Файл win32kbase.sys может фигурировать в различных кодах BSOD, да и причины у ошибки могут быть разные. Проявляется она обычно не сразу, а при определенных условиях или просто время от времени, вызывая синий экран смерти в Windows 10. Практически во всех инструкциях указываются банальные действия по обновлению драйверов, как реальное решение проблемы. Однако наше расследование показало, что подобные действия редко помогают. Они все еще остаются полезными, но скорее в качестве профилактики других неполадок. В случае данного BSOD стоит использовать другие тактики.
Как часто выглядит ошибка (по ссылкам можете найти дополнительные исправления):
SYSTEM_SERVICE_EXCEPTION (win32kbase.sys)
APC_INDEX_MIXMATCH
PAGE_FAULT_IN_NONPAGED_AREA
KMODE_EXCEPTION_NOT_HANDLED – win32kfull.sys
IRQL_NOT_LESS_EQUAL – win32kfull.sys
Как исправить BSOD win32kfull.sys?
Хорошая новость в том, что нам удалось найти несколько настоящих виновников синего экрана смерти. Плохая новость – одна из этих причин аппаратная. Однако отчаиваться раньше времени не следует, так как с большой долей вероятности удастся исправить неполадку системным путем и даже без сброса Windows 10.
Что нужно сделать:
- Удалить или обновить Volume2. Программа очень у многих пользователей вызывала BSOD. В дальнейшем разработчики поправили проблему, поэтому можно приложение просто обновить.
- Откатить или установить обновления. Периодически случаются пики данной ошибки, все из-за несовместимости версии Windows с установленными драйверами. Их разработчики не успевают корректировать код, и он вступает в конфликт с системой.
- Отключить проверку драйверов. Это действие является не совсем желанным решением, так как снижает защиту Windows. С другой стороны, вовсе не обязательно оставлять средство безопасности отключенным. Если процедура сработает, вы можете заняться поиском тех драйверов, которые вызывают сбой. Все, что нужно выполнить, это перезагрузить систему, войти в безопасный режим и ввести команду verifier /reset.
- Изменить реестр. Вот путь к нужному параметру HKCU\Control Panel\Desktop, который называется LowLevelHooksTimeout. Для данного элемента следует указать значение 5000, а BSOD обычно появляется у тех, у кого стоит 0. При отсутствии параметра, его можно создать вручную.
- Замена диска. Как минимум у нескольких пользователей проблема была с SSD. Накопитель был еще рабочий, но его состояние программами оценивается в 60-70%. Таким образом можно сделать вывод, что это первые звоночки о необходимости обновление накопителя. Стоит провести сканирование диска, на котором установлена операционная система.
Все перечисленные процедуры по исправлению синего экрана смерти со ссылкой на файл win32kfull.sys были взяты из форумов и видео. Здесь только те решения, которые пользователи пометили, как рабочие. Нет гарантии, что они сработают у всех, но шансы очень хорошие.
Результаты выполненных процедур, вопросы, уточнения и другую информацию просьба указывать в комментариях.
Your PC has a set of two drivers, normal drivers are responsible for communication between your OS and hardware whereas, other kernel-mode drivers are necessary for booting the Operating System. The win32kfull.sys file is one of the kernel-mode drivers in your PC. Any problems in win32kfull.sys file happens when you have hardware issues in your computer. In some instances, you may face win32kfull.sys BSOD Windows 10 issue when you boot your PC. This is very frustrating since you cannot use your PC when needed. Hopefully to bring your PC back to normal when facing the Blue Screen of Death error, hold the power button for 5 to 10 seconds. Windows might automatically fix the problem and restart your computer. If not, we are here to help you with the best troubleshooting methods to fix win32kfull.sys Blue Screen error on Windows 10 PC.
Table of Contents
This is the full context of another common error:
“SYSTEM_SERVICE_EXCEPTION (win32kbase.sys)
APC_INDEX_MIXMATCH
PAGE_FAULT_IN_NONPAGED_AREA”
As discussed earlier, win32kfull.sys files are kernel-mode drivers responsible for booting your Windows. These drivers are responsible for establishing a connection between internal and external hardware devices like a printer. You may also face this error code in apps such as Blue Screen error in Edge.
