На сегодняшний день различные Bluetooth-аксессуары становятся всё более популярными. Полностью беспроводные мыши и клавиатуры обладают значимым преимуществом перед обычными: они не требуют никаких портов для подключения, что очень важно в компактных девайсах (вроде планшетов или ультрабуков). Тем не менее, при использовании подобных устройств в Windows 10 вы можете столкнуться с довольно неприятной проблемой. Периодически они просто отключаются и требуют потратить лишнее время на повторное подключение.
Чаще всего автоматическое отключение периферии происходит по вине механизмов энергосбережения Windows. Дело в том, что по умолчанию система отключает часть компонентов компьютера при их бездействии для экономии энергии. Bluetooth-девайсы не входят в список критически важных для работы ПК, так что через 15-20 минут покоя Windows 10 автоматически их выключит. «Покоем» разработчики считают любую ситуацию, когда девайс не задействован непосредственно. Кроме того, подобная ситуация может возникать из-за проблем в драйверах Bluetooth-адаптера.
Обновление драйвера Bluetooth-адаптера
Неправильный драйвер может привести к нестабильной работе любых Bluetooth-устройств (мыши, клавиатуры и так далее) и их отключению. В большинстве случаев его можно обновить прямо через диспетчер системных устройств Windows.
- Запустите Выполнить сочетанием клавиш Win + R и введите команду devmgmt.msc.
- Отыщите в списке и разверните категорию Bluetooth.
- Найдите установленный в компьютер сетевой адаптер. В списке будет указана его модель. Кликните по найденному драйверу правой клавишей мыши и выберите пункт Обновить драйвер.
- Кликните на надпись Автоматический поиск обновленных драйверов.
- Подождите, пока Windows 10 проверит наличие новой версии драйвера. После установки перезагрузите компьютер. Если нужная версия ПО уже установлена, просто закройте окно.
Вы также можете поискать обновление драйвера вручную на сайте производителя ПК или сетевого адаптера.
Отключение функции энергосбережения Bluetooth
Разработчики Windows предусмотрели специальную опцию, позволяющую проигнорировать системные функции энергосбережения и предотвратить случайное отключение Bluetooth-аксессуаров.
- Подключите беспроводную мышь, клавиатуру или другое устройство.
- Нажмите Win + R, ведите команду devmgmt.msc и нажмите Enter.
- Отыщите в списке и разверните категорию Bluetooth. Кликните по драйверу сетевого адаптера правой клавишей мыши и выберите пункт Свойства.
- Перейдите во вкладку Управление электропитанием. Снимите галочку Разрешить отключение этого устройства для экономии энергии и нажмите ОК.
- Разверните категорию Устройства HID (Human Interface Devices). Найдите в списке драйвер, в названии которого содержится Bluetooth (оно может отличаться в зависимости от беспроводного аксессуара). В случае с мышью Microsoft Arc Touch BT этот драйвер называется HID-устройство, соответствующее GATT Bluetooth с низким энергопотреблением. В списке может присутствовать несколько названий, включающих Bluetooth. В таком случае вам необходимо будет выполнить описываемые операции со всеми подобными драйверами.
- Кликните по указанному драйверу правой клавишей мыши и выберите пункт Свойства.
- Перейдите во вкладку Управление электропитанием.
- Снимите галочку Разрешить отключение этого устройства для экономии энергии и нажмите ОК.
После выполнения этих операций периодическое отключение Bluetooth-аксессуара вас больше беспокоить не должно. Не забывайте, что перебои в подключении возможны из-за физической поломки устройства. В этом случае описанные в статье инструкции могут не помочь вовсе.
Transition to Windows 10 isn’t always as easy as you might think, and when you’re switching to a new operating system there are always going to be some issues with hardware.
Today, we’re going to explain to you how to deal with Bluetooth keyboard problems with Windows 10.
If your Bluetooth keyboard isn’t working with Windows 10, you’re having a driver issue, which can be quite annoying since you can’t do anything without your keyboard.
However, since this is a driver issue, it can be resolved with a few simple tricks.
