Platform update for windows kb2670838

This article describes a platform update for Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1. This update improves the features and performance of the following components:

• Direct2D
• DirectWrite
• Direct3D
• Windows Imaging Component (WIC)
• Windows Advanced Rasterization Platform (WARP)
• Windows Animation Manager (WAM)
• XPS Document API
• H.264 Video Decoder
• JPEG XR codec

How to obtain this update

Microsoft Download Center

The following file is available for download from the Microsoft Download Center:

Download the update package now.

(http://www.microsoft.com/downloads/details.aspx?FamilyID=fc456c44-3bf8-483e-9d49-9e45c02b8a41&displaylang=en-us)

Release Date: February 26, 2013

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Incompatibility issues on certain computers that have hybrid video cards

Important Some portable computers that have a combination of Intel and AMD video cards in a hybrid configuration have drivers that are incompatible with this platform update for Windows 7 SP1 and Windows Server 2008 R2 SP1.

After you install this update and then restart the computer, the symptoms of this incompatibility are the computer crashes. Additionally you will receive a Stop error that resembles the error in the following picture:

Collapse this imageExpand this image

Картинка с сайта: web.archive.org

Note This Stop error includes the text PAGE_FAULT_IN_NONPAGED_AREA and one of the file names: igdpmd64.sys or igdpmd32.sys.

To resolve this issue, you may have to install update 2834140

(http://support.microsoft.com/kb/2834140/
)

(«0x00000050» Stop error after you install update 2670838 on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1).
Additionally, you may install the latest compatible drivers for your video card by using the following tables.

The following tables list the known computer models that are affected, and includes the download links to compatible drivers if available.

Dell Systems

HP Systems

Lenovo Systems

Sony Systems

Note For computers that are marked as «None» in the latest compatible drivers, Microsoft is currently working with AMD to find the cause of the problem and determine the appropriate fix. If you have installed the platform update for Windows 7 on this computer and you experience the incompatibility issue, we recommend that you uninstall update 2670838 temporarily.

How to uninstall update 2670838

To uninstall update 2670838, follow these steps:

1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
2. Click View installed updates.
3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Actions required for Windows 7 DirectX developers after the installation

If you are a Windows 7 DirectX developer who uses the June 2010 DirectX Software Development Kit (SDK)

(http://www.microsoft.com/en-us/download/details.aspx?id=6812)

, you will have to update your development environments after you install this platform update. The following development .dll files that are associated with the DirectX SDK

(http://www.microsoft.com/en-us/download/details.aspx?id=6812)

are incompatible with this platform update:

• D3D10SDKLayers.dll
• D3D11SDKLayers.dll
• D3D10ref.dll
• D2D1debug.dll

You can use one of the following applications or tools to update these .dll files:

• The Windows 8 SDK

  (http://msdn.microsoft.com/windows/desktop/hh852363)

  : This SDK updates the current development environment with new headers, libs, and tools. This includes the previously-listed development .dll files. This update does not update the C or C++ compilers or the IDE, but this update does enable developers to integrate the new features of the platform update into their applications.

• Microsoft Visual Studio 2012

  (http://www.microsoft.com/visualstudio/eng/downloads)

  : This application includes the Windows 8 SDK, the Visual Studio 2012 IDE, and the new compilers. It also enables developers to integrate the new features of the platform update into their applications.

• Remote Tools for Visual Studio 2012: These tools are the minimum requirement in order to continue using the Direct3D debug layer

  (http://msdn.microsoft.com/library/windows/desktop/jj200584(v=vs.85).aspx)

  . These tools update only the previously-listed development .dll files. These tools do not enable developers to integrate the new features of the platform update into their applications. These tools are available in the «Remote Tools for Visual Studio 2012» section of the Visual Studio Download Center

  (http://www.microsoft.com/visualstudio/eng/downloads)

  , or can be downloaded from the following links. These packages can be safely installed on development systems:

  • Remote Tools for Visual Studio 2012 (x86) English

    (http://go.microsoft.com/?linkid=9810454)

  • Remote Tools for Visual Studio 2012 (x64) English

    (http://go.microsoft.com/?linkid=9810464)

  Note The Pix for Windows tool from the DirectX SDK

  (http://www.microsoft.com/en-us/download/details.aspx?id=6812)

  is incompatible with this platform update. See Debugging Shaders in Visual Studio

  (http://msdn.microsoft.com/library/windows/desktop/bb943994(v=vs.85).aspx)

  for more information about the new tools available in Visual Studio 2012.