You will receive one of the following messages when you face BSOD error due to win32kfull.sys files:
- STOP 0×00000050: PAGE_FAULT_IN_NONPAGED_AREA – win32kfull.sys
Whenever you face this error, this indicates that your PC has detected some error and it has been powered off to prevent any damages. This occurs due to heavy load and when corrupt system memory is referenced.
- STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED – win32kfull.sys
This error occurs due to misconfigured drivers. It often results in blue screen error which can be fixed by following the below-discussed troubleshooting methods.
- STOP 0x0000000A: IRQL_NOT_LESS_EQUAL – win32kfull.sys
This error occurs when your PC tries to break the never-ending loop of interrupts. All the interrupts are prioritized to prevent the deadlock of recurring requests. Running the hardware troubleshooter and reinstalling incompatible drivers will help you resolve the error.
Irrespective of all these errors and their varieties, you may use this troubleshooting guide to fix all types of issues from win32kfull.sys file.
What Causes win32kfull.sys Blue Screen Error?
Here are some common reasons that causes win32kfull.sys BSOD Windows 10 problem. Try to analyze the causes so that you can fix the problem according to them:
- Presence of outdated or incompatible drivers in your PC, will lead to win32kfull.sys BSOD.
- If the PC has any faulty registry keys while installing/uninstalling any incompatible program, the error is more likely to happen.
- Presence of malware in PC and any conflicts between hardware and devices.
- If there are any corrupt or missing program files, you will face win32kfull.sys BSOD Windows 10 error.
- Corrupt RAM and memory issues in PC.
Method 1: Run Printer Troubleshooter
Few of you might face win32kfull.sys BSOD error while printing documents. In this case, conflicts between the hardware and the OS contribute to the problem. You can solve this by running the corresponding troubleshooter as discussed below:
1. Press Windows + I keys simultaneously to open Settings.
2. Click pn Update & Security.
3. Click Troubleshoot. Then, select Printer and click on Run the troubleshooter.
4. Your system will undergo a screening process. Wait for the process to be complete, and if any issue is found in your system, click Apply this fix and follow the instructions given in the successive prompts.
5. Finally, restart your PC
Method 2: Repair System Files
The System File Checker tool is a helpful tool to repair any corrupt files in your computer. All the damaged system files are automatically sorted and repaired when you execute a simple command line. Also, you could restore the essential missing files by using the SFC command tool. To run SFC and DISM tools, follow the below-mentioned steps.
1. Hit the Windows key, type Command Prompt and click on Run as administrator.
2. Click on Yes in the User Account Control prompt.
3. Type chkdsk C: /f /r /x command and hit Enter key.
4. If you are prompted with a message, Chkdsk cannot run…the volume is… in use process, then, type Y and hit the Enter key.
5. Again, type the command: sfc /scannow and press Enter key to run the System File Checker scan.
Note: A system scan will be initiated and it will take a couple of minutes to finish. Meanwhile, you can continue performing other activities but be mindful of not accidentally closing the window.
After completing the scan, it will show either of these messages:
- Windows Resource Protection did not find any integrity violations.
- Windows Resource Protection could not perform the requested operation.
- Windows Resource Protection found corrupt files and successfully repaired them.
- Windows Resource Protection found corrupt files but was unable to fix some of them.
6. Once the scan is finished, restart your PC.
7. Again, launch Command Prompt as administrator and execute the given commands one after the other:
dism.exe /Online /cleanup-image /scanhealth dism.exe /Online /cleanup-image /restorehealth dism.exe /Online /cleanup-image /startcomponentcleanup
Note: You must have a working internet connection to execute DISM commands properly.
Also Read: Fix Windows 10 Netwtw04.sys Blue Screen Error
Method 3: Use Windows Memory Diagnostic Tool
The Windows Memory Diagnostic Tool is a free memory test program to ensure any issues with the system memory triggering win32kfull.sys BSOD. This tool is easy to use, and the system will be rebooted after sorting the errors. Follow the below-mentioned steps to use Windows Memory Diagnostic tool.
1. Hit your Windows key and type Windows Memory Diagnostic in the search bar and Open.
2. Click on Restart now and check for problems (recommended) option to scan your computer for memory problems.
Note: Save your work and close any open programs before restarting.
