Не запускается виртуальная машина vmware workstation на windows 10

  • VMware Workstation and Device/Credential Guard are not compatible

В статье мы расскажем, почему не запускается виртуальная машина VMware WorkStation после обновления Windows, и дадим инструкцию по исправлению этой проблемы.

VMware Workstation and Device/Credential Guard are not compatible

Эта ошибка может возникнуть при запуске виртуальной машины VMware Workstation версии 12.5 и выше в Windows 10 версии 1909 и ниже. Причина ошибки в том, что Hyper-V несовместим с Workstation Pro и Workstation Player. Есть 2 способа решения этой проблемы:

  • обновление Workstation до версии 15.5.6 или выше,
  • отключение Hyper-V в Windows. 

Мы советуем обновить Workstation, так как этот способ проще.

Как обновить Workstation Player и Workstation Pro

  1. Запустите VMware Workstation.
  2. Интерфейс версий Player и Pro отличается, поэтому:
    — для обновления Pro-версии откройте меню Help и нажмите Software Updates:

    Обновление VMware Workstation Pro

    — для обновления версии Player нажмите Player. Затем в выпадающем меню наведите курсор мыши на Help и нажмите Software Updates:

    Обновление VMware Workstation Player

  3. Обновите программу.

Готово, вы обновили Workstation. Чтобы проверить, возникает ли в VMware workstation ошибка, запустите виртуальную машину.

Как отключить Hyper-V в Windows

  1. Нажмите Win + R, введите gpedit.msc и нажмите OK:
    Запуск gpedit.msc

  2. В левом меню перейдите в Административные шаблоныСистемаDevice Guard:
    Редактор локальной групповой политики в Windows

  3. Дважды кликните на «Включить средство обеспечения безопасности на основе виртуализации»:
    Параметры средства обеспечения безопасности на основе виртуализации

  4. Выберите «Отключено» и нажмите OK:
    Отключение средства безопасности на основе виртуализации

  5. При помощи встроенного в операционную систему поиска найдите и запустите утилиту «Включение или отключение компонентов Windows».
  6. В списке уберите галочку напротив компонента Hyper-V и нажмите OK:
    Отключение компонента Hyper-V

  7. При помощи встроенного в операционную систему поиска найдите командную строку и запустите её от имени администратора:
    Запуск командной строки от имени администратора

  8. Выполните следующие команды по очереди:
    bcdedit /create {0cb3b571-2f2e-4343-a879-d86a476d7215} /d "DebugTool" /application osloader
    bcdedit /set {0cb3b571-2f2e-4343-a879-d86a476d7215} path "\EFI\Microsoft\Boot\SecConfig.efi"
    bcdedit /set {bootmgr} bootsequence {0cb3b571-2f2e-4343-a879-d86a476d7215}
    bcdedit /set {0cb3b571-2f2e-4343-a879-d86a476d7215} loadoptions DISABLE-LSA-ISO,DISABLE-VBS
    bcdedit /set hypervisorlaunchtype off
  9. Перезагрузите компьютер и проверьте, возникает ли в VMware ошибка при запуске виртуальной машины.

Готово, вы решили проблему “VMware Workstation and Device”.

Table of contents

  • How to Remove the “VMware Workstation Pro can’t run on Windows” Pop-Up Message
    • Fix 1: Rename the VMware.exe Executable
    • Fix 2: Uninstall Windows Updates
    • Fix 3: Download Windows ADK
    • Fix 4: Uninstall VMware Workstation Pro
    • Method 1: Using VMware Workstation Pro Software Installer
    • Method 2: Using Command Prompt
    • Method 3: Using a Third-Party App
  • Keep Your Drivers Up to Date

If you’re looking for solutions on how to fix the ‘VMware Workstation Pro can’t run on Windows’ issue, you’ve come to the right page.

VMware Workstation Pro is a hosted hypervisor that enables users to set up virtual machines (VMs) on their x64 versions of Windows and Linux operating systems. In essence, the software allows you to run multiple operating systems on a single PC. Workstation is especially useful for IT developers, businesses, and professionals who build, test, or demo software for any device, cloud, or platform.

However, it has not been a smooth ride for enterprises using VMware Workstation Pro since the introduction of Windows 10 version 1903. According to users, updating or upgrading from earlier versions of Windows to Windows 10 version 1903 triggered compatibility issues with this software. The problems started to crop up, accompanied by a pop-up message from Compatibility Assistant that says:

VMware Workstation Pro can’t run on Windows 10. Check for an updated version of this app that runs on Windows.