Bluetooth keyboards are useful, but some users reported issues with them on Windows 10. Speaking of keyboard issues, users reported the following problems with their Bluetooth keyboard:
- Windows 10 not generating passcode for Bluetooth keyboard – Many users reported that they can’t pair their Bluetooth keyboard with Windows since Windows 10 isn’t generating the necessary passcode. However, you can enter the passcode manually and the problem should be resolved.
- Bluetooth keyboard Windows 10 not working – If your Bluetooth keyboard isn’t working with Windows 10, the issue might be your drivers. Reinstall or update your drivers, and the issue should be resolved.
- Bluetooth keyboard disconnects Windows 10 – Many users reported that their Bluetooth keyboard disconnects frequently on Windows 10. However, you can fix that problem simply by connecting your USB receiver to a different port.
- Bluetooth keyboard won’t connect, pair (Windows 10) – Several users reported that their Bluetooth keyboard won’t connect or pair with Windows 10. To fix that, be sure to try one of our solutions.
- Bluetooth keyboard connected but not typing (Windows 10) – This can be an annoying problem, but you should be able to fix it simply by disconnecting and pairing your keyboard with your PC again.
How can I fix Bluetooth keyboard problems on Windows 10?
1. Uninstall and reinstall the Bluetooth driver
- Press Windows Key + X to open Win + X menu.
- Select Device Manager from the list.
- When Device Manager opens, find your keyboard, right-click it, and press Uninstall.
- Windows will ask you to confirm that you wish to uninstall the driver.
- Click on Uninstall.
- After confirming and uninstalling your keyboard driver, restart your computer.
- Now you need to visit your keyboard manufacturer’s website and check if there’s a new driver available for Windows 10.
Driver problems are one of the most common problems users are facing after the Windows 10 upgrade. So, just in case, you should go and check if your Bluetooth drivers are up to date.
We have to mention that sometimes after uninstalling the driver, Windows is able to reinstall the driver so you might not need to download a new driver from the manufacturer’s website.
We also have to mention that sometimes updating the driver from Device Manager helps and in order to do so you just need to follow the first two steps from this solution, but instead of clicking on Uninstall, you just need to click Update Driver instead, and when the process is completed just restart your computer.
1.2 Update drivers automatically
Often, your computer system might not be able to update the generic drivers for your hardware and peripherals correctly. There are vital differences between a generic driver and a manufacturer’s driver. Finding the correct driver versions for every hardware component can become tiresome.That’s why a dependable updater can help you find and update your drivers automatically. We strongly suggest the Outbyte Driver Updater, and here’s how to do it:
- Download and install the Outbyte Driver Updater app.
- Launch the software and wait for the app to detect all incompatible drivers.
- Now, it will show you a list of all outdated drivers to select the ones to Update or Ignore.
- Click on Update & Apply Selected to download and install the latest versions.
- Restart your PC to ensure the applied changes.
Outbyte Driver Updater
Maintain your device healthy by letting OutByte Driver Updater find the latest driver options.
Disclaimer: You may need to upgrade the app from the free version to perform specific actions.
2. Run hardware and Device troubleshooter
Windows troubleshooter is Microsoft’s built-in tool which can solve a lot of system-related problems, and the problem with the Bluetooth keyboard may be one of them. To run the device troubleshooter, do the following:
- Press Windows Key + S, enter troubleshoot and choose Troubleshoot from the menu.
- Select Hardware and devices from the list and click Run the troubleshooter button.
- Follow the instructions to complete the troubleshooting.
3. Enter the pairing number manually
- Start the pairing process. You’ll be asked to insert an 8-digit number.
- Enter any 8-digit number in the input field using your wired keyboard. If you don’t have a wired keyboard, you can also use a virtual keyboard. Click Next.
- Make sure that your Bluetooth keyboard is in the pairing mode and enter the same 8-digit number on your Bluetooth keyboard and press Enter.
Many users reported issues while connecting their Bluetooth keyboard with Windows 10. According to them, they experienced issues with pairing.
Wait for a few moments and your Bluetooth keyboard should be paired with your Windows 10 PC.
4. Change keyboard settings
- Press Windows Key + S and enter control panel.