3. Now, after a restart, Windows Memory Diagnostics Tool will open up. Then, hit the F1 key to open Options.
4. Here, use the arrow keys to navigate to the Extended option and hit F10 to Apply.
Note: The Extended tests include all the standard tests plus MATS+ (cache disabled). Stride38, WSCHCKR, WStride-6. CHCKR4, WCHCKR3, ERAND, Stride6 (Cache disabled), and CHCKRS.
5. Wait until the memory test is completed (this might take several minutes) and check if any errors are reported. If any, note down the errors (troubleshoot them accordingly) and hit ESC to Exit the tool.
Also Read: Fix Windows 10 Blue Screen Error
Method 5: Run Malware Scan
The win32kfull.sys BSOD may occur due to malware attacks on your PC. The bugs that intruded in the PC might infect and corrupt the essential .sys files leading to the discussed error. Wondering How do I Run a Virus Scan on my Computer? Here’s How to Remove Malware from your PC in Windows 10.
Method 6: Update Drivers
The win32kfull.sys BSOD error might occur when you have outdated drivers. Often, incompatible drivers also lead to the same issue. To avoid any errors, update all the drivers in your PC as instructed below:
1. Hit the Windows key and type Device Manager, click on Open.
2. You will see the Network adapters on the main panel; double-click on it to expand it.
3. Right-click on the network driver (e.g. Intel(R) Dual Band Wireless-AC 3168) and click Update driver.
4. Now, click on Search automatically for drivers options to locate and install a driver automatically.
5A. Now, the drivers will be updated to the latest version if they are not updated.
5B. If they are already in an updated stage, the screen displays the following message, The best drivers for your device are already installed. Click on Close to exit the window.
Also Read: Fix Red Screen of Death Error (RSOD) on Windows 10
Method 7: Update Windows
Microsoft is trying it’s improving all of its versions of Windows to bring a PC without any errors. You can fix the bugs and patch-related problems in your Windows 10 computer by updating it as follows:
1. Press Windows + I keys simultaneously to launch Settings.
2. Click on the Update & Security tile, as shown.
3. In the Windows Update tab, click on Check for updates button.
4A. If a new update is available, then click Install now and follow the on-screen instructions. Restart your PC when done.
4B. Otherwise, it will show You’re up to date message as shown.
Method 8: Uninstall Recently Installed Programs
If you have installed a new program recently on your PC and then experiencing win32kfull.sys Blue Screen error, then it indicates that the program is incompatible with your PC. Here’s how to do so:
1. Follow our guide on How to Boot to Safe Mode in Windows 10 here.
2. Now hit the Windows key, type apps and features, and click on Open.
3. Click on the conflicting/suspicious app (e.g. Battle.net) and select Uninstall option, as depicted below.
4. Click on Uninstall again to confirm the same.
5. Finally, restart your PC.
Also Read: How to Fix Window 10 Laptop White Screen
Method 9: Uninstall Recent Updates
If you face the said problem after updating Windows OS, your internet surfing experience might be incompatible with the new update and, in this case, uninstall recent updates on PC. You will also get the stability of your PC after uninstalling a faulty update. Here is how to do it.
1. Press and hold Windows + R keys together to open Run dialog box.
2. Type appwiz.cpl as shown and hit Enter.
3. Click on View installed updates.
4. Select the most recent update and click on Uninstall.
5. Confirm the prompt, if any, and reboot your PC.
Method 10: Clean Boot PC
The issues concerning the win32kfull.sys BSOD Windows 10 can be fixed by a clean boot of all essential services and files in your Windows 10 system, as explained in this method.
Note: Make sure you login as an administrator to perform Windows clean boot.
1. Launch the Run dialog box, type the msconfig and click the OK button.
2. The System Configuration window appears. Next, switch to the Services tab.
3. Check the box next to Hide all Microsoft services, and click on Disable all button as shown highlighted.
4. Switch to the Startup tab and click the link to Open Task Manager.
5. Now, the Task Manager window will pop up. Switch to the Startup tab.
6. Select the startup tasks which are not required and click Disable displayed in the bottom right corner.
7. Exit the Task Manager and System Configuration window. Finally, restart your PC.
Also Read: Fix Windows 10 Yellow Screen of Death
Method 11: Perform System Restore
You may face the discussed issue after updating your Operating System. If so, then you could restore your Windows 10 system to its previous version.
