Ошибка there is a problem with this windows installer package

Are you looking for solutions on how to get rid of the Error 1720 in Windows 10 Installer? Well, you’ve come to the right page.

Windows users have been complaining about encountering this error on several occasions on their computers.

The Windows Installer performs some of the most critical tasks on the operating system, such as program installation, software removal, and maintenance.

The installer is packed with registry keys, shortcuts, and other metadata and usually carries out its functions without issues.

The thing is, errors can occur randomly. You may receive the following message:

“There is a problem with this Windows Installer package. A script required for this install to complete could not be run.”

What is the Error 1720 on Windows 10?

The “Error 1720: There is a problem with this Windows Installer package” can be triggered by registry issues.

The error appears to affect Windows 7, Windows 8, and Windows 10 machines and pops up when a software update/upgrade or installation fails. It also appears when users try to uninstall programs.

The most annoying thing is that the error can be quite resilient and can interfere with your daily tasks. Fortunately, the error is temporary and can easily be fixed by the workarounds in this post.

How to Fix ‘There is a Problem with this Windows Installer Package’ on Windows 10

Solution 1: Be sure to run the installer with administrative permissions

Installing any third-party application requires administrative permissions for the process to succeed.

This is a standard requirement on all Windows machines that gives you more control over what gets installed on your device.

It’s a preventive measure that helps to keep applications from installing in the background. It also helps prevent the installation of malware.

Now, you might not have the proper permissions to install the program that triggered the Error 1720. Well, you can resolve it by running the installer as an administrator. Here’s how:

• Open the location in File Explorer containing the application you want to install.
• Right-click the installer and select Run as Administrator.

That’s it. If the issue was caused by a lack of administrator rights, this should fix it. If not, try the next troubleshooting step below.

Solution 2: Re-download the installer and setup files

An application package comprises several installation setup files or a single .exe file, accompanied by numerous DLL files.

If the download was incomplete, or for some reason one of the files got corrupted, the installation will fail and may trigger the Error 1720.

Besides, the file could have been corrupted by the presence of a virus in your computer. Your antivirus can also block the .exe file, deeming it malicious.

For that case, you should run a malware scan to eliminate any kinds of threats. Additionally, try re-downloading the file once again to check if this works.

You can also temporarily disable your antivirus software and try to run the installer. However, this is a risky move unless you are 100 percent certain that the application is trustworthy.

One more thing. Be sure your system meets the minimum requirements to run the program. Otherwise, the entire process will fail again.

Solution 3: Run the troubleshooter

Windows 10 comes with troubleshooting tools to help find and fix common computer problems. Usually, you’ll find the Troubleshoot option in the Settings app under this path:

Update & Security > Troubleshoot > Additional troubleshooters.

Alternatively, you can open Control Panel and type “Troubleshoot” (no quotes) in the Search Control Panel input box.

However, the Program Install and Uninstall troubleshooter is not listed here, and you’ll have to download it to proceed with this process. Here are the steps:

• Go to Microsoft’s download page and click on the blue Download Troubleshooter button.
• Choose your preferred location to save the file and download it. Once downloaded, select Run or Open.
• Follow the instructions provided to complete the process. Once done, try to install or uninstall the problematic program to see if it goes through this time.

Solution 4: Install pending Windows Updates

The Error 1720 could be caused by a buggy Windows Installer. Typically, Windows releases updates periodically to address buggy updates and improve system performance. That’s why you’re always encouraged to keep your system up to date.

To check if there are pending Windows updates for your system, follow the guide below:

• Press the Windows Key + I to launch the Settings app.

• Type Updates in the Find a Setting input box and select Check for Updates.

• On the page that opens next, check if pending updates are waiting to be installed and install them. If no updates are displayed, click on the Check for Updates button and wait for Windows to search online for available updates. If updates are available, Windows will automatically download and install them on your machine.

Restart your Windows PC and try running the installer again. If you’re still getting the error, proceed to the next fix.

