Magic mouse not scrolling on windows 10 even after installing drivers
I’ve followed these steps from a previous post but still can’t get the mouse to scroll. Any ideas?
After pairing the Magic Mouse follow these steps:
1. Update Windows 10 to latest (just in case).
2. Download Apple Boot Camp Drivers (Download Boot Camp Support Software 5.1.5769). Thats the latest I could find.
3. Execute \bootcamp5.1.5769\BootCamp\Drivers\Apple\AppleWirelessMouse64.exe and done!
Posted on Jul 11, 2023 7:45 AM
Posted on Jul 12, 2023 9:47 AM
Hi agjawergjera,
We’d love to see if we can help resolve this for you. The issue may be something simple such as a setting, so let’s go over a few things you can check that may resolve the issue.
- Let’s disable and then enable Bluetooth again.
- Let’s check that the option is selected in System Preferences > Accessibility > Pointer Control > Mouse & Trackpad options. If it is, try deselecting and reselecting it again.
Please let us know if that doesn’t resolve the issue and we’ll be happy to look into it further for you.
Cheers!
In this guide, we will show you various methods to fix the issue of scroll not working in the Apple Magic Mouse on your Windows 10/11 PC. Keeping the aesthetics aside, one major reason why the wireless mouse from the Cupertino giant is so popular among the masses is the plethora of nifty gestures that it beholds.
From swiping left and right for switching pages and apps, to double tapping to zoom in/out, or moving your fingers up and down for scroll, its usage experience is literally unparalleled. Owing to this, it’s no hidden secret why many Windows users are also inclined towards this mouse.
But while they are able to successfully pair their Apple Magic Mouse with their Windows 10/11PC, they are unable to use the scrolling gesture. If you are also in the same boat, then this guide shall help you out. Follow along for the fixes.
Table of Contents
It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. So with that in mind, let’s get started.
FIX 1: Install AppleWirelessMouse64
AppleWirelessMouse64 is the Windows driver software from Apple for your Magic Mouse. This is the first prerequisite that your PC should have before you could use the mouse or any of these gestures. So if you haven’t installed it yet, then do so right away.
- To begin with, download the official Boot Camp Support Software from Apple.
- Once downloaded, extract it to any convenient location on your PC.
- Then go to the extracted folder > BootCamp > Drivers > Apple.
- Now double-click on the applewirelessmouse64.exe file to launch the setup.
- Then proceed with the on-screen instructions to complete the setup.
- Once done, check if it fixes the scroll not working in the Apple Magic Mouse in Windows 10/11.
FIX 2: Install Magic Utilities
Many users were able to resolve this issue after trying out the Magic Utilities third-party app. Do note that it only comes with a 28-day free trial version after which you’ll have to shell out some bucks. So with that in mind, let’s get started.
- To begin with, download the Magic Utilities app on your PC.
- Then launch it, check Magic Mouse Utilities, and click Next.
- The installation will now begin. Once done, hit Finish.
- Magic Utilities will now launch, check Scrolling to enable it.
- Then tweak the rest of the scrolling settings as per your requirement.
- Check if it fixes the scroll not working in the Apple Magic Mouse in Windows 10/11.
FIX 3: Re-Pair Magic Mouse
Your next course of action should be to unpair your mouse from your PC and then re-pair it. This will refresh the underlying Bluetooth settings of your mouse and could well resolve the underlying issue as well. So let’s put this fix to the test and check out the results.
- Launch the Settings menu via Windows+I shortcut keys.
- Then go to Bluetooth & Devices section from the left menu bar.
- Now click on the overflow icon next to your mouse and select Remove Device.
- Once done, go to Bluetooth and Devices and click on Add Device.
- After that, select Bluetooth from the list.
- Now click on Mouse from the list of devices. That’s it.
- Your Apple Mouse is now paired and connected with your Windows 10/11 PC.
- Check if it fixes the scroll not working in the Apple Magic Mouse in Windows 10/11.
FIX 4: Uninstall Third-Party Apps
If you have any other mouse-related third-party software installed on your PC, then it might conflict with the normal functioning of the mouse. Therefore, it is recommended to remove all those apps and then check out the results.
- Bring up Run via Windows+R shortcut keys.
- Then type in the below keyword and hit Enter.
appwiz.cpl
- Now select the conflicting third-party app from the list and hit Uninstall.
- Check if it fixes the scroll not working in the Apple Magic Mouse in Windows 10/11.