- Select Control Panel from the list of results.
- When Control Panel opens, enter Devices and Printers.
- Locate your keyboard on the list, right click it and choose Properties.
- When the Properties window opens, go to Services tab. Select Drivers for keyboard, mice, etc (HID). Save changes.
If you have Bluetooth keyboard problems on Windows 10, the issue might be related to your keyboard settings. After doing that, the issues with your Bluetooth keyboard should be completely resolved.
5. Select OK, try entering passcode on it option
- Start Bluetooth keyboard pairing process.
- Hold the connection key on your keyboard until the Bluetooth icon starts flashing.
- Now click on OK, try entering passcode on it option.
- A code should be generated on your screen. Enter the code on your Bluetooth keyboard and it will be automatically paired with your PC.
If you’re having problems pairing your Bluetooth keyboard with your Windows 10 PC, you might be able to solve the problem by entering the desired passcode on your Bluetooth keyboard.
As you can see, this is just a minor glitch, but you can fix it by using this option.
6. Pair your keyboard with your phone first
- Pair your Bluetooth keyboard with your Android device.
- After doing that, press the Connect button on the keyboard and turn off Bluetooth on your phone.
- Now, try to pair your keyboard again with your PC.
According to users, they fixed this problem using a simple workaround. To fix this problem, first, you need to pair your Bluetooth keyboard with an Android phone.
This is an unusual workaround, but several users reported it works for them, so you might want to try it out. It seems that there’s a glitch that will prevent you from connecting the keyboard to your PC, but can easily fix it by using this workaround.
It’s worth mentioning that this is a long-term workaround, and it should work until you replace your keyboard batteries.
- Bluetooth not working on Windows 10? Here’s the fix
- How to fix keyboard typing wrong characters/letters
7. Try using a different USB port
If you’re having Bluetooth keyboard and Windows 10 issues, the problem might be related to your USB port. Sometimes certain devices won’t work with USB 3.0 or USB 2.0 ports, and that can cause this problem to appear.
To fix this, simply reconnect your Bluetooth receiver to a different port and check if that solves the problem. If you have USB 3.0 ports on your PC, connect your device to a USB 2.0 port and try to pair it again.
USB 3.0 port offers great transfer speed, however, your keyboard doesn’t require that kind of speed, so be sure to try using a USB 2.0 port instead.
8. Check other USB devices
If you’re having any problems with your Bluetooth keyboard, the issue might be caused by other USB devices. To fix this issue, be sure to disconnect any unnecessary USB devices from your PC and check if that solves the problem.
In addition, make sure that you remove any USB hubs that you have. If your Bluetooth receiver is connected to the USB hub, be sure to connect it directly to the PC and check if that solves the problem.
9. Change power saving options
- Open Device Manager.
- When Device Manager opens, locate your Bluetooth keyboard and double click it.
- When Properties window opens, navigate to Power Management and uncheck Allow the computer to turn off this device to save power. Now click on OK to save changes.
Windows allows you to turn off certain devices in order to save power, but that can cause issues with Bluetooth keyboard. To fix that problem, you need to change the power-saving options for your keyboard.
After doing that, check if the problem with the Bluetooth keyboard is resolved.
Some of our readers also complained about the Microsoft Designer Keyboard not pairing. If you also have problems with that, hit the link to fix the problem quickly.
For more questions or suggestions, reach out to the comments section below.
- If your Bluetooth keyboard keeps disconnecting from Windows there’s a quick fix you can try.
- It might not be the perfect fix or the only fix, but it’s worth trying at least.
- It has to do with a too-aggressive Windows power-saving setting, but you can luckily turn it off.
I’ve bought a nice hybrid 75% mechanical keyboard this year, which I’m going to tell you all about in a separate post, but it has one annoying feature. Actually, it has more than one, but the fact that it keeps disconnecting from time to time, sometimes daily, sometimes once a week, forces me to only use it in wired mode. It’s 100% stable, but it’s not wire-free, which I want. And yes, in case you’re wondering, I’ve checked to see the battery level.