Solution 5: Check Windows Installer for errors

If Windows Installer is corrupted or disabled by mistake, you won’t be able to install anything on your machine. You need to make sure that it’s working accordingly. To do that:

• Press the Windows + R keyboard shortcut.
• Type CMD into the Run text box. Press the Ctrl + Shift + Enter key combination to launch Command Prompt with elevated rights.

• Type the command MSIExec and press Enter. If everything checks out, a pop-up window with Windows Installer details will appear. If an error report is displayed instead, you’ll need to re-register Windows Installer.

Solution 6: Re-register Windows Installer

If the previous step shows a Windows Installer error report, you must re-register it to get rid of those errors, and hence the Error 1720. Follow these instructions for guidance:

• Open the Quick User Menu using the Windows + X shortcut and select Command Prompt (Admin). If the option is not available here, repeat Step 1 from Solution 5 above.
• In the Command Prompt window, execute the commands:

exe /unregister

exe /regserver

• After the commands run successfully, exit Command Prompt and repeat the action that triggered the error in question to see if it has been resolved.

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Related: Windows Command Prompt: 28 Most Useful CMD Commands [with Examples]

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Solution 7: Restart the Windows Installer Service

Like we noted above, you or someone else may have disabled Windows Installer unintentionally. To check this fact and restart it, follow these steps:

• Press the Windows logo on your keyboard, type Services, and press Enter.

• In the Services window, locate Windows Installer and double-click on it to open its Properties.

• Under Service Status check if it says Running. If it does, click on Stop and then click on Start to run it again. If it says Stopped, click on Start to run it.

• Change the Startup Type to Automatic.
• Click on Apply > OK.
• Restart your computer to effect the changes and check if this fixes the “Error 1720: There is a problem with this Windows Installer package” issue.

Solution 8: Re-Register the Scrrun.dll File

Scrrun.dll is the Scripting Runtime DLL (Dynamic Link Library) file responsible for reading and writing scripts and text files.

It’s essential for your Windows machine to run properly and enables the installer to function accordingly. If it stops working, Windows Installer ceases to run correctly.

We’ll attempt to fix Windows Installer by re-registering the scrrun.dll file.

Here are the steps:

• Press the Windows Key, type Services into the Windows Search box, and hit Enter to launch the Services window.

• Navigate to the Windows Installer service, which should be toward the bottom of the page.

• Right-click on it and open its Properties.

• Select Manual under Startup Type.

• Click on Apply > OK and restart your PC.
• Next, open Command Prompt with administrator rights. To do that, press the Windows + R key combination, type CMD, and hit the Ctrl + Shift + Enter keys at the same time.
• On the elevated command prompt window, type or paste the commands below, one after the other, and then press Enter after each one:

For Windows (32-bit): cd C:\\Windows\\System32

For Windows (64-bit): cd C:\\Windows\\SysWow64

• Next, still on the Command Prompt window, type regsvr32 scrrun.dll to re-register the DLL file.
• Once done, reboot Windows and check if the error has disappeared.

Scan Your Registry for Issues: Final Thoughts

If none of these solutions gets rid of the Error 1720 in Windows 10 Installer, we recommend scanning the registry for corruption and other issues.

We mentioned at the beginning of this article that registry problems are mainly to blame for Windows Installer errors. We understand trying to identify corrupt keys or broken entries in such a vast database is nearly impossible.

That’s why we suggest an automatic repair tool like Auslogics BoostSpeed.

This application detects and fixes registry issues, stabilizing your PC. It’s safe, fast, and reliable. You don’t have to worry about the wrong keys or entries being deleted since the tool is designed to work with precision.

Cleaning the registry is recommended every once in a while to remove keys that may have been left behind after the uninstallation of programs. You don’t want them to accumulate since they’ll start causing issues.

Registry Cleaner is just one of the many tools that come with Auslogics BoostSpeed. You can also clean PC junk, defrag the registry and your hard disks, remove file duplicates, and so on.

What’s more, you can schedule automatic scans to ensure that your system runs at optimal levels every time you use it.

Rick Akura

In this article, you will learn how to fix the “There is a problem with this Windows installer package” error on Windows 10. Let’s get started.

