Ошибка пакетов windows installer

Все способы:

Способы устранения ошибки пакета Windows Installer
- Способ 1: перезапуск системы
- Способ 2: чистка реестра от Apple Software Update
- Способ 3: переустановка Apple Software Update
Вопросы и ответы: 11

Для того, чтобы иметь возможность работать с Apple-устройствами на компьютере, на самом компьютере должна быть обязательно установлена программа iTunes. Но что делать, если iTunes не удается установить из-за ошибки пакета Windows Installer? Данную проблему мы подробнее и разберем в статье.

Системный сбой, выдающий при установке iTunes ошибку пакета Windows Installer, наблюдается все чаще и связан он, как правило, с компонентом iTunes Apple Software Update. Ниже мы разберем основные способы устранения данной проблемы.

Способы устранения ошибки пакета Windows Installer

Способ 1: перезапуск системы

Прежде всего, столкнувшись со сбоем в работе системы, обязательно стоит выполнить перезагрузку компьютера. Нередко данный простой способ позволяет устранить проблему с установкой iTunes.

Способ 2: чистка реестра от Apple Software Update

Откройте меню «Панель управления», поставьте в верхней правой области окна режим «Мелкие значки», а затем пройдите к разделу «Программы и компоненты».

Ошибка пакета Windows Installer при установке iTunes

Если в списке установленных программ присутствует Apple Software Update, выполните удаление данного программного обеспечения.

Теперь нам потребуется запустить реестр. Для этого вызовите окно «Выполнить» сочетанием клавиш Win+R и в появившемся окне введите следующую команду:
regedit

На экране отобразится реестр Windows, в котором вам потребуется вызвать строку поиска сочетанием клавиш Ctrl+F, а следом найти через нее и удалить все значения, связанные с AppleSoftwareUpdate.

После завершения чистки закройте реестр, перезагрузите компьютер и возобновите попытку установки iTunes на компьютер.

Способ 3: переустановка Apple Software Update

Откройте меню «Панель управления», выставьте в верхней правой области режим «Мелкие значки», а затем пройдите к разделу «Программы и компоненты».

В списке инсталлированных программ найдите Apple Software Update, щелкните по данному ПО правой кнопкой мыши и в проявившемся окне выберите пункт «Восстановить».

После окончания процедуры восстановления, не покидая раздел «Программы и компоненты», щелкните по Apple Software Update еще раз правой кнопкой мыши, но на этот раз в отобразившемся контекстном меню пройдите к пункту «Удалить». Завершите процедуру деинсталляции Apple Software Update.

После того, как удаление будет завершено, нам необходимо сделать копию установщика iTunes (iTunesSetup.exe), а затем разархивировать полученную копию. Для разархивирования лучше всего будет воспользоваться программой-архиватором, например, WinRAR.
Скачать программу WinRAR
Щелкните по копии установщика iTunes правой кнопкой мыши и во всплывшем контекстном меню пройдите к пункту «Извлечь файлы».

В открывшемся окне укажите папку, куда будет разархивирован установщик.

Как только установщик будет разархивирован, откройте получившуюся папку, найдите в ней файл AppleSoftwareUpdate.msi. Запустите данный файл и выполните установку данного программного компонента на компьютер.

Выполните перезагрузку компьютера и возобновите попытку установки iTunes на компьютер.

Надеемся, с помощью наших рекомендаций ошибка Windows Installer при установке iTunes была успешно устранена.

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The installation or update method doesn’t run to completion

There are several methods that can be used to install, to uninstall, or to update a program. Additionally, the method or methods that are used may not have started or completed successfully. In this situation, try some other method to install, or to update the program.

The following are common methods that are used to install software:

Insert the CD or DVD media, and then let the installation auto-start.
Browse to the CD, DVD, removable media, or other location where the programs installation files are stored, and then double-click the Setup program. The setup file is typically one of the following:
- Autorun or Autorun.exe
- Setup or Setup.exe
- Install or Install.exe
Click Run when you download the program from a website.