I haven’t quite found the actual issue, but there’s one thing that seems to help a bit, in the sense the disconnects now happen less often. It’s not to say they don’t happen at all, they still do, but it’s much less annoying now.
A Quick Fix to Try if Your Bluetooth Keyboard Disconnects in Windows
One of the possible causes is Windows itself, which by default allows the Bluetooth receiver to be turned off automatically in order to save power. It shouldn’t turn off when in use, of course, but that doesn’t mean it doesn’t happen.
You can blame poorly written drivers and various incompatibilities between the receiver and the wireless device you’re connecting, but it’s a problem and fortunately, there’s an easy fix.
This is how it’s done:
1. Press Win to open the Start menu and type Device Manager.
2. This will open a new window where you’ll see a list of categories, corresponding to various devices and chips found on your motherboard or connected directly to it.
3. Navigate to Bluetooth and open that section.
4. Most likely there is more than one device listed there. If you can’t figure out which one is the actual Bluetooth receiver you’ll have to try the following steps on each one.
Right-click the device and select Properties.
5. Navigate to the Power Management tab.
6. Uncheck the Allow the computer to turn off this device to save power setting and press OK, then close the Device Manager.
You don’t need to do anything else at this point. A restart is not needed. Hopefully, this solves your problem. It might also solve the issue for other Bluetooth devices, like headphones.
Always make sure your drivers are up to date, so you can safely disregard outdated software as the culprit.
If it doesn’t fix anything at least there’s one less thing to try. If you know of other ways to improve Bluetooth connection stability let me know, so I can update this article accordingly.
You may also want to read about methods to fix Bluetooth audio stuttering in Windows.
I’m a writer and Editor-in-Chief at BinaryFork. I am passionate about technology, science, space exploration, and movies. I started writing about tech more than 20 years ago, after graduating in Computer Science.
Download Windows Speedup Tool to fix errors and make PC run faster
This post features solutions to fix keyboard keeps disconnecting in Windows 11/10. Keyboards are essential input devices but are still prone to bugs and errors. Recently many users have been complaining that their keyboard keeps connecting and disconnecting repeatedly. Fortunately, this issue can be fixed by following some simple steps.
Why does my keyboard keeps disconnecting?
There isn’t any specific reason why this error may occur. However, many users have reported this mainly occurs due to issues with components. Primary reasons for this error could be:
- Misconfigured settings
- Power supply issues
- Wireless or Bluetooth connection problems
- Outdated drivers
Follow these suggestions to fix keyboard keeps disconnecting in Windows:
- Turn off Power Saving options
- Run Keyboard troubleshooter
- Update keyboard drivers
- Reinstall Universal Serial Bus Controller Driver
- Check your keyboard for physical damages
Now let us see these in detail.
1] Turn off Power Saving Options
Windows disconnects idol devices if the power-saving options are turned on. This could be the reason why your keyboard keeps disconnecting. Here is how you can turn off power-saving options:
- Press the Windows key + R to open the Run dialogue box.
- Type devmgmt.msc and hit Enter to open Device Manager.
- Expand the Keyboards option, right-click on your keyboard, and select Properties.
- Navigate to the Power Management tab and uncheck the Allow the computer to turn off the device to save power option.
- Now click on Ok to save the changes.
Read: Bluetooth keyboard or mouse keeps going to Sleep
2] Run Keyboard Troubleshooter
Running Windows Keyboard troubleshooter can diagnose and solve the problem quickly. It is an inbuilt function by Microsoft that automatically scans and fixes minor bugs and errors. Here’s how to run the Keyboard troubleshooter:
- Press Windows key + I to open Settings.
- Click on System > Troubleshoot > Other Troubleshooters.
- Now scroll down and click on Run beside Keyboard.
- If any errors are found, Windows will automatically fix them.
3] Update Keyboard Drivers
Updated or corrupt keyboard drivers can also cause the keyboard to disconnect. Update your keyboard drivers and check if the keyboard error is fixed. Here is how you can do it:
- Press Windows key + R to open the Run dialogue box.
- Type devmgmt.msc and hit Enter to open Device Manager.
- Expand the Keyboards option and right-click on your keyboard.