Sometimes, you can encounter the “There is a problem with this Windows Installer package” error while trying to install an application through an MSI installer. This error occurs if your system can’t run a script, program, or DLL file necessary for such operations. You will also encounter corresponding error messages in each case:

• Error 1720: There is a problem with this Windows Installer package. A script required for this install to complete could not be run.
• Error 1721: There is a problem with this Windows Installer package. A program required for this install to complete could not be run.
• Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.
• Error 1723: There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.

Even if they are different errors, you need similar solutions to resolve all of them. First, make sure to log in with an admin account and run the program as an administrator. Some installers require admin privileges to run properly. Also, make sure that there is enough space to install the application.

Re-register Windows Installer

Windows uses the MSIExec engine to run the MSI installer. If the registration of this engine becomes corrupt, you can’t run such installers. To resolve this issue, you need to unregister and then re-register the engine.

1. Open Run.
2. Type cmd and press Ctrl + Shift + Enter to open the Elevated Command Prompt.
3. Enter the following commands:
   • MSIExec /unregister
   • MSIExec /regserver
     

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Restart Windows Installer Service

You will also get this error if the Windows Installer service is not running properly or another instance of the installer engine is already running. We recommend checking for both issues at the same time.

1. Open Run by pressing Win + R.
2. Type msconfig and press Enter to launch the System Configuration.
3. Go to the Services tab and search for Windows Installer.
4. Make sure the box next to it is checked and press OK.
   

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5. Now, press Ctrl + Shift + Esc to open the Task Manager.
6. Go to the Details tab.
7. Look for msiexec.exe. If it’s there, select it and click End Task.
   

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8. Then, open Run again.
9. Type services.msc and press Enter to open Window Services.
10. Look for Windows Installer and check its Startup Type.
    

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11. If it shows Disabled, double-click on it and set the Startup type drop-down list to Manual. 
12. Click on Start if the Service status indicates Stopped. Otherwise, click Stop and then Start to restart the service.
    

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Restart your computer and check if the issue persists.

Re-register Some DLL Files

Like with the MSIExec engine, your system uses many DLL files while running the MSI installers. You can similarly re-register them to resolve any potential registration issues.

1. Open the Elevated Command Prompt.
2. Enter the following commands:
   • regsvr32 Actxprxy.dll
   • regsvr32 Browseui.dll
   • regsvr32 Mshtml.dll
   • regsvr32 ole32.dll
   • regsvr32 Oleaut32.dll
   • regsvr32 Scrrun.dll
   • regsvr32 Shdocvw.dll
   • regsvr32 Shell32.dll
   • regsvr32 urlmon.dll
     

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3. Don’t worry if you get a “The module was loaded but the entry point DllRegisterServer was not found” error, simply move on to the next command.

Troubleshoot Compatibility

If the error has the code 1721, it might be because the installer is for a previous version of Windows and therefore is not compatible with your current system. In such cases, you need to troubleshoot for program compatibility.

1. Right-click on the installer and select Troubleshoot Compatibility or Show more options > Troubleshoot Compatibility.
   

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2. Select Try Recommended Settings.
3. Then, click on Test the program.
   

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4. If the error doesn’t occur this time, go back to the Troubleshooter and select Next > Yes, save these settings for this program.

Install Necessary Windows Features and Updates

The installation of several programs on your system requires certain supporting software components and features. We recommend installing all such programs to prevent suffering from different installation errors. Even if you already have these components, they might have become corrupt, so it’s worth reinstalling them.

• All available Microsoft Visual C++ Runtime Packages
• Windows Management Framework
• Latest .NET Framework

You should also make sure to have the latest version of your Operating System. The newer applications require the most updated OS versions to be able to provide better features.

1. Open Run.
2. Type ms-settings:windowsupdate and press Enter to open Windows Update Settings.
3. Click on Check for Updates to scan for and download available updates or Install now if your computer has already downloaded them.
   

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Re-download the Installer

It is also possible that the installer you downloaded or transferred is not complete. You can check for such issues by checking its properties.

Select the installer and press Alt + Enter to open its Properties and compare the Size and Size on the disk from the General tab. If the Size on disk is much lower than the Size, the file is not complete.