Method 12: Reset PC
If you did not attain any fix by following all the above-discussed methods, then there is the last chance to reset your PC as follows:
1. Press the Windows + I keys together to open Settings in your system.
2. Select Update & Security.
3. Select the Recovery option and click on Get started.
4. Now, choose an option from the Reset this PC window.
- Keep my files option will remove apps and settings but keep your personal files.
- Remove everything option will remove all your personal files, apps, and settings.
5. Finally, follow the on-screen instructions to complete the reset process.
Recommended:
- Fix Taskbar Right Click Not Working
- Fix Windows 10 0xc004f075 Error
- Fix Bluetooth Driver Error in Windows 10
- Fix No WiFi Networks Found in Windows 10
We hope that this guide was helpful and you could fix win32kfull.sys BSOD in Windows 10. Let us know which method worked for you the best. Also, if you have any queries/suggestions regarding this article, then feel free to drop them in the comments section.
Win32kfull.sys Error in Windows 10, as well as similar errors, happen to occur during the phase of system boot. Sometimes it shows up while you attempt to use some specific functions and also when you start a program. As to define it in simple terms, Win32kfull.sys is generally a kind of SYS file linked with Windows 10. Microsoft Corporation came up with it as an aid to the operating system.
Issues in SYS files like win32kfull.sys Error in Windows 10 takes place because of the problematic hardware system. Sometimes, corruption in the device driver files can do the same. Win32kfull.sys bears a tremendous importance in the functionality of this latest OS. Therefore any SYS errors in Windows 10 can result in serious damage. Very often critical system issue like BSOD (Blue Screen of Death) appears. We will discuss how to fix win32kfull.sys Error in Windows 10 in the following discussion. So move ahead –
How to fix win32kfull.sys Error in Windows 10
Before going to deep, let’s know first about SYS files and the causes or the mess up.
What are SYS Files?
SYS files like win32kfull.sys are basically a third-party critical system file or device drivers. Microsoft Corporation is also included in third-party organizations. These files are actually parts of Windows operating system. The main function of these drivers is to allow the internal and external hardware system of a computer such as a printer.
Except for the win32kfull.sys, most of the critical files are kernel mode device drivers. These are necessary for powering up the Windows Operating system. Some files like CONFIG.SYS also contain configuration settings too.
Nature of Errors in SYS files
Win32kfull.sys Error in Windows 10 appears in computers usually with BSOD moreover Stop errors. It also shows following messages in different cases. The messages are:
1. STOP 0×00000050: PAGE_FAULT_IN_NONPAGED_AREA – win32kfull.sys.
2. A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: Win32kfull.sys.
3. STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED – win32kfull.sys.
4. 🙁 Your PC ran into a problem and needs to restart. We’re just collecting some info, and then we’ll restart for you. If you would like to know more, you can search online later for this error: win32kfull.sys.
5. STOP 0x0000000A: IRQL_NOT_LESS_EQUAL – win32kfull.sys.
Users generally confront Win32kfull.sys blue screen problem while installing new software or hardware and program. Additionally, you can experience them at Windows startup –shutdown and during the loading of Device drivers for Microsoft Corporation. STOP errors generally come into view in critical information pieces while troubleshooting the problem.
Causes Behind win32kfull.sys Error in Windows 10
Following are the causes responsible for this flaw –
1. Error occurs mostly via Windows 10 Operating System Driver when it is configured incorrectly or it is corrupted.
2. Any fault in the Registry while installing or uninstalling of win32kfull.sys-associated software.
3. Operating System corruption due to malicious attack.
4. A conflict between hardware relating to win32kfull.sys and Microsoft Corporation.
5. Removal or damage to program files of Windows 10 during installation.
6. Corrupted RAM is responsible for win32kfull.sys STOP error.
We will discuss 10 troubleshooting ways in order to fix the matter. These steps can be a bit time-consuming. We recommend you to follow the steps in proper to avoid making it complex. Here is the list of solutions.
Workaround 1: Update Drivers
Mostly outdated and corrupted device drivers are responsible for the Win32kfull.sys BSOD error. Even after working for a prolonged time, suddenly they can stop working due to so many reasons. Driver update can resolve the BSOD error.
