При изменении изображения профиля в Windows 11 (подробнее: Как изменить аватар Windows 11) некоторые могут столкнуться с сообщением «Ошибка аватара. Не удалось сохранить изображение» с кодом ошибки 0x80070520.
В этой инструкции о том, чем вызвана проблема, как исправить ошибку и установить нужную картинку в качестве аватара.
Причины ошибки и решение
Рассматриваемая ошибка аватара 0x80070520 является багом нескольких последних обновлений Windows 11: KB5036894, KB5036980, KB5037770. Майкрософт подтверждает проблему и, как это обычно бывает, обещает выпустить новое обновление, в котором проблема будет решена (проблема известна уже более месяца).
Решение проблемы простое: несмотря на сообщение об ошибке 0x80070520 «Не удалось сохранить изображение», изменения в учетную запись вносятся.
Всё, что требуется, чтобы увидеть внесённые изменения и новую картинку профиля — выполнить перезагрузку компьютера, аватар будет изменён:
Ещё две возможности:
- Для учетной записи Майкрософт — установить изображение профиля в параметрах учетной записи на account.microsoft.com в разделе «Сведения». Однако в последнее время по какой-то причине аватар не синхронизируется с Windows 11 (возможно, проблема только в РФ).
- Вручную променять файл изображения профиля в папке
%AppData%\Microsoft\Windows\AccountPictures
Для перехода в папку достаточно ввести указанный адрес в адресной строке проводника и нажать клавишу Enter.
Как скоро проблема будет исправлена со стороны Майкрософт — неизвестно: некоторые вызванные обновлениями ошибки исправляются месяцами. Надеюсь, в этом случае всё будет быстрее.
Are you able to see your profile picture in the Windows 11 Settings app? If no, then you can use some useful fixes listed here. Typically, it is the default User account picture that is saved as your profile picture for Microsoft account. This profile picture then gets displayed in all Microsoft services, such as Windows Settings, MS Word, Outlook, etc. If you are unable to see your profile picture, then continue reading!
Page Contents
Fix: Profile Picture not showing up in Windows 11 Settings app
Way 1: Examine the Latest Update
Sometimes, users might come across errors after updating their system. If you have recently updated your Windows PC, then try uninstalling it. If it was an obligatory update, then keep it and add a profile picture to your Microsoft account.
Way 2: Reboot the System
This is another quick fix to resolve the profile picture not showing up issue. Try rebooting your system to fix the transient bugs if you are facing any. If you are unable to see your profile picture, then reboot your Windows system.
Way 3: Check the Microsoft Account
As stated above, your Microsoft account’s profile picture shows up in all of the Microsoft services. So, check if you have logged into the right Microsoft account. Try logging out and logging in again. Also, check if you have put any profile picture in your Microsoft account.
Way 4: Delete the Account Pictures
To delete the old pictures, go through the following steps:
1. Open Run by pressing the Windows + R hotkey and type
C:\Users\yourname\AppData\Roaming\Microsoft\Windows\AccountPictures
Note: Replace yourname in the above command with your user profile name.
2. Now, delete all the account pictures and create your new profile picture in Windows Settings.
However, if there are no pictures, then try another fix.
Way 5: Examine the System Through Tools like ChkDsk, SFC, and DISM
1. Open Command Prompt by typing cmd in the Run dialog box.
2. Once there, run one of the following commands:
To run System File Checker, execute:
sfc /scannow
To run DISM, execute:
dism /online /cleanup-image /CheckHealth
To run ChkDsk, execute:
chkdsk /f /r /b
Wait for the scan results and check if it resolves the issue.
Way 6: Sync the Settings
If you could not see your profile pic in Windows Settings, then there can be a sync issue. So, it is recommended to check whether you have enabled the sync feature or not. To do so, follow:
1. In the Search column of Settings, type sync your settings and then, open it.
2. From there, check whether the sync setting is enabled or not.
3. If it’s enabled, then try turning it OFF and ON again.
Way 7: Create your Profile Picture
If nothing works, then it is better to create a new profile picture in Windows Settings. For this, follow:
1. Open Settings and then, go to Accounts.
2. Next, click on the Your info option.
3. Under Adjust your photo, select Browse files present next to Choose a file to choose your desire profile picture.
So, these are some quick solutions to fix profile pic not showing up in Windows 11 issue.
RELATED ARTICLES
November 13, 2023
Microsoft released the KB5036980 (OS Builds 22621.3527 and 22631.3527) update on April 24th, which includes numerous new improvements such as improving the Widgets icon on the taskbar, Widgets on the lock screen, adding some Microsoft Store applications in the Recommended section of the Start menu, and more. However, a major issue stemming from this update has become the focal point.