Judging from the posts on VMware forums, several cumulative updates lead to this problem. These are:

  • October 8, 2019—KB4517389 (OS Build 18362.418)
  • October 3, 2019—KB4524147 (OS Build 18362.388)
  • September 26, 2019—KB4517211 (OS Build 18362.387)

According to a statement by the VMware developers, once you installed one of these updates, the VMware Workstation Pro software stopped working. The updates affected all versions of VMware Workstation Pro before version 15.1, leading to many frustrations in the Windows community.

Fortunately, there are various workarounds you could try to implement to resolve this issue.

How to Remove the “VMware Workstation Pro can’t run on Windows” Pop-Up Message

Fix 1: Rename the VMware.exe Executable

One of the easiest solutions to bypass the block is to rename the VMware executable file. Several users on the linked VMware forums reported that this workaround worked, and you could try it to check if it works on your end.

Here are the steps:

  1. Browse to the location of the VMware Workstation Pro installation. By default, this should be in C:\Program Files (x86)\VMware\VMware Workstation\.
  2. Find the vmware.exe executable file, and rename it to something like vmwarea.exe.
  3. Reboot the device for the changes to take effect.

This workaround should get rid of the ‘VMware Workstation Pro can’t run on Windows’ error. If this fix doesn’t help, try the next one below.

Fix 2: Uninstall Windows Updates

We mentioned earlier that various cumulative updates blocked the VMware Workstation Pro program from working. Some users reported that uninstalling these updates resolved the problem, and VMware Workstation Pro worked again.

To uninstall these updates, follow the steps below:

  1. Press the Windows Key + S, type in “updates” (without quotes), and select Windows Update Settings from the list of results.
  2. Navigate to the View Update History link in the right-hand pane, and open it.
  3. There, you’ll see a list of recent updates, including the cumulative updates and others. Since our focus is to uninstall a few updates, you’ll want to click on the Uninstall Updates link at the top of the page.
  4. On the Installed Updates screen in Control Panel, you’ll see a list of the cumulative updates that were installed since the feature update.
  5. Look for the following cumulative updates. Click on each one of the updates and select Uninstall. You can also right-click the updates, one after the other, and select Uninstall:
  • October 8, 2019—KB4517389 (OS Build 18362.418)
  • October 3, 2019—KB4524147 (OS Build 18362.388)
  • September 26, 2019—KB4517211 (OS Build 18362.387)
  1. Once you finish uninstalling the updates, you’ll be prompted to restart your Windows machine. Click the Restart Now button to proceed.

Note that the updates will still auto-install after a while. To avoid this, you will want to defer future updates. To do so:

  1. Go to your Windows 10 Settings app by pressing the Win + I keyboard shortcuts at the same time.
  2. Head to Update & Security > Windows Update, and open the Advanced Options link.
  3. Scroll down to the Pause Updates section and click on the Pause Until drop-down list, where you’ll need to specify a date. Note that updates can temporarily be paused for up to 35 days. After that, the latest updates will have to be installed before they can be paused again.

However, here’s the thing. To be able to use your Windows 10 computer flawlessly, you need to keep your updates on track. Therefore, this solution only offers a temporary fix.

Fix 3: Download Windows ADK

Several users reported that they resolved the “VMware Workstation Pro can’t run on Windows” issue using Windows ADK (Assessment and Deployment Kit). Here’s the complete guide:

  1. Go to the Download and install the Windows ADK page on Microsoft’s official website.
  2. Find the correct version for your Windows 10 version and download it.
  3. Once the download is complete, locate the adksetup.exe file in your downloads folder, and launch.
  4. Select the option that says, “Install the Windows Assessment and Deployment Kit- Windows 10 to this computer.”
  5. Click on Next and select Accept to accept the license agreement.
  6. Be sure to select the Application Compatibility Tools option, which includes the Compatibility Administrator and Standard User Analyzer (SUA) options.
  7. Click on Install to proceed.
  8. Wait patiently for the installation process to complete successfully, and then click Close.
  9. Next, press the Windows Key + S combination and type “Compatibility” (without quotes) in the search box.
  10. Select Compatibility Administrator.
  11. On the next window, you’ll be able to access the system database that includes applications, compatibility fixes, and compatibility modes.
  12. Open the Applications setting under System Database, locate and select VMware Workstation Pro.
  13. In the right pane, you’ll see the vmware.exe entry. Right-click on it and select Disable Entry.
  14. Exit the window.

The VMware Workstation Pro program should now work without any issues on your Windows 10 version 1903.

Fix 4: Uninstall VMware Workstation Pro

According to VMware Workstation Pro developers, customers running Workstation 15.0 can resolve the issue by upgrading to the latest Workstation 15.5 free upgrade. For users running older versions of Workstation, they first need to uninstall the software and retry the upgrade process.

But there’s a catch. Uninstalling Workstation Pro using the standard method in Control Panel doesn’t seem to work as expected. Some users reported that the “Uninstall” button was grayed out. Others complained that even after uninstalling the software, the pop-up message reappeared.