While searching for an exact driver, you may find difficulties in the trustworthy sites like Microsoft Corporation or related manufacturer. Moreover, it is nagging and time-consuming even if you find the drivers to update manually. Again, installing these in the wrong way will cause additional damage to your computer
There are several tools that update all the drivers including the one ending up BSOD issue. They ensure the correct version in all cases. Besides, before making any transformations, some of them save a backup file of that one. Backing up is an amazing option as you know every time that you have something to drive back in case of a wrong move. You can also unlock new hardware features and make the computer superfast by updating all the drivers.
Go through our Tips to Update Driver Software on Windows 10 Step by Step.
Workaround 2: Install Windows Updates
Every now and then Microsoft is updating and improving Windows system files which also includes files win32kfull.sys. Most of the time, simple updating can also resolve this nagging problem. BSOD error is likely to be fixed by the latest service pack and patches released by Microsoft on a regular basis.
Step-1: Launch Settings program. The easiest way to access the application is to press Windows & I hotkeys.
Step-2: Go to Update & Security tab, the last one. On its corresponding right side, click Check for updates. If any are available, download and install the same.
Workaround 3: Scan Computer for Malware Presence
Win32kfull.sys STOP error is usually caused by the infection of malicious invaders. These bugs can corrupt, damage furthermore as delete the SYS related files from the computer. In order to avoid that, you need to use any Anti-malware software of your choice and scan the whole PC. The software solution eventually resolves the threats upon the completion of scan and thus fixes the win32kfull.sys Error in Windows 10.
Workaround 4: Uninstall Recently-Installed Program
If win32kfull.sys BSOD error is related to any specific program, reinstalling it is the way to fix.
Step-1: Go to the Start Menu and select Settings.
Step-2: On the following Setting page, select Apps tab.
Step-3: In the new window, you see an option Apps & features in the left pane. Click on this and it opens a list of options on the adjacent right side.
Step-4: From the apps on the right pane, locate win32kfull.sys associated program. Putting a click on this program will show additional options just below this. Select the option Uninstall and click Uninstall again in the pop-up in order to confirm.
Step-5: Later on, follow the on-screen instructions to complete the un-installation of the win32kfull.sys-associated application on your computer.
Once you have uninstalled it successfully, reinstall it again following the guidelines provided by the developers.
Workaround 5: Run Windows System File Checker
System File Checker is an efficient built-in utility that scans and restores any corruption in the system effortlessly. If the tool finds any error related to SYS or any other critical file system, it replaces them automatically.
Step-1: Go to the Cortana search field and type in cmd.
Step-2: Moving ahead, keep a hold on CTRL+Shift keys and hit Enter. Upon the prompt of permission dialog box, click Yes to proceed.
Step-3: You notice a black box with a blinking cursor, type or copy/paste sfc /scannow here and press Enter key.
Step-4: It starts scanning for dreadful files on the computer. This step will take a longer period of time and thus, be patient and wait until the scan ends.
Read more about this on SFC /Scannow, DISM.Exe, CHKDSK Windows 10.
Workaround 6: Scan for Hard drive Corruption (chkdsk/f):
As already mentioned, most of the storage-related and win32kfull.sys BSOD errors are caused by storage controllers and the problem associating to “hard disk drives“. But, in some cases, HDD corruption can also impute the same. Additionally, due to prolonged unintentional and repeated misuse can make various issues. Along with file system, the store can also be corrupted due to various issues. These are the incomplete and corrupt installation of software, shutting down wrongly, Hardware failure and the hard closing of a program. Microsoft bought utility chkdsk (viz. Check Disk) to scan including repair hard disc corruption.
Step-1: To begin with, launch an elevated Command Prompt to bypass win32kfull.sys Error in Windows 10. When you come across UAC prompt, click Yes.
Step-2: On the black panel, copy/paste or type chkdsk /f and press Enter button.
Step-3: This command starts scanning your hard disk. To know more about this procedure, explore our guide on How to Check Faulty Drives with Chkdsk in Windows 10.