The installation media is unreadable

Installation media such as CD and DVD media may be dirty or scratched and therefore be unreadable by the CD or DVD reader. To resolve this issue, follow these methods:

Method 1: Clean the CD or DVDTo do this, use a CD or DVD disc-cleaning kit. Or, use a soft, lint-free cotton cloth to gently wipe the silver side of the disc. Do not use paper cloth, as this can scratch the plastic or leave streaks. When you clean the disc, wipe from the center of the disc outward. Do not use a circular motion. If the problem continues to occur, clean the disc by using a damp cloth or a commercial CD or DVD disc-cleaning solution. Dry the disc thoroughly before you insert it into the drive.

Method 2: Copy the installation files to your computer or to other removable mediaWhen you do this, note the location, and then run the installer from that location. The installation file is typically named Autorun.exe or Setup.exe, but this may vary. If you’re not sure, check the Readme file in the folder for instructions about how to run the installation process. If an executable file (.exe) is available, we do not recommend that you run .msi files directly without specific instructions from the vendor.

Note If multiple CDs or DVDs are required, we recommend that you copy all the disks to the same folder, in reverse order (higher disk numbers first). Be prepared to approve the overwriting of existing files if you are prompted, and then install from that location.

Method 3: Obtain a fresh version of the installation packageIf you tried to install from a CD or DVD, do the following:

Check the software manufacturer’s website for a more recent version of the software package. Download and install the new version.
If you already have the latest version, download the program from the manufacturer’s website, and then run the installation.

Downloaded or copied installation files are corrupted

Method 1: Copy the installation files to your computerCopy the installation files to a local hard disk on your computer or to other removable media. Note the location, and then run the installation from that location. The installation file is typically named Autorun.exe or Setup.exe, but this may vary. If you’re not sure, check the Readme file in the folder for instructions about how to run the installation. If an executable file (.exe) is available, we do not recommend that you run .msi files directly without specific instructions from the vendor.

If you are installing a program from the Internet, redownload the file (select Save instead of Run in the download dialog box), save the file to a folder on a local hard disk on your computer or to other removable media. Then, run the installation from that location.
If your installation files are on a network (for example, a commercial or corporate environment), copy all the files to a folder on a local hard disk on your computer, and then run the installation from that location.

Method 2: Obtain a fresh version of the installation packageIf some time has elapsed between when you downloaded the package and when you tried to install it, do the following:

Check the software manufacturer’s website for a more recent version of the software package. Download and install the new version.
If you already have the latest version, download the program again, and then run the installation.

Programs that are currently running on your computer are interfering with the installation process

Disable programs that might be interfering with the installation process. To do this, follow these steps:

Click Start , type msconfig in the Search box, and then click msconfig.exe.

If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Selective startup, and then clear the Load startup items check box.
Click Services, click Hide all Microsoft services, and then click Disable all.
Click OK, and then click Restart.
Try running your software program installation.
When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
1. Click Start , type msconfig in the Search box, and then click msconfig.exe.
  
  If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
2. On the General tab, click Normal startup, click OK, and then click Restart.

For more information about how to use MSConfig, see How to troubleshoot a problem by performing a clean boot in Windows 8, Windows 7, or Windows Vista.

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The “there is a problem with this Windows installer package” error message is a common issue people encounter when trying to install desktop software on Windows PCs. The message also says, “a program required for this install to complete could not be run.” Consequently, the installation process terminates.

Lots of users have reported the “problem with this Windows installer package” error occurs when trying to install iTunes. However, this issue can affect the installation of many other Windows programs. This is how you can fix the “problem with his Windows installer package” error.

1. Download the Affected Installer Package File Again

The setup file you’ve downloaded could be damaged in some way. So, try downloading a fresh setup file for the software you can’t install. Select to download the installer file to a different folder on your hard drive and then have another go at installing.