- Now click on Update Driver and follow the instructions on the screen.
Read: USB keeps disconnecting and reconnecting
4] Reinstall Universal Serial Bus Controller Driver
Another reason to cause this issue could be corrupt Universal Serial Bus drivers. If that is the case, reinstalling the drivers can help. Here’s how to do it:
- Press Windows key + R to open the Run dialogue box.
- Type devmgmt.msc and hit Enter to open Device Manager.
- Expand Universal Serial Bus Controllers and right-click on Generic USB Hub.
- Select Uninstall device.
- Once done, restart your device, and Windows will automatically install the latest version of its drivers.
5] Check your Keyboard for Physical Damages
If none of these steps could help you, the error may be within your keyboard. Try using the keyboard on another PC, and if the issue persists, it’s time to purchase a new keyboard.
Read: Keyboard shortcuts to Shut down or Lock Windows 11/10 computer
Why does my PC keep disconnecting my keyboard?
Usually, it occurs due to misconfigured power settings that lead to power supply issues and make the keyboard malfunction. However, other reasons like updated drivers and connection problems are also known to cause keyboards to disconnect in Windows.
Why does my keyboard turn off automatically?
This usually happens if power-saving options are turned on on your device. However, in many cases, it’s found that the keyboard itself was faulty. Check for any damages on the keyboard or the USB port. Clean the ports if you see any dirt on them, and try connecting the keyboard again.
Why does my Logitech mouse keep disconnecting?
If your mouse is connected to a faulty USB port, it may keep disconnecting. Try plugging your mouse in and out or plug it into a different port. If this doesn’t work, your mouse is possibly damaged. If using a wireless mouse, change its batteries to see if the issue gets fixed.
Why does my Bluetooth keyboard keeps disconnecting?
If using a Bluetooth keyboard that keeps disconnecting, update your device’s Bluetooth drivers. Also, change the keyboard’s batteries, as it could be the reason for an unstable connection between the keyboard and your PC.
Fix: Backlit keyboard not working or turning on in Windows.
Shubham is a graduate in Information Technology who likes to write about Windows Troubleshooting as well as Gaming Tips. He’s always engaged with new tech and gadgets. When not writing, he enjoys reading books, watching movies, and exploring new technologies.
Bluetooth Keyboard not connecting in Windows 10, after update. Problem could be unknown device, bad USB port, not working Bluetooth transceiver, incompatible profile etc. Solutions to these kind of errors are mentioned in this post.
You might also have Bluetooth keyboard paired but not typing in many cases which can be due to the adapter or USB receiver problem.
As an initial troubleshooter for Bluetooth Keyboard connection problems, you can try some of these –
- Initiate changes in the Device Manager
- Reinstall Bluetooth drivers
- Stop and Start Bluetooth Support service
- Bluetooth category in Power Management options
- Upgrade to the latest Windows 10 update – 1803 version
- Uncheck “Drivers for Keyboard, Mice etc (HID)” under Bluetooth Keyboard > Services tab in Control Panel
- Roll back Bluetooth drivers to the old ones
- Go back to the old System Restore point before you had problems
- If it is a pairing problem, do it manually by entering the 8 digit pin code.
- Better pair with an Android Mobile device first and then try the same thing on your PC
- Check a different USB port for the receiver
- Unplug the USB Bluetooth receiver and plug it in again
As you know, Windows 10 has different versions till now – 1507, 1511, 1607, 1703, 1709, 1803 etc. Some of them are nicknamed as “Anniversary Update”, “Creators Update” etc.
Each version has some features added and some removed. So the solutions proposed below work for some, like 1511 and some for other. Based on your version, you try the available options.
Update Bluetooth Keyboard Drivers for Windows 10
When you upgrade from Windows 7 or 8.1, or update from a previous version, such as 1511, the most likely cause is a driver issue. You can check the driver status by opening the Device Manager (described below). If the Bluetooth device has a yellow exclamation mark, it is most likely due to a Bluetooth device or USB driver issue.
Select the device, right-click and Update driver. You now have 2 options.
Search automatically for updated driver software – This is generally used to find the drivers from the Internet, if they are available.