In such cases, you need to download it again. Also, we recommend you ensure that the installer you download matches the system architecture of your computer while doing so.

Take Ownership of the Temp Folder

Many programs including installers make use of the Temp folder inside AppData to store temporary files. By default, each user accounts have the ownership and permissions of the Temp folder for that account. However, if this setting gets changed somehow, you will encounter many issues, including the above.

In such a scenario, you should see the error code 1723 in the error message, so it’s easier to recognize. You need to take ownership and provide permissions to this folder to resolve the issue.

1. Open the Elevated Command Prompt.
2. Enter the following commands:
   • takeown /F %Temp%
   • icacls %Temp% /Grant %userdomain%\%username%:F
     

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Uninstall Application Before Reinstalling

Sometimes the previous software of an application can also interfere with the new installation. In such cases, you need to uninstall the previous application first.

1. Open Run.
2. Type appwiz.cpl and press Enter to open Programs and Features.
3. Look for and select your application. 
4. Click on Uninstall or Uninstall/Change > Uninstall.
   

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5. Confirm with Yes and follow the on-screen instructions.

Then, update/reinstall the app again by launching a complete installer. If you can’t uninstall the applications, there may be some app-specific reasons causing such errors. You need to check official websites for what to do in such scenarios.

Remove Pending Installations Using Registry Editor

You will also get this error if you try running an installer when another one is already running on your system. Windows will usually warn you if something like this happens, but it can’t do so if the previous instance of installers is stuck. In such a case, you need to remove all pending installations first.

1. Open Run.
2. Type regedit and press Enter to open the Registry Editor.
3. Navigate to Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer
   

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4. If the InProgress key is present, delete all the entries inside it.
5. Then go to Computer HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager
6. If PendingFileRenameOperations is there, delete all of its entries as well.

Install a Different Version of Application

Sometimes, the latest version of the application or its installer may have some bugs that are responsible for such issues. In such cases, you will only encounter the above error while trying to install one application but can successfully install other programs through MSI installers. You need to try installing a previous or different version of the app instead to resolve the issue.

«There is a problem with this Windows Installer package …» error messages when installing iTunes for Windows

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Last modified Dec 4, 2013 11:17 AM

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The “there is a problem with this Windows installer package” error message is a common issue people encounter when trying to install desktop software on Windows PCs. The message also says, “a program required for this install to complete could not be run.” Consequently, the installation process terminates.

Lots of users have reported the “problem with this Windows installer package” error occurs when trying to install iTunes. However, this issue can affect the installation of many other Windows programs. This is how you can fix the “problem with his Windows installer package” error.

1. Download the Affected Installer Package File Again

The setup file you’ve downloaded could be damaged in some way. So, try downloading a fresh setup file for the software you can’t install. Select to download the installer file to a different folder on your hard drive and then have another go at installing.

2. Set Admin Rights on Your User Account

Make sure you’re using an administrative user account. You can set admin rights for a user account with one of the methods in this guide to changing your user account type in Windows. Then sign out of your account and log back in.

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Also, select to run the setup file with admin rights. To do that, right-click the installer file for the software you can’t install and select Run as administrator.

3. Run the Program Install Troubleshooter

Microsoft’s Program Install and Uninstall troubleshooter can be a useful tool for fixing many installation errors. Although the troubleshooting tool isn’t available within Settings, you can still download it from Microsoft’s site.

These are the steps for running the Program Install and Uninstall troubleshooting utility:

1. Open this Microsoft webpage from which you can download the Program Install and Uninstall troubleshooter.
2. Click Download troubleshooter to save the MicrosoftProgram_Install_and_Uninstall.meta file.
3. Go to the folder in which your browser usually downloads and double-click MicrosoftProgram_Install_and_Uninstall.meta.diagcab.
   

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4. Then select the troubleshooter’s Next button.
5. Click Installing to view a list of programs.
   

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6. Select either the software you cannot install or Not listed and click Next.

4. Tweak the Registry

Users widely confirm that adding a new runas key to the registry can fix the “problem with this Windows installer package” error. So, that could be the solution you need for resolving this installation issue.