2. Set Admin Rights on Your User Account

Make sure you’re using an administrative user account. You can set admin rights for a user account with one of the methods in this guide to changing your user account type in Windows. Then sign out of your account and log back in.

Also, select to run the setup file with admin rights. To do that, right-click the installer file for the software you can’t install and select Run as administrator.

3. Run the Program Install Troubleshooter

Microsoft’s Program Install and Uninstall troubleshooter can be a useful tool for fixing many installation errors. Although the troubleshooting tool isn’t available within Settings, you can still download it from Microsoft’s site.

These are the steps for running the Program Install and Uninstall troubleshooting utility:

Open this Microsoft webpage from which you can download the Program Install and Uninstall troubleshooter.
Click Download troubleshooter to save the MicrosoftProgram_Install_and_Uninstall.meta file.
Go to the folder in which your browser usually downloads and double-click MicrosoftProgram_Install_and_Uninstall.meta.diagcab.

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Then select the troubleshooter’s Next button.
Click Installing to view a list of programs.

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Select either the software you cannot install or Not listed and click Next.

4. Tweak the Registry

Users widely confirm that adding a new runas key to the registry can fix the “problem with this Windows installer package” error. So, that could be the solution you need for resolving this installation issue.

To apply this potential fix, tweak the registry like this:

Open the Registry Editor (see how to open the Registry Editor for steps).

Navigate to this key location in the Registry Editor:

        Computer\HKEY_CLASSES_ROOT\Msi.Package\shell

Right-click shell in Registry Editor’s sidebar and select New > Key.

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Type runas inside the key’s text box.

Select runas and double-click on its (Default) string.

Input Install as &administrator inside the Value data box and select OK.

The Edit String window for the runas key

Next, click the runas key with the right mouse button to select New and Key.

Enter command to be your new key’s title.

Select command to double-click on that key’s (Default) string.

Input msiexec /i «%1» within the Value data box and click OK.

The Edit String window for the command key

Close Registry Editor and click Power > Restart on the Windows Start menu.

5. Set Full Control for the Temp Folder

The “problem with this Windows installer package” can occur if you don’t have full control permission over the Temp folder. You can address such a potential cause by setting permissions for the Temp folder as follows:

Open File Explorer and head over to this folder:

        C:\Users\%username%\AppData\Local\

Then right-click the Temp directory to select Properties.
Select Security on the Temp Properties window.

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Press Edit to bring up a Permissions for Temp window.
Select Add to view a groups window.
Input everyone in the object names box.
Click the Check Names button.

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Select OK to exit the Users or Groups window.
Click the Full Control checkbox inside the Allow column.

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Select Apply to set new permission settings then OK out of all windows.

6. Repair the Apple Software Update App

This potential resolution is only related if the error occurs when installing iTunes. Users of iTunes confirm they were able to fix that error by repairing the Apple Software Update program. This is how you can repair Apple Software Update:

Open the Control Panel and click Uninstall a program in the category view.
Select Apple Software Update in the programs list.
Then click the Repair option for Apple Software Update.

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Try installing iTunes after repairing Apple Software Update.

7. Restart the Windows Installer Service

Windows Installer is a service for handling the installation of software with MSI packages. It’s a service you can try restarting to resolve the “problem with the Windows installer package” error. If it’s not running, you can fix this problem by starting it back up again.

You can restart Windows Installer like this:

To open Services, you will need to press Win + R to type in a services.msc Run command and press Enter.
Right-click the Windows Installer service and click Restart if it’s running, or select the Start option if the Windows Installer service is stopped.

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8. Re-Register the Windows Installer Service

If restarting the Windows Installer service has had no effect, try re-registering the service. Re-registering a service is somewhat similar to reinstalling it, as you can’t uninstall services through regular means.