Browse my computer for driver software – Otherwise, if you have the Bluetooth keyboard drivers on a CD/DVD, you can browse through it and select it.
You can also go to the manufacturer’s website (if your PC is branded) and get the most recent Bluetooth drivers. Choose the appropriate operating system and bit, such as Windows 10 32 bit or Windows 10 64 bit.
If you wish to automate this process, you may use the link above to automatically download the drivers based on your PC and Bluetooth keyboard model. Many times, updating the drivers should solve the problems.
Top Fix to Solve Bluetooth Keyboard not working on Windows 10
- Press the Windows key and enter Control Panel.
- Then select “Devices and Printers” or “Peripherals and Printers,” depending on your Windows 10 version.
- Right-click on the “Bluetooth Keyboard” gadget.
- Select Properties > Services from the pop-up menu.
- Select the “Keyboard, mouse, and other device drivers” checkbox (HID).
- Press the “Apply” and “OK” buttons.
Now the Bluetooth keyboard reconnects and in it’s device section you can see it as “connected” instead of “paired“.
Few other Fixes to do if this is not working!
- Press the Win + R button and type “services.msc”.
- This should open the Windows 10 services.
- In this you will two Bluetooth services.
- Bluetooth Support Service
- Bluetooth Handsfree Service.
- Make sure they are running and make their status type as “Automatic”.
USB Port Problems
Sometimes if you have too many USB devices connected to your PC/laptop, then sufficient power may not be avialable for the Bluetooth keyboard to work. Try to remove some USB devices and see if it works.
Another option is to check whether the USB port is working or not. Generally on your desktop or laptop, you have a Bluetooth receiver or adapter to accept the signals, which just looks like a dongle. If you just put it in a different working USB port, the Bluetooth keyboard may start working.
FAQ
Why is my Bluetooth keyboard not connecting ?
To connect your keyboard press and hold the windows logo key on the keyboard and then press the connect button on the bottom right hand corner of your keyboard typically to the right of the right control button. This should pair the device and enable you to use it. if your keyboard still isn’t connecting check if any Bluetooth devices are already paired if so remove the device and then try to connect again.
Why is my Bluetooth keyboard not working ?
1. Make sure the Bluetooth switch is on. 2. Make sure your keyboard is in discovery mode. 3. If you are using any other Bluetooth device, switch it off/disconnect. 4. Repair your device from the Device manager. 5. Delete the device from the device manager and try to pair again. 6. If your keyboard does not have a pairing button, try to reset it.
Why Bluetooth keyboard connected but not typing ?
Check the USB adapter of the Bluetooth keyboard. Generally, this is used to communicate with the computer or mobile using its default Bluetooth hardware. If there is incompatibility between the two Bluetooth adapters or pairing is not done properly, you could face this issue. Also, make sure the keys of the Bluetooth keyboard are working properly. Sometimes, just unplugging the USB adapter and plugging back can resolve the issue. Most probably it is due to current fluctuations.
Why Bluetooth 3.0 keyboard not working ?
Check whether your Bluetooth adapter supports 3.0 version or not. Upper versions can support lower versions, but not the opposite. If they are correct, then check pairing of Bluetooth 3.0 keyboard and your computer. If they are paired, unpair it and repair again. Sometimes, you are asking to enter a PIN. If you don’t know you can check the device documentation for PIN. You can also remove device from Settings and pair it again.
Check Power Setting Option
- Right-click the Start button and select “Device Manager“.
- In the list of devices, you can find the “Bluetooth Keyboard” device.
- Right-click it and select Properties > Power Management .
- In this you can find your Keyboard. Right-click and select “Properties” from the context-menu.
- Turn off the option “Allow the computer to turn off this device to save power“. Click OK.
Supported Bluetooth Profiles
You can check this article – https://support.microsoft.com/en-us/help/10568/windows-10-supported-bluetooth-profiles.
For your Bluetooth Keyboard to work with Windows 10 PC, it should use one of the supported Bluetooth profiles. Generally Win 10 supports Bluetooth version 4.1 and the following Bluetooth user profiles.