FIX 5: Disable Third-Party Services
A third-party service could also create a few roadblocks in the scroll functioning of your mouse. Therefore, you should consider disabling all the non-Microsoft-related services and then test out the results. Here’s how it could be done:
- Head over to the Start Menu, search System Configuration, and open it.
- Then go to the Services tab, checkmark Hide All Microsoft Services, and click on the Disable All button.
- Then go to the Startup tab and click on Open Task Manager.
- Now select a process from the list and click Disable. Do so for all the running services.
- Once done, restart your PC, and check if it fixes the scroll not working in the Apple Magic Mouse in Windows 10/11.
FIX 6: Boot to Safe Mode
In some instances, a third-party app might conflict with the normal data exchange process. The best way to verify and hence rectify this issue is to boot your PC to Safe Mode. Doing so will disable all the third-party apps and give you the stock environment with just the system apps. If you are able to install the app in this mode, then the culprit is indeed a third-party app or software. Therefore, you should consider uninstalling it right away. Here’s how:
- Bring up the Run dialog box via Windows+R shortcut keys.
- Then type in the below command and hit Enter to open the System Configuration menu
msconfig
- Now go to its Boot tab and checkmark Safe Mode under Boot Options.
- Finally, click OK followed by Restart in the confirmation dialog box.
- Your PC will now boot to Windows Recovery Environment.
- Go to Troubleshoot > Advanced options > Startup Settings > Click Restart > Press 4 to boot to Safe Mode.
- Check if it fixes the scroll not working in the Apple Magic Mouse in Windows 10/11. If it does, then one of the third-party apps is indeed the culprit.
- So boot your PC to the normal mode and then uninstall the recently installed apps after which you started facing this issue.
That’s it. These were the various methods to fix the issue of the scroll not working in the Apple Magic Mouse on your Windows 10/11 PC. If you have any queries concerning the aforementioned steps, do let us know in the comments. We will get back to you with a solution at the earliest.
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Devices and Drivers
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Solved Apple Magic Mouse 2 not scrolling
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Thread starter
Thread starterspapakons
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Start date
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Athens
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#1
My colleague has an Apple Magic Mouse 2 from his MacBook and he connected it to his Windows 11 laptop. The mouse would move and click/right-click but was not scrolling. Installing the Apple mouse driver from Bootcamp utilities or Brigadier didn’t work. He could either install the trial version of Magic Utilities to make scroll work or update the driver. The free solution was to update the driver with Snappy Driver Installer. I post that for other posters with the same issue.
My Computers
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- OS
- Windows 11 Pro 23H2 (build 22631.4249) test laptop, Windows 11 Pro v24H2 (build 26100.3915) main PC
- Computer type
- Laptop
- Manufacturer/Model
- Acer Extensa 5630EZ
- CPU
- Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
- Motherboard
- Acer Extensa 5630
- Memory
- 4GB
- Graphics Card(s)
- Mobile Intel(R) GMA 4500M (Mobile 4 series)
- Sound Card
- Realtek ALC268 @ Intel 82801IB ICH9 — High Definition Audio Controller
- Monitor(s) Displays
- 1
- Screen Resolution
- 1280×800
- Hard Drives
- Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
- Internet Speed
- VDSL 50 Mbps
- Browser
- MICROSOFT EDGE
- Antivirus
- WINDOWS DEFENDER
- Other Info
- Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported
This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
-
- Operating System