This happens because some residual files are left behind after uninstalling the software. However, there’s no reason to panic. Below we explore a few workarounds to completely uninstall the VMware Workstation Pro application.

Method 1: Using VMware Workstation Pro Software Installer

Most programs come with their own uninstaller that helps you to remove them from your PC if you no longer find them useful. If you do not have a copy of the Workstation installer, head on to the official VMware website and download it. Once you have the file, follow the guide below:

  1. Log into the Windows host system with elevated rights or as a member of the local Administrators group. If you log into the domain, the domain account must be a local administrator.
  2. Double-click on the VMware-workstation-(1234).exe file, where 1234 is the version and model number, and click Next.
  3. Select the Remove option. If you’d like to save your product license and configuration details, check the appropriate boxes.
  4. Click the Next button to commence the uninstallation of the Workstation Pro software.

Method 2: Using Command Prompt

This workaround applies to users running Workstation 5.x and later versions.

  1. Run an elevated command prompt. To do so, press the Win + S shortcut keys, type in “CMD” (no quotes) in the search box, and choose the Run as Administrator option in the right pane.
  2. Once the Command Prompt window opens, execute the following command: VMware-workstation-5.0.0-13124.exe /c. This will automatically remove the MSI registration information for the Workstation application from your Windows 10 machine.

Method 3: Using a Third-Party App

If you find the above methods cumbersome, we suggest utilizing a reliable third-party app like Auslogics BoostSpeed. The program comes with an array of features designed to boost your PC’s performance. One of these features enables you to force-uninstall applications that cannot be removed using the regular way.

All you have to do is install Auslogics BoostSpeed and go to the Clean Up tab. Click on the “Force-uninstall applications” link to open the Uninstall Manager tab, which will list all of the installed programs on your computer. Look for the problematic program from the list, select it, and click on the Uninstall option.

BoostSpeed also comes with the Optimize function, which enables you to monitor and enhance your computer’s speed and performance in real-time. There are various other tools that you can enable to boost the overall performance of your PC. It optimizes Windows tasks, your processor, and memory. Moreover, it has a desktop protection feature and a defragger that will make your drives work faster. All these functions prevent system freezes and slowdowns.

We hope you find these solutions to fix the ‘VMware Workstation pro can’t run on Windows 10’ problem helpful.

Keep Your Drivers Up to Date

Another way to ensure that your PC runs without glitches is to keep the device drivers always updated. Device drivers enable hardware components in your computer to communicate with the software. If any of the drivers is missing, outdated, or corrupted, your hardware like the printer, camera, and software like games might start acting up.

To fix driver-related issues, you can opt to manually update the device drivers by visiting the manufacturers’ websites of individual drivers. You need to find the correct driver versions and install them one by one. However, this process is easier said than done since you first need to find out the driver model and version compatible with your operating system. Installing the wrong drivers will lead to more PC issues.

The easiest and most reliablem method is to use a driver updating software like Auslogics Driver Updater. This program automatically scans your system to determine the operating system that you’re using. It then checks for outdated, missing, or corrupted drivers and installs the latest official versions directly from the manufacturers’ websites.

Driver Updater is fast, safe, and secure. It even comes with a backup option that enables you to restore the drivers if you run into glitches with the newer versions. Plus, you can enable automatic maintenance to ensure your PC always runs on the latest driver versions.

Месяц не пользовался VMware на своём компьютере. За это время моя Windows 10 обновлялась и судя по всему с одним из обновлений прилетела какая-то фигня, которая внесла определённые настройки в систему и VMware перестала запускать гостевые машины выдавая ошибку «VMware Workstation and Device/Credential Guard are not compatible. VMware Workstation can be run after disabling Device/Credential Guard»

Очередной привет от Microsoft.

На официальном сайте VMware есть решение этой проблемы. но оно на английском языке и немного запутанное, поэтому потренировавшись на своём компьютере и получив положительный результат (всё заработало) решил записать решение в свой блог, так как в будущем оно мне может снова пригодиться, ведь VMware я использую постоянно для различных целей.

Уверен, что данную статью читают грамотные ребята. Однако напомню, что, следуя советам, полученным из статьи, надо помнить, что выполнение описанных в статье операций может привести к неожиданным для вас последствиям. В связи с этим настоятельно рекомендую предварительно создать точку восстановления системы.

Перейти в «Панель управления => Программы и компоненты => Включение или отключение компонентов Windows» и отключаем Hyper-V и нажимаем «ОК»:

Компьютер предложит перезагрузиться => перезагружаемся.