This is how you can re-register Windows Installer with a couple of commands:

To search for Command Prompt, press Win + S and type in «CMD».
When the Command Prompt appears in the search, click Run as administrator on the right side of the search tool.
Type in (or copy and paste) this command and hit Enter:
```
        msiexec.exe /unregister
    
```
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Execute this command for re-registering Windows Installer:
```
        msiexec.exe /regserver
    
```
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Check the Windows Installer service is running and start it again if necessary, as covered in the earlier resolution.

9. Perform a Windows Clean Boot

Disabling all third-party software and services that start with Windows is called «clean booting». Clean booting might disable some startup items that were conflicting with the installation process. Security programs are the most likely software packages to cause installation issues.

You can disable startup services and apps via MSConfig and Task Manager, as instructed in our article about how to clean boot Windows. Restart your PC after setting up the clean boot. Then have another go at installing the affected software packages.

If this resolution solves the issue, you can install the software you currently need and restore the standard boot configuration afterward. However, the error might reoccur in the future when you try to install more software. So, it’s better to try and identify what app or service was causing the issue and keep it disabled.

Install All the Windows Software Packages You Need Again

The potential resolutions covered in this guide will likely be enough to remedy the “problem with this Windows Installer” error on most PCs. It is a commonly reported Windows error many users have fixed by applying those potential solutions. Beyond those possible fixes, more drastic measures like resetting or reinstalling Windows might be required.

Источник

Rick Akura

In this article, you will learn how to fix the “There is a problem with this Windows installer package” error on Windows 10. Let’s get started.

Most of the time, Windows applications install smoothly onto your device. This is why many users panic when seeing the “There is a problem with this Windows installer package” error during the installation process of popular apps such as iTunes, Unreal Engine, and even Adobe Acrobat Reader.

There’s nothing to worry about — in this guide, you will learn how to fix this error even if you’re not tech-savvy.

there is a problem with windows installer package

Causes of the “There is a problem with this Windows installer package” error

Even though there’s no single sure cause of this error, most users have reported the following as the leading cause of installer package error:

You have an outdated or damaged installer file. You might be trying to install an application with an old or corrupted installer file. This doesn’t allow the app to install properly, causing the error.
You downloaded the wrong package. Some systems are 32-bit, while others are 64-bit. You need to make sure to download the right bit version of the installer package in order to match your system’s bit version.
Your computer doesn’t meet the minimum requirements. Some applications may return the “There is a problem with this Windows installer package” error if your computer doesn’t meet the minimum system requirements to run the app.
Your Windows is not updated. Many issues can arise from an outdated system. Some users reported that updating Windows fixed this error.
You don’t have full access to the installation folder. Permissions are very important when operating a PC. It’s possible that you chose an installation directory that you don’t have full access to, meaning that the installer can’t create necessary files to finish the install process.

Fixed “There is a problem with this Windows installer package”

After identifying the possible causes, you can begin troubleshooting. There are various methods you can try.

Method 1: Make sure you have administrative permissions

If you lack the appropriate permissions to install applications, you can easily run into the error of this article. If you’re using a public or work computer, this is normal — you’re most likely not an administrator. Make sure to contact the administrator and ask them for help.

However, if this issue occurs on your personal device, here’s what you can do to give yourself administrator permissions.

Click on the Windows icon in your taskbar and select Settings.
Click on Accounts.
Choose Family & other users from the menu on the left.
Select your account, then click on Change account type.

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Choose the Administrator option from the drop-down menu and click OK.

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Locate the installer file then right-click on it and choose Run as administrator.

Method 2: Use the Program Install and Uninstall troubleshooter

Microsoft has a free to download troubleshooter that aims to help with installation issues. Here’s how you can get it.

Navigate to this Microsoft website and click on the Download button.
Launch the file you just downloaded.
Click Next, then choose Installing.
Select the application you want to install or choose Not listed and browse your computer manually to locate the installer file.
Wait for the troubleshooter to identify issues and help you install the application.