Workaround 7: Check RAM for corruption
Many times, corruption in the RAM can lead to hardware related win32kfull.sys blue screen errors (BSOD). If you have similar problems, you will confront the issue like a random reboot, beep codes at the startup and the crash of the other computers. Experts say that about 10% of the application crashes occur only for memory corruption.
If you have newly installed a memory, remove it in the first place which will assist you to overcome the win32kfull.sys Error in Windows 10. If the message disappears, you can be sure that the RAM was corrupted. Change that one and get a new memory.
On the contrary, if the removal of memory doesn’t work, you need to perform a diagnosis on it. This memory test will look for the memory failure and an intermittent problem or anything else that is causing the error. “Windows Memory Diagnostic Tool” will be helpful in this regard.
Step-1: On the Cortana text field, type memory and press Enter when you notice Windows Memory Diagnostic as the Best match.
Step-2: On the following pop-up, you can see Restart Now and check for problems option. Click on it and the tool will automatically operate after a restart. Before doing so, make sure all of your ongoing works are saved already.
Step-3: There is another option in this popup. Click on Check for problems the next time I start my computer if you want to wait until the next startup.
Workaround 8: System Restore
Windows System Restore is an option that lets you go back in time with your computer in order to fix win32kfull.sys Error in Windows 10. Doing so will ultimately take your system to the situation when everything was working absolutely perfectly.
You can also Run System Restore Using Command Prompt (CMD) in Windows 10.
Workaround 9: Repairing Registry Entries
Certain incorrect entries in Windows Registry cause BSOD error. Besides, infections due to malware attack and third-party software can corrupt the entries related to Windows 10 operating system eventually causing STOP error to occur. Therefore, we need to fix the issue associated with registry entries first.
In order to repair manually, create a back up some part of registry associated to win32kfull.sys using Export option.
If you are not a Windows service pro, manual editing the Registry is not recommended. Any wrong entry here can damage your computer permanently from functioning moreover can destroy the operating system. Even a misplaced comma can restrict your PC from booting completely. Therefore, we suggest you use a trustworthy registry cleaner, such as Black Bird Registry Cleaner on Windows.
Workaround 10: Perform Clean Installation of Windows
This is the final solution that can resolve win32kfull.sys Error in Windows 10. Reinstalling Windows will surely delete everything from the hard disk drive and eventually start the whole system afresh. Additionally, clean install of Windows will remove all the leftover junk files after the prolonged use of the computer.
Conclusion
SYS files play a significant role in the Windows operating system. Any of the mess up in these files is immensely dangerous for a computer. Win32kfull.sys Error in Windows 10 is one of the issues in the same family. You need to resolve this soonest possible if you confront it. We have discussed several ways that are very effective in order to fix win32kfull.sys Error in Windows 10. Hope you can also fix your issue by pursuing any of the above solutions if you come across this.
Синий экран APC_INDEX_MISMATCH, часто с указанием на файл win32kfull.sys — одна из распространенных ошибок, обычно имеющих отношение к работе драйверов или оборудования. На официальном сайте Майкрософт есть страница, посвященная этой ошибке и предназначенная для разработчиков драйверов, но обычному пользователю она навряд ли сможет помочь в решении проблемы.
В этой инструкции подробно о возможных причинах и способах исправить ошибку APC_INDEX_MISMATCH в Windows 11 или Windows 10, а также дополнительная информация, которая может быть полезной.
Ошибка APC_INDEX_MISMATCH при печати
Если вы столкнулись с ошибкой APC_INDEX_MISMATCH при печати, возможно, это баг, который Microsoft исправила в специально выпущенных обновлениях. В этом случае достаточно будет установить соответствующие обновления:
- Windows 10 версий 2004, 20H2 и 21H1 — KB5001567
- Windows 10 1909 и Server 2019 — KB5001566
- Windows 10 1809 — KB5001568
- Windows 10 1803 — KB5001565
Вы можете найти и скачать эти обновления вручную с https://www.catalog.update.microsoft.com/Home.aspx, но лучше — полностью установить все доступные обновления Windows для вашей версии системы через Центр обновлений. Это не обязательно поможет решить проблему, но может сработать.