For more developer information about this platform update, see Platform Update for Windows 7

(http://msdn.microsoft.com/library/windows/apps/jj863687.aspx)

.

Prerequisites

To apply this update, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

The following updates are superseded by this platform update:

• 2484033

  (http://support.microsoft.com/kb/2484033/
  )

  An update that improves the print performance of XPS documents in Windows 7 and in Windows Server 2008 R2 is available

• 2505438

  (http://support.microsoft.com/kb/2505438/
  )

  Slow performance in applications that use the DirectWrite API on a computer that is running Windows 7 or Windows Server 2008 R2

• 2511250

  (http://support.microsoft.com/kb/2511250/
  )

  You cannot print a Scalable Vector Graphics (SVG) or level 3 Cascading Style Sheet (CSS3) file in Internet Explorer 9

• 2522422

  (http://support.microsoft.com/kb/2522422/
  )

  Cannot print from Internet Explorer 9 using some Canon printers

• 2488113

  (http://support.microsoft.com/kb/2488113/
  )

  An application that uses Direct2D or Direct3D may crash in Windows 7 or in Windows Server 2008 R2

• 2741355

  (http://support.microsoft.com/kb/2741355/
  )

  You cannot start Windows Movie Maker 2012 when a graphics card that only supports DirectX 9 is installed on a Windows 7 or Windows Server 2008 R2-based computer

After you install this platform update, Windows 7 updates for the files that are listed in the file information section will be superseded by updates for this platform update.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under «Windows 7/Windows Server 2008 R2» on the page. Always refer to the «Applies To» section in articles to determine the actual operating system that each hotfix applies to.

• The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

  Collapse this tableExpand this table

  Version	Product	Milestone	Service branch
  6.1.760 1.22xxx	Windows 7 and Windows Server 2008 R2	SP1	LDR

• GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
• The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the «Additional file information for Windows 7 and for Windows Server 2008 R2» section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

For more information about Direct2D, go to the following Microsoft website:

For more information about DirectWrite, go to the following Microsoft website:

For more information about Direct3D, go to the following Microsoft website:

For more information about Windows Imaging Component, go to the following Microsoft website:

For more information about WARP, go to the following Microsoft website:

For more information about Windows Animation Manager, go to the following Microsoft website:

For more information about H.264 Video Decoder, go to the following Microsoft website:

For more information about the XPS Document API, go to the following Microsoft website:

For more information about the JPEG XR codec, go to the following Microsoft website:

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

Article ID: 2670838 — Last Review: December 16, 2013 — Revision: 9.0

Platform update for Windows 7 SP1 and Windows Server 2008 R2 SP1

View products that this article applies to.

This article describes a platform update for Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1. This update improves the range and performance of the following graphics and imaging components:

• Direct2D
• DirectWrite
• Direct3D
• Windows Imaging Component (WIC)
• Windows Advanced Rasterization Platform (WARP)
• Windows Animation Manager (WAM)
• XPS Document API
• H.264 Video Decoder
• JPEG XR codec

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Microsoft Download Center

The following file is available for download from the Microsoft Download Center:

Download the update package now.

Release Date: February 26, 2013

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Virus-free claim

Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.

Prerequisites

To apply this update, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Restart requirement

You must restart the computer after you apply this update.

For more information about this update, check the «Additional information for the update» section.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Important Some computers that have a combination of Intel and AMD video cards in a hybrid configuration have drivers installed that are incompatible with this platform update.

After you install this update and then restart the computer, the computer may crash because of these compatibility issues. In this situation, you receive a Stop error message that resembles the following:

Картинка с сайта: mskb.pkisolutions.com

Note This Stop error includes the «PAGE_FAULT_IN_NONPAGED_AREA» text and the Igdpmd64.sys or Igdpmd32.sys file name.

To resolve this issue, you may have to install update 2834140 («0x00000050» Stop error after you install update 2670838 on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1). Additionally, use the following tables to install the latest compatible drivers for your video card.

