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- Is Remote Desktop Stuck on Please Wait on Windows 11/10?
By Daisy | Follow |
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When you try to use Remote Desktop on Windows 11/10, you may find that your PC is stuck on the please wait screen. This post from MiniTool introduces how to fix the “Remote Desktop stuck on please wait” issue.
Remote Desktop is a program on Windows 11/10 that allows you to connect to another computer remotely without additional software. Recently, some users report that they encounter the “Remote Desktop stuck on please wait” issue. Here, we will introduce how to fix the issue.
Related posts:
- Is Remote Desktop Not Allowing Copy-Paste? Fix It Now!
- [9 Ways] – Fix Remote Desktop Black Screen on Windows 11/10?
Fix 1: Terminate the RDP client
Sometimes if you leave the connection and your PC goes to sleep, then you will encounter the please wait issue in Remote Desktop. Thus, you can terminate the RDP client and restart it. Here is how to do that.
1. Type cmd in the Search box and choose Run as administrator.
2. Type the command – taskkill /f /im msrdc.exe and press the Enter key.
3. After that, you can restart your PC and RDP client to check if the “Remote Desktop stuck on please wait on Windows” issue has been fixed.
Tips:
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Fix 2: Reset the RDP Session
If the previous solution is not working, you can try to reset the RDP session. Follow the guide below:
1. Type Windows PowerShell in the Search box and choose Run as administrator.
2. Type the following commands one by one and press Enter after each one.
- query user /server:[your-server-name]
- reset session [session-id] /server:[your-server-name]
Fix 3: Perform a Clean Boot
The “Remote Desktop stuck on please wait” can also be caused by the conflicted programs. Thus, you can perform a clean boot. Here is how to do that:
1. Press the Windows + Rkeys to open the Run dialogue box and type msconfig.
2. Go to the General tab. Then, click the Selective startup option and make sure that Load system services and Load startup items both have been checked.
3. Click the Services tab and check Hide all Microsoft services. Then, check Disable all.
4. Go to the Startup tab and click Open Task Manager. Disable all applications that you’re not using.
5. Click OK and Apply. Restart your PC.
Fix 4: Modify the Registry Items
You can modify the registry items to fix the “Remote Desktop stuck on please wait” issue.
1. Press the Windows + R keys together to open Run. Then, type regedit and click OK to open Registry Editor.
2. Go to the following path:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services
3. Right-click the fSingleSessionPerUser value to choose the Delete button. Then, click OK.
Fix 5: Check Group Policy Setting
Next, you need to check if you have set the wrong Group Policy setting that causes the “Remote Desktop stuck on please wait” issue.
1. Press the Windows + R keys together to open Run. Then, type gpedit.msc and click OKto open Group Policy Editor.
2. Go to the following path:
Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections
3. Double-click the Restrict Remote Desktop Services users to a single Remote Desktop Services session setting.
4. Choose the Not Configured option. Click the OK button.
Final Words
To sum up, here is how to fix the “Remote Desktop stuck on please wait” issue. If you come across the same error, try these solutions. I hope that this post will be useful to you.
About The Author
Position: Columnist
Having been an editor at MiniTool since graduating college as an English major, Daisy specializes in writing about data backups, disk cloning, and file syncing as well as general computer knowledge and issues. In her free time, Daisy enjoys running and going with friends to the amusement park.
Is your remote desktop stuck on «Please Wait,» disrupting your workflow? We’ll explore practical fixes to ensure smooth remote access, keeping your productivity on track.
- Part 1 :How to Fix Remote Desktop Stuck on Please Wait
- 1 :Reset RDP with Powershell
- 2 :Connect to A Different Account
- 3 :Perform Clean Boot
- 4 :Kill the Program
- 5 :Check Group Policy Setting
- 6 :Restart PC or Seek for Official Help
- Part 2 :Bonus Tip: AirDroid Remote Support (Error Free)
- Part 3 :Conclusion
How to Solve Remote Desktop Stuck on Please Wait
There are 6 effective ways to solve remote desktop stuck on please wait in Windows 10 & 11. They are tested, but we cannot ensure every fix is feasible for you. So, if you find one not working, try others.
1Reset RDP with Powershell
Restarting the Remote Desktop Protocol (RDP) service can quickly resolve connectivity issues. A simple reset of the RDP session using PowerShell might be the magic fix of RDP to Windows 10 hangs at please wait.
Steps
- Open PowerShell as Administrator: Search for PowerShell in the search box, right-click, and select «Run as administrator.»
- Run the Command: Enter the commands below to disconnect a specific user session
copy Copied!
query user /server: [your-server-name]
reset session [session-id] /server: [your-server-name]
2Connect to A Different Account
Sometimes, issues are user-specific. Switching to a different user account can help diagnose and solve the Remote desktop connection stuck on please wait issue.
- Step 1.Connect via RDC to a different account.
- Step 2.Send the «Ctrl + ALT + Del» command to the remote computer and then click on Task Manager.
- Step 3.Navigate to users. Locate the user account that has hung and you cannot connect to it. Right-click on the user name and select Connect.
- Step 4.Type in the password to connect to the desired account.
This method determines if the problem is related to the user’s profile. If the new account connects without issues, it indicates that the problem may be with the user’s profile or settings, such as corrupted files in the user’s folder or specific cache issues.
If the problem is resolved by switching accounts, it might be necessary to repair or recreate the problematic user profile to ensure long-term functionality.
3Perform Clean Boot
A clean boot ensures that conflicting programs or services aren’t causing the issue. Here’s how to do it:
- Step 1.Open System Configuration
- Press Windows + R, type msconfig, and press Enter.