- Windows 11 Pro v24H2 (build 26100.3915)
- Computer type
- PC/Desktop
- Manufacturer/Model
- Custom-built PC
- CPU
- Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
- Motherboard
- Asus P8H61 s1155 ATX
- Memory
- 2x Kingston Hyper-X Blu 8GB DDR3-1600
- Graphics card(s)
- Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
- Sound Card
- Realtek HD audio (ALC887)
- Monitor(s) Displays
- Sony Bravia KDL-19L4000 19″ LCD TV via VGA
- Screen Resolution
- 1440×900 32-bit 60Hz
- Hard Drives
- WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
- PSU
- Thermaltake Litepower RGB 550W Full Wired
- Case
- SUPERCASE MIDI-TOWER
- Cooling
- Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
- Mouse
- Sunnyline OptiEye PS/2
- Keyboard
- Mitsumi 101-key PS/2
- Internet Speed
- 100Mbps
- Browser
- Microsoft Edge, Mozilla Firefox
- Antivirus
- Microsoft Windows Defender
- Other Info
- Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
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#2
My Computers
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- OS
- Win11 Pro RTM
- Computer type
- Laptop
- Manufacturer/Model
- Dell Vostro 3400
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- Intel Core i5 11th Gen. 2.40GHz
- Memory
- 12GB
- Hard Drives
- 256GB SSD NVMe M.2
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- Operating System
- Windows 11 Pro RTM x64
- Computer type
- PC/Desktop
- Manufacturer/Model
- Dell Vostro 5890
- CPU
- Intel Core i5 10th Gen. 2.90GHz
- Memory
- 16GB
- Graphics card(s)
- Onboard, no VGA, using a DisplayPort-to-VGA adapter
- Monitor(s) Displays
- 24″ Dell
- Hard Drives
- 512GB SSD NVMe, 4TB Seagate HDD
- Browser
- Firefox, Edge
- Antivirus
- Windows Defender/Microsoft Security
- Local time
- 3:36 AM
- Posts
- 5,734
- Location
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Athens
- OS
- Windows 11 Pro 23H2 (build 22631.4249) test laptop, Windows 11 Pro v24H2 (build 26100.3915) main PC
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#3
My Computers
-
- OS
- Windows 11 Pro 23H2 (build 22631.4249) test laptop, Windows 11 Pro v24H2 (build 26100.3915) main PC
- Computer type
- Laptop
- Manufacturer/Model
- Acer Extensa 5630EZ
- CPU
- Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
- Motherboard
- Acer Extensa 5630
- Memory
- 4GB
- Graphics Card(s)
- Mobile Intel(R) GMA 4500M (Mobile 4 series)
- Sound Card
- Realtek ALC268 @ Intel 82801IB ICH9 — High Definition Audio Controller
- Monitor(s) Displays
- 1
- Screen Resolution
- 1280×800
- Hard Drives
- Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
- Internet Speed
- VDSL 50 Mbps
- Browser
- MICROSOFT EDGE
- Antivirus
- WINDOWS DEFENDER
- Other Info
- Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported
This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
-
- Operating System
- Windows 11 Pro v24H2 (build 26100.3915)
- Computer type
- PC/Desktop
- Manufacturer/Model
- Custom-built PC
- CPU
- Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
- Motherboard
- Asus P8H61 s1155 ATX
- Memory
- 2x Kingston Hyper-X Blu 8GB DDR3-1600
- Graphics card(s)
- Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
- Sound Card
- Realtek HD audio (ALC887)
- Monitor(s) Displays
- Sony Bravia KDL-19L4000 19″ LCD TV via VGA
- Screen Resolution
- 1440×900 32-bit 60Hz
- Hard Drives
- WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
- PSU
- Thermaltake Litepower RGB 550W Full Wired
- Case
- SUPERCASE MIDI-TOWER
- Cooling
- Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
- Mouse
- Sunnyline OptiEye PS/2
- Keyboard
- Mitsumi 101-key PS/2
- Internet Speed
- 100Mbps
- Browser
- Microsoft Edge, Mozilla Firefox
- Antivirus
- Microsoft Windows Defender
- Other Info
- Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
-
-
#4
It is Bluetooth. Upon updating the driver it will not respond. Just use the laptop touchpad or another mouse to restart the computer and will work fine.
Agreed, Bluetooth does have to be refreshed in Windows’ loading at times.