Если приведенное решение не помогло, можно попробовать установить драйверы принтера заново, предварительно удалив принтер из системы вместе с сопутствующим ПО от производителя принтера. Для USB-принтеров, подключенных к USB 3.0, проверьте, сохраняется ли проблема при подключении к USB 2.0. Возможно, также стоит попробовать установить другой совместимый драйвер принтера, если текущий работает неправильно.
Драйверы устройств и ПО
Как отмечалось выше, чаще всего причина кроется в драйверах устройств, причем среди наиболее вероятных кандидатов: драйверы звуковой карты (а также её ПО в автозагрузки), видеокарты, DisplayLink. Рекомендую следующий порядок действий, после каждого из которых можно перезагрузить компьютер и проверить, появляется ли синий экран APC INDEX MISMATCH снова:
- Откройте диспетчер задач (правый клик по кнопке «Пуск» — «Диспетчер задач») и в подробном виде перейдите на вкладку «Автозагрузка». Если на вкладке «Автозагрузка» присутствует Realtek HD Audio Manager и/или Realtek HD Audio Universal Service — нажмите по этим пунктам правой кнопкой мыши, выберите «Отключить» и перезагрузите компьютер.
- Проверьте, доступен ли откат драйверов Realtek Audio (при условии, что у вас именно это аудио). Зайдите в диспетчер устройств (это также можно сделать через правый клик по кнопке «Пуск»), в разделе «Звуковые, игровые и видеоустройства» дважды нажмите по Realtek Audio и перейдите на вкладку «Драйвер». При наличии кнопки «Откатить», используйте её для отката драйвера.
- Если драйверы аудио были установлены автоматически ОС Windows 11 или Windows 10, попробуйте вручную скачать драйвер с сайта производителя материнской платы для вашей модели МП, либо с сайта производителя ноутбука и установить их вручную, даже если они более старые, чем те, что система установила сама.
- Проверьте, есть ли в списке установленных программ (Панель управления — Программы и компоненты) драйверы и ПО DisplayLink. При их наличии — попробуйте удалить, по многим отзывам они часто вызывают ошибку APC_INDEX_MISMATCH.
- Обновите драйверы видеокарты — причем как дискретного видео, так и интегрированного, вручную загрузив комплекты для установки драйверов под вашу видеокарту с сайтов NVIDIA, AMD, Intel.
- Проверьте целостность системных файлов Windows, запустив командную строку от имени администратора и введя команду sfc /scannow
В случае, если приведенные способы не помогли, а ошибка стала появляться сравнительно недавно, можно попробовать использовать точки восстановления системы на дату, когда ваш компьютер или ноутбук работал исправно.
The win32kfull.sys is a blue screen error and mostly occurs when you upgrade your Windows 10 OS to the next available Build version. If that’s the case, you may resolve this simply by uninstalling the update that might have started this bug. In case you haven’t installed any security/non-security patch recently on your computer, the problem must be due to system-level corruption. Anyways, we have come up with 10 solutions that should fix this problem on your behalf.
This error is usually associated with an additional issue on the computer. So, if you have come across either of the following, you may encounter win32kfull.sys as well –
- APC_INDEX_MISMATCH
- Stop Error: 0x0000001E, 0x0000000A
The system-level corruption includes either one or more of these possibilities – Obsolete device drivers, damaged system files, or the presence of malware. A corrupted RAM or HDD may also result in similar errors. Whatever is the cause behind this trouble on your computer, you can fix this by applying the fixes discussed in this tutorial.
If you are getting win32kfull.sys blue screen error in Windows 10, boot into the Safe Mode first then try out the below suggestions sequentially –
1] Uninstall lately installed applications or Cumulative update
If the win32kfull.sys error starts occurring after a recent Windows 10 update, you might have installed a corrupt update. In order to fix it, you must uninstall the latest update on your device.
Similarly, if you have installed any new applications, drivers, or services, make sure to undo this action of yours. The best way to know about corrupted software is by booting Windows 10 into the Safe Mode.
If you don’t get the blue screen error while inside the Clean boot state, this indicates one of your apps must have gone corrupt. This is because all third-party apps and services don’t start inside the Clean boot state. However, if the error persists here as well, try our next set of solutions discussed below –
2] Download and Install Optional Updates
When such an error arises after installing any pending updates, the problem was within the installed update. As soon as Microsoft knew of any new bugs or errors, they provide a new update for such users and call it “Out-of-band updates“. Here’s how to download and install the optional update in Windows 10 –
- First of all, navigate to – Settings > Update & Security > Windows Update.