To apply this potential fix, tweak the registry like this:

1. Open the Registry Editor (see how to open the Registry Editor for steps).
2. Navigate to this key location in the Registry Editor:

           Computer\HKEY_CLASSES_ROOT\Msi.Package\shell
       

3. Right-click shell in Registry Editor’s sidebar and select New > Key.
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Type runas inside the key’s text box.

Select runas and double-click on its (Default) string.

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Input Install as &administrator inside the Value data box and select OK.

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Next, click the runas key with the right mouse button to select New and Key.

Enter command to be your new key’s title.

Select command to double-click on that key’s (Default) string.

Input msiexec /i «%1» within the Value data box and click OK.

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Close Registry Editor and click Power > Restart on the Windows Start menu.

5. Set Full Control for the Temp Folder

The “problem with this Windows installer package” can occur if you don’t have full control permission over the Temp folder. You can address such a potential cause by setting permissions for the Temp folder as follows:

1. Open File Explorer and head over to this folder:

           C:\Users\%username%\AppData\Local\
       

2. Then right-click the Temp directory to select Properties.
3. Select Security on the Temp Properties window.
   

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4. Press Edit to bring up a Permissions for Temp window.
5. Select Add to view a groups window.
6. Input everyone in the object names box.
7. Click the Check Names button.
   

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8. Select OK to exit the Users or Groups window.
9. Click the Full Control checkbox inside the Allow column.
   

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10. Select Apply to set new permission settings then OK out of all windows.

6. Repair the Apple Software Update App

This potential resolution is only related if the error occurs when installing iTunes. Users of iTunes confirm they were able to fix that error by repairing the Apple Software Update program. This is how you can repair Apple Software Update:

1. Open the Control Panel and click Uninstall a program in the category view.
2. Select Apple Software Update in the programs list.
3. Then click the Repair option for Apple Software Update.
   

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4. Try installing iTunes after repairing Apple Software Update.

7. Restart the Windows Installer Service

Windows Installer is a service for handling the installation of software with MSI packages. It’s a service you can try restarting to resolve the “problem with the Windows installer package” error. If it’s not running, you can fix this problem by starting it back up again.

You can restart Windows Installer like this:

1. To open Services, you will need to press Win + R to type in a services.msc Run command and press Enter.
2. Right-click the Windows Installer service and click Restart if it’s running, or select the Start option if the Windows Installer service is stopped.
   

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8. Re-Register the Windows Installer Service

If restarting the Windows Installer service has had no effect, try re-registering the service. Re-registering a service is somewhat similar to reinstalling it, as you can’t uninstall services through regular means.

This is how you can re-register Windows Installer with a couple of commands:

1. To search for Command Prompt, press Win + S and type in «CMD».
2. When the Command Prompt appears in the search, click Run as administrator on the right side of the search tool.
3. Type in (or copy and paste) this command and hit Enter:

           msiexec.exe /unregister
       

   

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4. Execute this command for re-registering Windows Installer:

           msiexec.exe /regserver
       

   

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5. Check the Windows Installer service is running and start it again if necessary, as covered in the earlier resolution.

9. Perform a Windows Clean Boot

Disabling all third-party software and services that start with Windows is called «clean booting». Clean booting might disable some startup items that were conflicting with the installation process. Security programs are the most likely software packages to cause installation issues.

You can disable startup services and apps via MSConfig and Task Manager, as instructed in our article about how to clean boot Windows. Restart your PC after setting up the clean boot. Then have another go at installing the affected software packages.

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If this resolution solves the issue, you can install the software you currently need and restore the standard boot configuration afterward. However, the error might reoccur in the future when you try to install more software. So, it’s better to try and identify what app or service was causing the issue and keep it disabled.

Install All the Windows Software Packages You Need Again

The potential resolutions covered in this guide will likely be enough to remedy the “problem with this Windows Installer” error on most PCs. It is a commonly reported Windows error many users have fixed by applying those potential solutions. Beyond those possible fixes, more drastic measures like resetting or reinstalling Windows might be required.