service is set to Automatic. Next under the Log On tab Select Log On As: Local System Account, and Tick the checkbox that says Allow service to interact with desktop.

Setup another Fingerprint

Also, you can try adding another fingerprint on scanner data and check if that works.

Press the Windows key + X and select settings
Go to the Accounts tab then click on Sign-in options

Select Fingerprint recognition (Windows Hello) then click on the Add a finger button beside the option Set up another finger.
Click on the Get Started button, put in your security pin Then touch your fingerprint scanner, and go right through the process as per the instructions on the screen.

Note: If Windows 11 says, “This option is currently available,” and you’re prompted to try again later try to update or reinstall the Fingerprint Drivers first.

Once it is set up successfully, you can try to sign in to your computer with the new fingerprint to check whether it works properly.

Update Biometric driver

Again if the biometric driver is outdated or missing on Windows 11, it may also cause the fingerprint sensor to stop working. Open the device manager and check if the fingerprint sensor driver is installed properly, if yes try to update the driver there.

Biometric drivers on your PC help Windows communicate with your PC’s fingerprint scanner.

Press the Windows key + X and select the device manager
Locate and expand the Biometric devices.
Right-click on your fingerprint scanner device and select Update driver.
Select Search automatically for drivers to let Windows find and install the best drivers.

Reinstall Fingerprint Drivers

Uninstall and install the latest biometric driver download from the manufacturer’s site help most users fix the problem on their laptops. If you still can’t use your fingerprint reader, try reinstalling the driver.

Press Windows key + R, type devmgmt.msc and click ok to open the device manager,
Expand the Biometric devices options, right-click on your Fingerprint Sensor and select the Uninstall device button.
Click Uninstall again to confirm the action and remove the driver.

Finally, Restart your computer, and as your PC turns on, the driver will be installed automatically.
Or you can visit the laptop manufacturer’s site to download the latest driver for the fingerprint sensor.

In addition, try switching to a local account, and check if you notice any changes. For a few users, removing and re-adding their fingerprint help them fix the problem. Also, Check if the fingerprint sensor is enabled in your computer’s BIOS/UEFI settings. If it’s disabled, enable it and save the changes.
If none of the above steps work, it’s possible that the fingerprint sensor is faulty and needs to be replaced.

Frequently Asked Questions (FAQs)

Q: Why is my fingerprint sensor not working in Windows 11?
- A: This could be due to outdated drivers, corrupted system files, or improper settings.
Q: How can I troubleshoot a non-working fingerprint sensor on Windows 11?
- A: Start by updating your device drivers, checking for Windows updates, and ensuring that biometric authentication is enabled in settings.
Q: How do I update my fingerprint sensor drivers in Windows 11?
- A: Go to Device Manager, locate your fingerprint sensor under “Biometric devices,” right-click, and select “Update driver.” You can also visit your device manufacturer’s website for the latest drivers.
Q: Can incompatible software cause issues with the fingerprint sensor on Windows 11?
- A: Yes, certain third-party security software or conflicting applications can interfere with fingerprint sensor functionality. Try disabling or uninstalling such software temporarily to troubleshoot.
Q: Why does my fingerprint sensor work intermittently in Windows 11?
- A: This could be due to hardware issues, such as a dirty or damaged sensor. Try cleaning the sensor surface gently with a soft cloth, and if the problem persists, consider contacting technical support for further assistance.
Q: How can I reset my fingerprint settings in Windows 11?
- A: You can reset fingerprint settings by going to Settings > Accounts > Sign-in options, then under “Windows Hello Fingerprint,” select “Remove” to delete existing fingerprints. You can then set up new fingerprints.
Q: Does restarting my computer fix fingerprint sensor issues in Windows 11?
- A: Sometimes, a simple restart can resolve temporary glitches with the fingerprint sensor. It’s worth trying before proceeding with more advanced troubleshooting steps.
Q: Can I use a USB fingerprint reader as an alternative in Windows 11?
- A: Yes, you can use a compatible USB fingerprint reader as an alternative if the built-in sensor is not working. Ensure the device is supported by Windows 11 and install any necessary drivers or software provided by the manufacturer.