- Move to the right side and click the “optional updates” link.
- Next, choose to download and install the updates available there.
In case you don’t get the “optional updates” link, visit Microsoft Update Catalog, and search for out-of-band updates.
3] Run Blue Screen troubleshooter
This is by far the best tool to find and fix the reasons that may have caused any blue screen error in Windows 10. Here’s how to use this tool –
- Press Win + I to open the Settings app.
- Select Update & Security > Troubleshoot.
- Head over to the right side and click the “Additional troubleshooters” link.
- On the next screen, click to expand the Blue Screen section, and hit Run the troubleshooter.
- This tool may take a few minutes to find and resolve the reasons behind it, so wait accordingly.
- After the blue screen issue gets resolved, restart your PC.
4] Fix win32kfull.sys by updating obsolete drivers
If the win32kfull.sys error occurs again, you should update all the device drivers that are obsolete or somehow corrupted. To do so, use these steps –
- Press WinKey + X to launch the Power Menu and select Device Manager.
- When Device Manager opens up, expand each one of the available driver sections, and locate the corrupt one. A corrupt driver usually has a yellow exclamation mark next to it.
- Put a right-click on the problematic driver, and choose the uninstall device option. When the driver gets uninstalled successfully, reboot Windows 10.
Note: In case you don’t find such a driver, skip this method and proceed to the next one.
- From the next logon, you must be able to sign-in to Windows 10 without getting into any blue screen issue.
5] Perform SFC Scan to fix win32kfull.sys
The win32kfull.sys may also occur due to the presence of corrupted or missing system files. You may fix this simply by performing an sfc scan on your device. Here’s how to proceed –
- Launch Command Prompt having administrative privileges.
- Type
sfc/scannowand hit Enter.
- The system file checker will run for at least 15-20 minutes in order to find and repair the damaged system files.
6] Check RAM issues on the computer
A compromised RAM may also trigger different blue screen errors including win32kfull.sys. So, it is better to check if there are any memory-related issues on your device or not. To find this, diagnose the installed memory using the below steps –
- Hit the search icon on the taskbar and type “memory”.
- Double-click the top result i.e. Windows Memory Diagnostic.
- Choose the first option i.e. “Restart now and check for problems (recommended)“.
The memory test will look at memory failure on your computer and report the findings. If the test-result says your memory is corrupted, simply replace it with a new memory.
7] Run CHKDSK to fix win32kfull.sys
Hardware problems on PC tend to cause different issues on Windows 10. So, it is better to check if there is any problem with the existing HDD or not. Here’s how to test the hard disk for probable corruption –
- Press Win + R to launch the Run dialog.
- Type “cmd” in the text field, and press Ctrl + Shift + Enter keys altogether.
- Doing so will invoke the Command Prompt having Admin rights.
- On the elevated console, copy/paste the code below and press Enter.
chkdsk C: /f /r /x
- The scanning will not start immediately afterward. Rather, you will receive a message that says “Chkdsk cannot run because the volume is in use by another process”.
- However, as this suggests to schedule the hardware test the next time the system restarts, type “Y“, and press Enter again.
- Restart Windows 10 so that the scanning starts.
- When this tool finishes checking corruption on your computer, this will provide a report wherein you can find if you need to replace your HDD or not.
8] Do a Full Scan using Windows Defender
The presence of viruses or malware may also result in blue screen error win32kfull.sys on the computer. To check if this indeed is the case or not, go and perform a full scan of your device using Windows Defender. In case the above scan reports any viruses, make sure to remove or at least quarantine them.
9] Use System Restore Point
If none of the above solutions is helping to fix the win32kfull.sys BSOD error and you do have created a restore point some time back in the past, revert your operating system to the state when everything was running completely fine.
10] Clean Install Windows 10
In case you don’t have created any restore point, you may go for the option – Clean install Windows 10. Make sure to check the “Keep personal files” box while reinstalling Windows 10 on your computer.
I hope this article was easy to follow and you do have fixed the win32kfull.sys blue screen error on your device. Kindly tell us which of the above solutions help you to fix this issue so that our other users may benefit from it as well.