Please note that the Program Install and Uninstall troubleshooter isn’t perfect and might not be able to identify an issue. In this case, we recommend you attempt our other methods listed on this page to get rid of the error.

Method 3: Repair the software

There’s a possibility that the application you’re trying to update can’t install because it’s corrupted. When this happens, simply repair the app using these steps.

Click on the Windows icon in your taskbar and select Settings.
Click on Apps and wait for your system to load your installed applications.
Select the problematic application and click on Modify.

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Choose the Repair option and follow the on-screen instructions to repair the application.

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Try installing now to see if the error still appears.

Method 4: Re-register Windows Installer

The Windows Installer is a key component for installing applications on your device. While you can’t simply repair or uninstall it like other apps, you can use the command prompt to re-register it and possibly fix related issues.

Press the Windows + R keys on your computer at the same time to open Run.
Type in “cmd” and hit the Ctrl + Shift + Enter keys at the same time. This will launch the Command Prompt with Administrator permissions.

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Input the following commands, pressing Enter after each line:

msiexec.exe /unregister
msiexec.exe /regserver

Close the Command Prompt and check if the installer runs properly.

Method 5: Restart the Windows Installer service

If re-registering Windows Installer didn’t work, try restarting the service. This will give your computer a chance to properly restart the service. To do that, follow the next steps.

Press the Windows + R keys on your computer at the same time to open Run.
Type in “services.msc” and click on the OK button. This is going to launch Services, which should display every available service on your computer.

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Locate the Windows Installer service, then right-click on it and choose Stop.
Wait a minute, then right-click Windows Installer and choose Start.
Restart your computer and attempt the installation again.

Hopefully, one of our methods was able to get rid of the “There is a problem with this Windows installer package” issue on your computer. Enjoy installing your apps smoothly.

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Sometimes, you can encounter the “There is a problem with this Windows Installer package” error while trying to install an application through an MSI installer. This error occurs if your system can’t run a script, program, or DLL file necessary for such operations. You will also encounter corresponding error messages in each case:

Error 1720: There is a problem with this Windows Installer package. A script required for this install to complete could not be run.
Error 1721: There is a problem with this Windows Installer package. A program required for this install to complete could not be run.
Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.
Error 1723: There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.

Even if they are different errors, you need similar solutions to resolve all of them. First, make sure to log in with an admin account and run the program as an administrator. Some installers require admin privileges to run properly. Also, make sure that there is enough space to install the application.

Re-register Windows Installer

Windows uses the MSIExec engine to run the MSI installer. If the registration of this engine becomes corrupt, you can’t run such installers. To resolve this issue, you need to unregister and then re-register the engine.

Open Run.
Type cmd and press Ctrl + Shift + Enter to open the Elevated Command Prompt.
Enter the following commands:
- MSIExec /unregister
- MSIExec /regserver
  
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Restart Windows Installer Service

You will also get this error if the Windows Installer service is not running properly or another instance of the installer engine is already running. We recommend checking for both issues at the same time.

Open Run by pressing Win + R.
Type msconfig and press Enter to launch the System Configuration.
Go to the Services tab and search for Windows Installer.
Make sure the box next to it is checked and press OK.

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Now, press Ctrl + Shift + Esc to open the Task Manager.
Go to the Details tab.
Look for msiexec.exe. If it’s there, select it and click End Task.

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Then, open Run again.
Type services.msc and press Enter to open Window Services.
Look for Windows Installer and check its Startup Type.

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If it shows Disabled, double-click on it and set the Startup type drop-down list to Manual.
Click on Start if the Service status indicates Stopped. Otherwise, click Stop and then Start to restart the service.

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Restart your computer and check if the issue persists.

Re-register Some DLL Files

Like with the MSIExec engine, your system uses many DLL files while running the MSI installers. You can similarly re-register them to resolve any potential registration issues.