My Computers
-
- OS
- Win11 Pro RTM
- Computer type
- Laptop
- Manufacturer/Model
- Dell Vostro 3400
- CPU
- Intel Core i5 11th Gen. 2.40GHz
- Memory
- 12GB
- Hard Drives
- 256GB SSD NVMe M.2
-
- Operating System
- Windows 11 Pro RTM x64
- Computer type
- PC/Desktop
- Manufacturer/Model
- Dell Vostro 5890
- CPU
- Intel Core i5 10th Gen. 2.90GHz
- Memory
- 16GB
- Graphics card(s)
- Onboard, no VGA, using a DisplayPort-to-VGA adapter
- Monitor(s) Displays
- 24″ Dell
- Hard Drives
- 512GB SSD NVMe, 4TB Seagate HDD
- Browser
- Firefox, Edge
- Antivirus
- Windows Defender/Microsoft Security
- Local time
- 3:36 AM
- Posts
- 5,734
- Location
-
Athens
- OS
- Windows 11 Pro 23H2 (build 22631.4249) test laptop, Windows 11 Pro v24H2 (build 26100.3915) main PC
-
-
#5
My Computers
-
- OS
- Windows 11 Pro 23H2 (build 22631.4249) test laptop, Windows 11 Pro v24H2 (build 26100.3915) main PC
- Computer type
- Laptop
- Manufacturer/Model
- Acer Extensa 5630EZ
- CPU
- Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
- Motherboard
- Acer Extensa 5630
- Memory
- 4GB
- Graphics Card(s)
- Mobile Intel(R) GMA 4500M (Mobile 4 series)
- Sound Card
- Realtek ALC268 @ Intel 82801IB ICH9 — High Definition Audio Controller
- Monitor(s) Displays
- 1
- Screen Resolution
- 1280×800
- Hard Drives
- Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
- Internet Speed
- VDSL 50 Mbps
- Browser
- MICROSOFT EDGE
- Antivirus
- WINDOWS DEFENDER
- Other Info
- Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported
This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
-
- Operating System
- Windows 11 Pro v24H2 (build 26100.3915)
- Computer type
- PC/Desktop
- Manufacturer/Model
- Custom-built PC
- CPU
- Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
- Motherboard
- Asus P8H61 s1155 ATX
- Memory
- 2x Kingston Hyper-X Blu 8GB DDR3-1600
- Graphics card(s)
- Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
- Sound Card
- Realtek HD audio (ALC887)
- Monitor(s) Displays
- Sony Bravia KDL-19L4000 19″ LCD TV via VGA
- Screen Resolution
- 1440×900 32-bit 60Hz
- Hard Drives
- WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
- PSU
- Thermaltake Litepower RGB 550W Full Wired
- Case
- SUPERCASE MIDI-TOWER
- Cooling
- Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
- Mouse
- Sunnyline OptiEye PS/2
- Keyboard
- Mitsumi 101-key PS/2
- Internet Speed
- 100Mbps
- Browser
- Microsoft Edge, Mozilla Firefox
- Antivirus
- Microsoft Windows Defender
- Other Info
- Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Similar threads
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Windows Support Forums
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Devices and Drivers
Apple’s Magic Mouse is in many ways one of the most innovative mouse designs in recent history. However, as many users have experienced, it can also be an inexplicably tricky mouse to work with when it decides to be difficult.
If your Magic Mouse refuses to connect or it acts strangely when scrolling or moving, here are some common issues and fixes for Apple’s soap bar rodent.
Is Everything On And Charged?
Let’s start with the basics. Is your Mac on? Is Bluetooth switched on? Is the Magic Mouse charged? If your mouse uses removable batteries, consider checking and replacing them as well.
Basically, go over the fundamental things that may seem too basic to overlook. It might feel a little basic, but you’d hate to spend a lot of time troubleshooting the problem only to realize it was as simple as toggling the power switch on your mouse.
Which is also something you should do as part of basic troubleshooting. Toggle the power switch on the mouse on and off, and check whether the LED light flashes as expected. If not, and you have replaced or charged the battery, you might need to get in touch with Apple.
Is It The Magic Mouse?
Don’t assume that it’s the mouse at fault. Try to narrow the problem down to the particular mouse or the computer with which you’re trying to use it. Connect the Magic Mouse to another compatible device to see if the problem persists.
If you have another mouse, you can also connect that to the first computer to see if your mouse problems also present themselves with a different mouse. If you’re on a MacBook, make sure that the trackpad is working properly, since some issues might be shared between the two pointing devices if the problem is with macOS itself. This is a quick way to figure out which component is the real culprit.
Check For Loose Battery Connections
This only applies to the first-generation Magic Mouse, which uses removable batteries. These mice are notorious for developing loose battery connections. If you lift and replace the mouse, for example, the batteries briefly disconnect, causing the mouse to reset.
It’s incredibly frustrating and there are plenty of homebrew fixes out there. It seems one of the most successful ones is to put a small, folded piece of aluminum foil between the battery terminal and the battery. Some rechargeable batteries are also slightly thicker and taller than disposables, which might mitigate the issue.
Is The Mouse Paired?
If this is the first time you’re using your Magic Mouse with a particular Mac, you’ll need to pair it. If it’s already paired with another Mac, you’ll need to unpair it first.
The pairing procedure is also different for Apple’s newer Magic Mouse 2 and the original model. Since there are so many different combinations of devices you might have, it’s best to check out Apple’s Official Setup Guide for the Magic Mouses and other wireless Apple peripherals.