The KB5036980 update for Windows 11 is currently causing problems for users attempting to change their account profile picture. When navigating to Settings > Accounts > Your info > Choose a file to change the profile picture, users encounter error code 0x80070520 with the message Account Picture error. This Picture couldn’t be saved.
As a result, preventing them from changing the profile picture. This problem is not exclusive to Windows 11; you may also encounter it on your Windows 10 computer.
At present, there is no official solution available for this issue. Microsoft has acknowledged the problem and assured users that they are actively working on a resolution, which will be included in a forthcoming Windows update. Therefore, you must regularly check for Windows updates in anticipation of a fix for this issue.
However, a user on Reddit mentioned that he has been able to solve the issue. According to him, what you need to do is first convert the image you want to set as a profile picture to PNG format and then copy it. After that, you need to navigate to the following location and paste the PNG file.
C:\Users\YourName\AppData\Roaming\Microsoft\Windows\AccountPictures
Then, you should restart your computer and you’ll see the new profile picture.
Alternatively, you can consider uninstalling the KB5036980 update if it is very important for you to change the profile picture. You can check our guide on how to uninstall Windows updates for detailed instructions. Once you’ve changed the profile picture after uninstalling the Windows update, you can reinstall the KB5036980 update to keep your computer up-to-date.
Nevertheless, be assured that we will update this article once Microsoft releases a fix for this problem.
Aman is a Windows specialist and loves writing about the Windows ecosystem on GeekerMag, HowToGeek and MakeUseOf. He has a Bachelor’s in Information Technology and is now a full-time freelance writer with expertise in Windows, Edge, Copilot, and Games.
-
Home
-
News
- Account Picture Error 0x80070520 After Installing KB5036980
Account Picture Error 0x80070520 After Installing KB5036980
By Shirley | Follow |
Last Updated
On April 23, 2024, Windows 11 preview update KB5036980 was officially released. Although this update brings many new features and improvements, it also comes with some issues like account picture error 0x80070520. Here this tutorial on MiniTool offers useful solutions.
Account Picture Error 0x80070520 After Installing KB5036980 on Windows 11
Microsoft released the KB5036980 preview update on April 23, 2024, which provides many new improvements. After installing the latest Windows updates, your computer will usually receive better security protection and improved functionality. However, many users discovered that after installing KB5036980, they were unable to change their Windows account picture. While updating the account picture via Windows Settings > Accounts > Your Info, they encountered error code 0x80070520.
Error code: 0x80070520 when trying to change the user account picture after installing Windows 11 KB5036980. When I try to change the user account picture, I get an error Code: 0x80070520. But if I go back to the user accounts the picture would’ve actually changed. What’s going on here? I tried the DISM and SFC commands but they don’t fix the issue.elevenforum.com
If you are troubled by this issue, keep reading to find solutions.
How to Fix if You Cannot Change User Account Picture 0x80070520
Currently, Microsoft has no official solution for the problem of the account picture error 0x80070520. Nevertheless, Microsoft stated that they are aware of this problem and are actively seeking a solution, which will be included in the upcoming May Windows security update.
Although Microsoft has not yet provided an official solution to this error code, some users have proposed effective solutions on the forum.
Way 1. Manually Add the Account Picture to the AccountPictures Folder
A user on Reddit mentioned that he has found a solution to this problem. The method he describes is to convert the image you want to set as your profile picture to PNG image format, then copy and paste it to the following location path in File Explorer:
C:\Users\username\AppData\Roaming\Microsoft\Windows\AccountPictures
Tips:
You need to replace the username part to the real Windows username.
To convert an image to the PNG format, you can use the Windows built-in tool, Paint. Here we take converting a JPG image to PNG for example.
Step 1. Right-click the JPG image and choose Open with > Paint.
Step 2. In Paint, click File > Save as > PNG picture > Save.
Alternatively, you can use the professional image converter, MiniTool PDF Editor, to convert the image format.
After that, you need to copy and paste the PNG file to the above location.
Way 2. Uninstall Windows 11 Update KB5036980
Some users reported that uninstalling the new Windows 11 update KB5036980 is also an effective solution to the account picture error 0x80070520. To uninstall Windows updates on Windows 11, you should go to Settings > Windows Update > Update history > Uninstall updates > click the Uninstall button next to KB5036980.
If neither of the above two methods can help you get rid of account picture error 0x80070520, then you need to wait for Microsoft’s official solution. Windows updates are usually released on the second Tuesday of each month. The specific time is usually 10:00 AM Pacific Time.
Tips:
Windows updates may also bring issues related to personal data such as data loss, data corruption, etc. If you need to recover deleted files, you can seek help from MiniTool Power Data Recovery. It is a reliable and green file recovery tool that can help recover files on Windows 11/10/8/7.