Также можно запустить командную строку от имени администратора:

В командной строке выполнить команду.

bcdedit /set hypervisorlaunchtype off

Нажимаем «Ввод/Enter». Перезагружаем компьютер. Если проблема не исправлена, то дополнительно открыть командную строку «WIN + R» и ввести команду «gpedit.msc», нажать «ОК». В открывшемся окне перейти в раздел «Политика Локальный компьютер => Конфигурация компьютера => Административные шаблоны => Система => Device Guard».

Здесь дважды кликаем по пункту «Включить средство обеспечения безопасности на основе виртуализации»:

В открывшемся окне выбираем пункт «Отключено» и нажимаем «ОК»:

Теперь запускаем гостевую операционную систему в VMware и наслаждаемся работой.

Читатель «Дмитрий» от 04.01.2018

Достаточно отключить на время работы VMWare Hyper-V в компонентах.

Читатель «Аноним» от 06.12.2018
Кому не помог этот способ — отключите изоляцию ядра в центре безопасности защитника windows

Читатель «ZZ» от 24.04.2019
Достаточно было выполнить следующую команду: bcdedit /set hypervisorlaunchtype off

Читатель «Аноним» от 09.01.2020
Для перехода назад на Hyper-V, к примеру для Docker, необходимо выполнить следующую команду: bcdedit /set hypervisorlaunchtype auto

Download Windows Speedup Tool to fix errors and make PC run faster

Some PC users might encounter a VMware Workstation Pro error message when upgrading from Windows 7/8.1 to Windows 11/10 newer versions. This post is intended to help affected users resolve this issue. We will provide an adequate solution you can try to resolve this issue successfully.

Uninstall this app now because it isn’t compatible with Windows

VMware Workstation Pro can't run on Windows 10

If you’re faced with this issue, you can simply uninstall VMware Workstation Pro and then retry the upgrade process. But uninstalling the software via the Programs and Features applet in Control Panel on Windows won’t cut it; as some users reported that either the button to uninstall is greyed out or that even after they were able to uninstall the software, they still had the issue. This is so because there are still residual files from the software that are left over on the Windows PC. So, we will walk you through the invasive method on how you can completely remove VMware Workstation Pro and all its dependencies.

  1. Uninstall VMware Workstation Pro using the software installer
  2. Uninstall VMware Workstation Pro using third-party Uninstaller software
  3. Uninstall VMware Workstation Pro via Command Prompt

Let’s see the description of both methods.

1] Uninstall VMware Workstation Pro using the software installer

If you do not have a copy of the installer, you can download from the VMware website or any other site hosting the installer file.

Do the following:

  • Log in to the Windows host system as the Administrator user or as a user who is a member of the local Administrators group.

If you log in to the domain, the domain account must also be a local administrator.

  • Double-click the VMware-workstation-abcd-abcdabc.exe file, where abcd-abcdabc is the version and build numbers.
  • Click Next on the Welcome screen and then click Remove.

Select the appropriate checkboxes to save product license and Workstation Pro configuration information.

  • Click Next to begin uninstalling VMware Workstation Pro.

2] Uninstall VMware Workstation Pro using third-party Uninstaller software

While Windows comes with an “Add or remove programs’ option, all too often, you’ll be presented with a message telling you that some components couldn’t be removed or the uninstall has failed. Additionally, it will often leave existing files, folders, and shortcuts in place meaning you have to delete these manually. It doesn’t also properly updated the registry, either. Third-party software uninstallers can do a more thorough job.

3] Uninstall VMware Workstation Pro via Command Prompt

If you are uninstalling Workstation 5.x or later versions, use the Workstation uninstaller. Then, download the appropriate installer to your PC’s hard drive.

Do the following:

  • Press Windows key + R to invoke the Run dialog.
  • In the Run dialog box, type cmd and then press CTRL + SHIFT + ENTER to open Command Prompt in admin/elevated mode.
  • In the command prompt window, type the command below and hit Enter.
VMware-workstation-5.0.0-13124.exe /c

This command with the /c switch will automatically remove the MSI registration information for VMware Workstation from your Windows 10 PC.

If you are using Workstation 12.x, 11.x, 10.x, 9.x, 8.x, or 7.x, run the installer program with the /clean switch in elevated CMD prompt. Your command should look something like this:

VMware-workstation-full-7.1.2-301548.exe /clean

That’s it! Once you have completely uninstalled VMware Workstation, you can proceed with the Windows Upgrade – the process should be complete without any errors.

Now read: VMware Workstation cannot enter Unity mode.

Obinna has completed B.Tech in Information & Communication Technology. He has worked as a System Support Engineer, primarily on User Endpoint Administration, as well as a Technical Analyst, primarily on Server/System Administration. He also has experience as a Network and Communications Officer. He has been a Windows Insider MVP (2020) and currently owns and runs a Computer Clinic.

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