Are There Sources Of Interference?
Your Magic Mouse uses Bluetooth, which is a form of digital radio. While modern digital radio connections are pretty good at cutting through interference, if there are too many sources of interference on the same frequency the mouse will have trouble connecting.
Lots of independent WiFi hotspots, a large number of Bluetooth devices, and analog radio interference from powerful electrical sources could all be at fault. If your Magic Mouse has trouble connecting in one location, but not in others, there’s a good chance the problem is with excessive interference. The only solution here would be to reduce the interference or relocate your computer if possible. If neither of those is an option then you’ll have to use a wired solution instead.
Is The Mouse Tracking Properly?
If the problem isn’t that your Magic Mouse won’t connect at all, but that the pointer moves in an erratic function, you might actually just have a dirty sensor. Optical mice use a tiny camera along with an internal light to look for changes in the surface the mouse is moving over. All you need to do is use a damp earbud to gently clean the sensor’s lens.
Tracking issues can also be caused by the surface you’re using for the mouse. Glass surfaces are often hard for mice to work on, for example. Try a mousepad or just your pants to see if the problem goes away.
Finally, another common cause of tracking problems is interference or weak signal. Move the mouse closer to the computer or check for sources of interference as described in the previous section.
Common Magic Mouse Scrolling Fixes
So your Magic Mouse was scrolling just fine the last time you used it, but now it suddenly doesn’t! There can be a lot of different reasons for this, but there are some common fixes that people who run into this problem swear by. Most of them are quick and easy to try, so they are worth a shot!
- Turn the mouse off and then on again
- Toggle your Mac’s Bluetooth on and off
- Reboot your Mac
- Unpair and pair the mouse
- Set mouse scrolling to “without inertia” under Apple Menu>System Preferences>Accessibility>Mouse & Trackpad
If none of these work, the last resort would be to check for macOS updates, in the hope that it’s some sort of bug that has been fixed. If your Magic Mouse still won’t scroll on your Mac (or anywhere else) then you’ve probably done enough to warrant asking Apple to have a look at it.
Magic Mouse Alternatives
If your Magic Mouse has actually given up the digital ghost, you might want to consider replacing it with an alternative. There are many excellent pointing devices that work a treat with macOS and even offer functionality that the Magic Mouse lacks.
We’re particularly fond of the MX Master Mouse series from Logitech. They are ergonomic, have lots of buttons, and offer the ability to quickly switch between devices. We’ve tested the MX Master 2S with a Mac, Macbook, and iPad at the same time. Simply press a button and you’ll instantly move to the next device.
The Apple Magic Trackpad 2 is a superior option compared to the Magic Mouse 2 when it comes to gestures and working with limited desk space. Trackpads aren’t great for use cases such as video gaming, but professional users may find that it’s a better overall choice than the Magic Mouse.
If you’re still using a Magic Mouse 1 you’ll also be pleasantly surprised by the improvements in the Magic Mouse 2. Not least of which is the end of those annoying loose battery problems and a host of other small bugs Apple fixed with the second-generation device.
Whichever you choose, we hope you’re back to work as soon as possible!
Related Posts
- How to Middle Click on macOS Using Trackpad or Magic Mouse
- Apple Mouse Not Working? 9 Ways to Fix
- How to Set Up and Use the Apple Magic Mouse on Windows
- How to Use Your iPhone as a USB Drive on Mac and PC
- Apple’s Big Week: Design Debates, AI Ambitions, and Regulatory Roadblocks
Although they are kinda spendy, Apple hardware is great and I really like the buttonless, bluetooth Magic Mouse. I started using one with my Windows laptop and was surprised at the lack of info on the interwebs about getting the scrolling to work. Found some paid software for full support but, come on, it’s just a mouse driver.
Turns out its really easy:
0. Just download, extract and run this file. Or if you’d rather download the executable from Apple instead of me (no hard feelings), do this:
- Bounce over to Apple and grab the Boot Camp Support Software. As of right now, the latest 64-bit version is here. Or you can check about halfway down this page and grab other versions from the table.
- Extract the ZIP file you downloaded, the mouse driver is in the \BootCamp\Drivers\Apple folder and called AppleWirelessMouse64.exe – just extract and run it.
Also, in there are Windows drivers for just about every other Apple peripheral, yay!