- Step 2.Selective Startup
- Go to the General tab in the System Configuration window. Select Selective Startup and check Load startup items and Load system services if unchecked.
- Step 3.Disable Services
- Go to the Services tab, check Hide all Microsoft services, then click Disable all.
- Step 4.Manage Startup Programs
- Navigate to the Startup tab, open Task Manager, and disable unnecessary startup applications.
- Step 5.Apply Changes
- Click OK and Restart your PC. This ensures a clean startup environment, minimizing potential conflicts.
A clean boot is effective because it starts Windows with a minimal set of drivers and startup programs. This helps identify whether background services or programs interfere with the remote desktop connection.
4Kill the Program
If the remote desktop gets stuck and your PC goes to sleep, killing the program can help:
- Step 1.Open Command Prompt as Administrator
- Search for cmd in the search box(or press Win+X), right-click on Command Prompt, and select Run as administrator.
- Step 2.Terminate the Program
- Type taskkill /f /im msrdc.exe and press Enter. This command forcibly terminates the Remote Desktop Connection process.
copy Copied!
taskkill /f /im msrdc.exe
- Step 3.Restart Your PC
- After killing the process, restart your PC to apply the changes and check if the issue is resolved.
5Check Group Policy Setting
Incorrect Group Policy settings can affect Remote Desktop functionality. Here’s how to verify and adjust them:
- Step 1.Open Group Policy Editor
- Press Windows + R, type gpedit.msc, and click OK.
- Step 2.Navigate to Remote Desktop Settings
- Go to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections.
- Step 3.Adjust Policy
- Double-click on Restrict Remote Desktop Services users to a single Remote Desktop Services session. Please set it to Not Configured and click OK.
Verifying Group Policy settings ensures that remote desktop connections are optimized for multiple sessions, resolving potential restrictions causing the «windows remote desktop stuck on please wait» issue.
This works by allowing multiple sessions, preventing conflicts, and ensuring smoother connectivity. It’s important to explain why it works: adjusting the group policy settings ensures no unnecessary restrictions on remote desktop sessions, which can often be the root cause of the remote desktop please wait stuck problem.
6Restart PC or Seek for Official Help
If all these fixes are not working for you, restarting your pc and retrying to remote control your other device may be a solution.If you decide to restart, remember to save your data and other important work.
Either, you can contact the Remote Desktop support, getting technical help.
Bonus Tip: AirDroid Remote Support (Error Free)
If you’re still stuck on the «Please Wait» screen with Windows Remote Desktop on Windows 10 or 11, don’t worry. It’s a common issue, but there’s a great alternative: AirDroid Remote Support.
AirDroid Remote Support is a fantastic remote access software, offering quick connections and flexible methods. Here’s why it’s a great choice:
Easy Start-Up Process
AirDroid is user-friendly and easy to set up. It’s straightforward whether you need to restart the service, check the net framework, or config the registry. Unlike RDP, which often needs advanced settings and firewall tweaks, AirDroid makes it hassle-free for users of all skill levels.
Remote Access
With AirDroid, you can access your devices from any internet connection without complex VPN setups. This means you can easily manage a server, a Windows server, or a client computer, no matter where you are. It’s perfect for accessing user profile service or web server issues remotely.
Features
AirDroid offers text chat, screen sharing, and mobile screen mirroring, making teamwork smooth and effective. Whether you’re dealing with reboot issues, need to restart the service, or resize windows, AirDroid provides the necessary tools. It even handles tasks like managing permissions and ensuring everything works fine after changes.
Conclusion
Troubleshooting «Remote Desktop stuck on please wait» involves systematic approaches like the methods mentioned above. Ensure your Windows version is up-to-date, and reboot the PC to maintain a smooth, readable remote access experience that still works.
Если у вас при подключении к удаленному компьютеру висит экран с надписью “Подождите”
- Зайти в параметры RDP, нажать “Показать параметры”, затем “Сохранить как…” в любое место.
2. Нужно отредактировать сохраненный файл в текстовом редакторе. Для этого нажимаем на файл правой кнопкой и выбираем “Открыть с помощью”.
3. Нажать “Еще приложения”
4. Выбираем текстовый редактор, например, “Блокнот”.
5. Добавляем в конец строчку:
Следует отметить, что enablecredsspsupport:i:0 это параметр, который контролирует поддержку протокола аутентификации CredSSP (Credential Security Support Provider) в удаленном рабочем столе (RDP). Когда этот параметр установлен в 0, поддержка CredSSP отключена, что может повлиять на безопасность соединения RDP. Рекомендуется оставить этот параметр в значении 1, чтобы обеспечить безопасное соединение.
6. Сохраняем файл. Запускаем RDP соединение два раза щелкнув на сохраненный файл. Появится экран, в котором нужно будет ввести пароль.
Если появляется ошибка
После редактирования файла может появиться ошибка “Удаленный компьютер требует проверки подлинности на уровне сети, которую данный компьютер не поддерживает. Обратитесь за помощью к системному администратору или в службу технической поддержки.”
- Эти пункты получится выполнить, если у вас все таки есть доступ к удаленному компьютеру. Например, зайти под другим пользователем или перезагрузить его. Затем зайти в свойства компьютера.
2. Зайти в “Дополнительные параметры системы”.
3. На вкладке “Удаленный доступ” убрать галочку “Разрешить подключения только с компьютеров, на которых работает удаленный рабочий стол с проверкой подлинности на уровне сети (рекомендуется)”. Делайте на свой страх и риск.
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