Open the Elevated Command Prompt.
Enter the following commands:
- regsvr32 Actxprxy.dll
- regsvr32 Browseui.dll
- regsvr32 Mshtml.dll
- regsvr32 ole32.dll
- regsvr32 Oleaut32.dll
- regsvr32 Scrrun.dll
- regsvr32 Shdocvw.dll
- regsvr32 Shell32.dll
- regsvr32 urlmon.dll
  
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Don’t worry if you get a “The module was loaded but the entry point DllRegisterServer was not found” error, simply move on to the next command.

Troubleshoot Compatibility

If the error has the code 1721, it might be because the installer is for a previous version of Windows and therefore is not compatible with your current system. In such cases, you need to troubleshoot for program compatibility.

Right-click on the installer and select Troubleshoot Compatibility or Show more options > Troubleshoot Compatibility.

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Select Try Recommended Settings.
Then, click on Test the program.

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If the error doesn’t occur this time, go back to the Troubleshooter and select Next > Yes, save these settings for this program.

Install Necessary Windows Features and Updates

The installation of several programs on your system requires certain supporting software components and features. We recommend installing all such programs to prevent suffering from different installation errors. Even if you already have these components, they might have become corrupt, so it’s worth reinstalling them.

All available Microsoft Visual C++ Runtime Packages
Windows Management Framework
Latest .NET Framework

You should also make sure to have the latest version of your Operating System. The newer applications require the most updated OS versions to be able to provide better features.

Open Run.
Type ms-settings:windowsupdate and press Enter to open Windows Update Settings.
Click on Check for Updates to scan for and download available updates or Install now if your computer has already downloaded them.

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Re-download the Installer

It is also possible that the installer you downloaded or transferred is not complete. You can check for such issues by checking its properties.

Select the installer and press Alt + Enter to open its Properties and compare the Size and Size on the disk from the General tab. If the Size on disk is much lower than the Size, the file is not complete.

In such cases, you need to download it again. Also, we recommend you ensure that the installer you download matches the system architecture of your computer while doing so.

Take Ownership of the Temp Folder

Many programs including installers make use of the Temp folder inside AppData to store temporary files. By default, each user accounts have the ownership and permissions of the Temp folder for that account. However, if this setting gets changed somehow, you will encounter many issues, including the above.

In such a scenario, you should see the error code 1723 in the error message, so it’s easier to recognize. You need to take ownership and provide permissions to this folder to resolve the issue.

Open the Elevated Command Prompt.
Enter the following commands:
- takeown /F %Temp%
- icacls %Temp% /Grant %userdomain%\%username%:F
  
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Uninstall Application Before Reinstalling

Sometimes the previous software of an application can also interfere with the new installation. In such cases, you need to uninstall the previous application first.

Open Run.
Type appwiz.cpl and press Enter to open Programs and Features.
Look for and select your application.
Click on Uninstall or Uninstall/Change > Uninstall.

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Confirm with Yes and follow the on-screen instructions.

Then, update/reinstall the app again by launching a complete installer. If you can’t uninstall the applications, there may be some app-specific reasons causing such errors. You need to check official websites for what to do in such scenarios.

Remove Pending Installations Using Registry Editor

You will also get this error if you try running an installer when another one is already running on your system. Windows will usually warn you if something like this happens, but it can’t do so if the previous instance of installers is stuck. In such a case, you need to remove all pending installations first.

Open Run.
Type regedit and press Enter to open the Registry Editor.
Navigate to Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer

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If the InProgress key is present, delete all the entries inside it.
Then go to Computer HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager
If PendingFileRenameOperations is there, delete all of its entries as well.

Install a Different Version of Application

Sometimes, the latest version of the application or its installer may have some bugs that are responsible for such issues. In such cases, you will only encounter the above error while trying to install one application but can successfully install other programs through MSI installers. You need to try installing a previous or different version of the app instead to resolve the issue.

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