- Advanced Audio Distribution Profile (A2DP 1.2)
- Audio/Video Remote Control Profile (AVRCP 1.3)
- Bluetooth LE Generic Attribute (GATT) Client
- Bluetooth LE Generic Attribute (GATT) Server
- Dial-up Networking Profile (DUN 1.1)
- Device ID Profile (DI 1.3)
- Hands-Free Profile (HFP 1.6)
- Hardcopy Cable Replacement Profile (HCRP 1.0)
- HID over GATT Profile (HOGP 1.0)
- Human Interface Device (HID 1.1)
- Object Push Profile (OPP 1.1)
- Personal Area Networking User Profile (PANU 1.0)
- Serial Port Profile (SPP 1.2)
How to Connect your Bluetooth Keyboard on Windows 10?
- First make sure you have a Bluetooth transceiver or in-built device to receive signals.
- Next turn your Bluetooth keyboard using some “on” switch and make it discoverable.
- Next Start > Settings > Device > Bluetooth. Turn the “On” switch.
- Now add a device and select “Pair”.
- Now you may need to enter some passcodes to initially pair your PC and keyboard.
- Then follow any instructions if necessary.
Bluetooth Troubleshooter to the rescue !
If you are running Windows 10 Creators update (1703), you can select
Start > Settings > Update and Security > Troubleshoot.
Under Find and fix other problems, select Bluetooth > Run the troubleshooter.
Let it process and fix errors automatically.
Bluetooth Keyboard device doesn’t appear in Device Manager and shown as Unknown Device
Sometimes when you upgrade from Win 7 or 8.1, you may not find your Bluetooth device. This is due to the incompatibility between Bluetooth driver and Windows 10. To find the right driver, you can do the following.
- In the Device Manager, find the Unknown device and right-click and Properties.
- Select the Details tab.
- Select the Hardware Ids from the Property list.
- Find the hardware ID for the Bluetooth radio.
- The hardware ID typically looks like USB\VID_{ID}&PID_{ID}
- Copy that ID and search on the web.
- You should find the right driver from your Bluetooth hardware or PC manufacturer website.
- Download the driver compatible with Windows 10 and install it.
Bluetooth Device doesn’t appear and Unknown Device also doesn’t appear
In the Device Manager, you can select
View > Show hidden devices.
View > Devices by connection.
The Bluetooth hardware may be hidden under a parent device like a USB Root Hub.
Then right click the bluetooth device and update the driver. You can also uninstall the driver and restart PC.
Update from Windows 10 1511 to 1703 or similar version
If your Bluetooth keyboard doesn’t work after updating to a new version like Creators update, then you need to pair the Bluetooth device again. If your keyboard supports the Bluetooth 4.1 profiles, it should be paired and work properly.
Bluetooth Keyboard is paired but not working.
Generally, when your keyboard is working, you should see the status as Connected. When not in use, you will see Paired. For this you can remove the Bluetooth adapter or transceiver, reconnect and pair it again.
Incompatibility with Windows 10
Sometimes a bluetooth keyboard like Microsoft Sculpt Mobile Keyboard may not be compatible with Windows 10 to work as a bluetooth device. So before you buy a bluetooth keyboard check its compatibility status with Windows 10.
Bluetooth Keyboard not working after Windows 10 Creators Update
Initially to type the pin or password, you can use the “on-screen keyboard” using the “Ease of Access” icon at the bottom right hand corner.
1. You can disable the “Turn on fast startup (recommended)” to see if the Bluetooth keyboard is working.
2. Uninstall the “Touchpad” device software, if keyboard is not working after Creators update.
3. Switch off the “Filter Keys” in Ease of Access settings.
4. Update the BIOS to fix the Keyboard problem.
5. Disable “Airplane” mode and enable “Bluetooth”.
Make sure Bluetooth is enabled on your PC.
You need to enable discovery mode on your desktop, for the pairing to happen properly.
In the Options tab, you need check the following options.
1. Allow Bluetooth device to find this computer.
2. Allow Bluetooth devices to connect to this computer.
Also make sure the Bluetooth keyboard functionality is on. Now try to pair or reconnect and see if its working.