Dell systems

System	Graphics hardware	Latest compatible drivers
Inspiron 14R N4110 & N4120	AMD Radeon HD 6470M AMD Radeon HD 6630M AMD Radeon HD 7450M AMD Radeon HD 7650M	None
Vostro 3350 & 3550	AMD Radeon HD 6630M AMD Radeon HD 7650M	8.901.1.1, A10 (Released 4/2012)
Inspiron 15R N5110	AMD Radeon HD 6470M	8.901.1.1, A10 (Released 4/2012)
Vostro 3450	AMD Radeon HD 6630M AMD Radeon HD 7650M	None
Inspiron 14 N4050	AMD Radeon HD 6470M	8.930.0.0000, A03 (Released 4/2012) 8.860.0.0, A01 (Released 8/2011)
Vostro 1450	AMD Radeon HD 6470M AMD Radeon HD 7450M	8.88+2342, A02, A03 (Released 3/2012) 8.860.0.0, A01 (Released 8/2011)

HP systems

System	Graphics hardware	Latest compatible drivers
Pavilion dv6 (dv6-6007tx, dv6-6b06eg, dv6-6b07sz, dv6-6b56ex) Pavilion dv7 (dv7-6135dx, dv7-6197ca, dv7-6b40ew)	AMD Radeon HD 6490M AMD Radeon HD 6770M	None
Pavilion g4 (1212tx) Pavilion g6 (1160ee, 1320ee) Pavilion g7 (1226em)	AMD Radeon HD 6470M	None
ProBook 4330s, 4331s, 4431s 4530s, 4730s	AMD Radeon HD 6490M	None
Pavilion dv4 (3029tx)	AMD Radeon HD 6750M	None
Envy 14 (2070ez)	AMD Radeon HD 6630M	None

Lenovo systems

System	Graphics hardware	Latest compatible drivers
G570	AMD Radeon HD 6370M AMD Radeon HD 7370M	None
G470	AMD Radeon HD 6370M AMD Radeon HD 7370M	None
ThinkPad Edge E420	AMD Radeon HD 6470M AMD Radeon HD 6630M	8.951.0.0000 (Released 7/2012)
G770	AMD Radeon HD 6650M	None
IdeaPad Y470	AMD Radeon HD 6730M	None
ThinkPad Edge E420s ThinkPad Edge S420	AMD Radeon HD 6630M	None
IdeaPad U400	AMD Radeon HD 6470M	8.851.0.0 (Released 11/2011)

Sony systems

System	Graphics hardware	Latest compatible drivers
Sony VPCCA1x Sony VPCCA2x Sony VPCCA3x Sony VPCCA4x Sony VPCCB1x Sony VPCCB2x Sony VPCCB3x Sony VPCCB4x	AMD Radeon HD 6630M	None
Sony VPCJ2x	AMD Radeon HD 6470M	None

Note For computer systems whose Latest compatible drivers column is marked as None, Microsoft is currently working with AMD to find the cause of the problem and to determine the appropriate fix.

If you have installed the platform update for Windows 7 and you experience a compatibility issue, we recommend that you temporarily uninstall update 2670838. To do this, follow these steps:

1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
2. Click View installed updates.
3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

↑ Back to the top

---

If you are a Windows 7 DirectX developer who uses the June 2010 DirectX Software Development Kit (SDK), you’ll have to update your development environments after you install this platform update. The following .dll files that are associated with this SDK are incompatible with this platform update:

• D3D10SDKLayers.dll
• D3D11SDKLayers.dll
• D3D10ref.dll
• D2D1debug.dll

You can use one of the following applications or tools to update these .dll files:

• The Windows 8 SDK: This SDK updates the current development environment with new headers, libs, and tools. These include the development .dll files from the preceding list. This update does not update the C or C++ compilers or the IDE, but it does let developers integrate the new features of the platform update into their applications.
• Microsoft Visual Studio 2012: This application includes the Windows 8 SDK, the Visual Studio 2012 IDE, and the new compilers. It also lets developers integrate the new features of the platform update into their applications.
• Remote Tools for Visual Studio 2012: These tools represent the minimum requirement in order to continue using the Direct3D debug layer. These tools update only the development .dll files from the preceding list. They do not enable developers to integrate the new features of the platform update into their applications. These tools are available in the «Remote Tools for Visual Studio 2012» section of the Visual Studio Download Center, or they can be downloaded from the following links:

  
  Note The Pix for Windows tool from the DirectX SDK is incompatible with this platform update. See Debugging Shaders in Visual Studio for more information about the new tools that are available in Visual Studio 2012.

For more developer information about this platform update, see Platform update for Windows 7.

↑ Back to the top

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Registry information

To use the update in this package, you do not have to make any changes to the registry.

↑ Back to the top

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Keywords: kbfix, kbexpertiseadvanced, kbsurveynew, atdownload, kbcip, kbconsumer, kbquadranttechsupp, kb

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