MiniTool Power Data Recovery FreeClick to Download100%Clean & Safe
Bottom Line
After reading this article, you should already know that Microsoft is looking for a solution for account picture error 0x80070520. In addition, if you are eager to update the account picture, you can try the method proposed by users on the forum. That is, manually add pictures to the AccountPictures folder or temporarily uninstall update KB5036980.
About The Author
Position: Columnist
Shirley graduated from English major and is currently an editor of MiniTool Team. She likes browsing and writing IT-related articles, and is committed to becoming a professional IT problem solver. The topic of her articles are generally about data recovery, data backup, and computer disk management, as well as other IT issues. In spare time, she likes watching movies, hiking and fishing.
Sign in to your MUO account
The settings panel in Windows 10 and 11 shows the current user profile with a picture, but sometimes it goes missing even if you’ve set one in the past. If the profile picture is missing from your user account, it could be due to issues with your Microsoft account sync settings or temporary glitches.
Here we show you a few troubleshooting steps to help you restore the missing profile picture in Windows Settings.
1. Check Your Microsoft Account
Windows displays the profile picture associated with your Microsoft account everywhere, including the Windows 11 settings panel. Make sure you are logged in with the correct Microsoft account before trying other troubleshooting steps.
To verify your Microsoft account:
- Press the Win + I to open Settings.
- Under your current profile, verify your Microsoft account email ID.
- Click on the user profile to view additional information.
2. Enable Settings Sync in Windows 10 and 11
The Settings sync in Windows helps you sync all your settings across devices associated with the Microsoft account. If you don’t have it already, you can enable it in the Account section. Additionally, you can exclude individual items from the sync settings.
To turn on the Settings sync:
- Open the Settings panel using the Win + I shortcut.
- Next, open the Accounts tab and then click on Sync your settings.
- Toggle the switch for Sync settings to On.
- Once enabled, you can configure individual sync settings as per your preference.
3. Remove Your Profile Picture Manually
One easy way to fix this problem is to delete the profile picture associated with yor user account. Once it’s deleted, you can then re-add the picture to resolve the problem.
That said, before you proceed, try a quick reboot. Restarting your Windows computer can fix any temporary glitches. If that does not help, follow these steps.
- Press Win + E to open File Explorer.
-
In the File Explorer address bar, type the following path and hit enter to navigate:
C:\Users\username\AppData\Roaming\Microsoft\Windows\AccountPictures - In the above path, replace Yourname with your username.
- Here, delete all the pictures and close File Explorer.
Now add a new profile picture in Settings to complete the process.
4. Add a New Profile Picture in Windows 11
If you don’t have a profile picture associated with your Microsoft account, you can add it from the settings panel.
To add a new profile picture in Windows 11:
- Press Win + I to open the Settings app.
- Open the Accounts tab from the left pane.
- In the right pane, click on Your Info.
- Under Adjust your photo, click on Browse files for Choose a file.
- Select the image to set as a profile picture and click Choose picture.
- You can also capture a live picture through the camera if you want.
That’s it. Windows will apply your new profile picture to your profile and sync with your Microsoft account instantly.
5. Install Windows Updates
Windows updates comprise critical security patches as well as bug fixes. Checking for and installing Windows updates can help you fix the problem.
Here’s how to update your Windows computer:
- Press Win + I to open Settings.
- Open the Windows update tab in the left pane.
- Click on Check for updates and continue to download and install pending updates.
- Once the updates are installed, reboot your PC and check for any improvements.
6. Check the Update History and Uninstall Recent Windows Updates
If you feel the issue occurred after installing a Windows update, check your update history. Depending on the type of update (critical update, definition update, driver update, feature update), you can either uninstall individual updates or perform a rollback to the previous version.
First, view your Windows update history. This will give a brief idea of the new updates installed and what may have triggered the issue. Once you have an idea as to what might be causing it, follow our guide on how to uninstall Windows 11 updates.
7. Restore to an Earlier Point in Time
System Restore is useful to undo any unexpected changes that may have caused your PC to malfunction. You can use one of the recently created restore points to restore your PC to an earlier point in time where it was working without any issues.
Refer to our detailed guide on creating and using restore points on Windows 11 and older systems for more details.
8. Reset or Reinstall Windows OS
As a last resort, you can reset the Windows OS or perform an in-place upgrade to fix problems with your profile picture.
An in-place upgrade allows you to repair install Windows 11 without deleting your apps or personal files. With a reset, however, you can only choose to keep or delete personal files and reinstall Windows.
We would recommend you to try a repair reinstall first. If that does not help, you may have to reset or perform a clean install to fix the problem.
Restoring Your Profile Picture in Windows Settings
Your profile picture may not appear in the Settings panel due to sync issues or corrupted pictures. You can manually add the profile picture in the account section to fix this problem with ease. That said, in rare instances, you may need to repair or reinstall your Windows OS to fix the problem.