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Lenovo Lenovo UEFI Diagnostics — Bootable USB (Create it on Windows OS) — Desktops, Notebooks, Workstations driver free download

File Name Description

Lenovo UEFI Bootable Generator CMD

Lenovo File ID

6C6A3281-60AF-43C2-9214-2C805443F185

Lenovo Driver Size

1.0 MB

File Name Description

Lenovo UEFI Bootable Generator GUI

Lenovo File ID

6C6A3281-60AF-43C2-9214-2C805443F185

Lenovo Driver Size

6.92 MB

File Name Description

Lenovo UEFI Diagnostics — Bootable USB (64-bit)

Lenovo File ID

6C6A3281-60AF-43C2-9214-2C805443F185

Lenovo Driver Size

255.8 KB

File Name Description

Lenovo UEFI Diagnostics — Bootable USB (32-bit)

Lenovo File ID

6C6A3281-60AF-43C2-9214-2C805443F185

Lenovo Driver Size

248 KB

File Name Description

User Guide for Lenovo UEFI Diagnostics

Lenovo File ID

4A1F44E4-9FF0-44E3-96CD-83D7A2AE2870

Lenovo Driver Size

1.64 MB

Производитель
Lenovo
Модель
D20 Workstation (ThinkStation)
Операционная система
  • Windows 8.1
  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows XP
Тип файла
  • Прочее
Версия
2.09.08


32-bit


64-bit

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Solved Need help Lenovo won’t boot up

  • Thread starter
    Thread starter

    flashh4

  • Start date
    Start date

Local time
6:43 AM
Posts
869
OS
Windows11 23H2 (OS Build 22631.2428)




  • #81

Before we give up, please just address the question from @SlicEnDicE. If that works it may make everything we have been doing obsolete and solve issues for you.

Yes and i answered this question above in post #76 …………. that was one of the first things i looked at when i started this fixing process !

We should have a good boot disk now. I’m just not clear on whether flashh4 has even tried booting from it yet.
Answer is yes as i stated above in post #68 ……………

I did get my disk formatted so now i will try hsehestedt instructions again !


My Computer



  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

Local time
7:43 AM
Posts
5,454
OS
Windows 10




  • #82

Please indicate whether the computer can or cannot boot to the Lenovo UEFI hardware diagnostics.
If the computer can boot to the Lenovo UEFI hardware diagnostics then run the custom tests > take pictures or the tests performed with results > post images or share links into this thread using one drive, drop box, or google drive.


My Computer



  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Local time
6:43 AM
Posts
869
OS
Windows11 23H2 (OS Build 22631.2428)




  • #83

zbook, Please indicate whether the computer can or cannot boot to the Lenovo UEFI hardware diagnostics.

No it will not !!


My Computer



  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

Local time
6:43 AM
Posts
869
OS
Windows11 23H2 (OS Build 22631.2428)




  • #84

I’m going to order a Boot CD for it !


My Computer



  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

Local time
8:43 AM
Posts
3,177
Location

Danbury, CT, USA

OS
Windows 11 26100.3915




  • #85

It’s a bit late in the day, but can you supply the exact model of the Lenovo PC? I didn’t find it in a quick scan through the thread. If it’s more than a couple of years old, it may not officially support Windows 11.

I’m not sure why you’re not being directed to use the «ordinary» procedure. If you’re prepared to do a clean install (which erases the C: drive), I’d just use the Media Creation Tool method.


My Computers



  • OS
    Windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/300 Mbps (down/up)
    Other Info
    Arris G36 modem/router
  • Operating System
    windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)

Local time
7:43 AM
Posts
5,454
OS
Windows 10




  • #86

What do you see when the computer is powered on?

What do you see when the computer is booted to safe mode: (shift + restart):

What do you see when the computer is booted to the Windows Media Creation Tool (MCT) (Windows iso)?

Had you tried only booting to Windows 11 or did you also try Windows 10?

See if the computer will or will not boot using:

Memtest86:

Ubuntu:


My Computer



  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Local time
6:43 AM
Posts
869
OS
Windows11 23H2 (OS Build 22631.2428)




  • #87

zbook, What do you see when the computer is powered on?
i see this picture as i posted before in my post #1 …………… so there is no way i can do anything you posted !


My Computer



  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

Local time
7:43 AM
Posts
5,454
OS
Windows 10




  • #88

When the computer is booted to the BIOS is there a menu option to open on board default Lenovo UEFI hardware diagnostics?

Were you able to clean install Windows 11?

Were you able to boot Windows and open disk management to post an image into this thread (post #51)?

Can you boot to either a Windows 11 or Windows 10 MCT (Windows iso)?

Or do all boot methods fail from USB ports? (Ubuntu, Memtest86, Hirens, Kyhi, Bob.Omb’s, Gandalf’s, Sergei, etc.


My Computer



  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Local time
6:43 AM
Posts
869
OS
Windows11 23H2 (OS Build 22631.2428)




  • #89

zbook,
When the computer is booted to the BIOS is there a menu option to open on board default Lenovo UEFI hardware diagnostics?
NO !

Were you able to clean install Windows 11?
Yes and it was running for 2 days just fine untill the popup saying we need to reset your computer and there was no box to check saying NO, it just did it on it’s own !

Were you able to boot Windows and open disk management to post an image into this thread (post #51)?
That was from my computer NOT from the Lenovo !!

Can you boot to either a Windows 11 or Windows 10 MCT (Windows iso)?
Not any that i have tried so far !


My Computer



  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

Local time
7:43 AM
Posts
5,454
OS
Windows 10




  • #90

Run through this Lenovo link > report findings, especially step #9


My Computer



  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Local time
6:43 AM
Posts
869
OS
Windows11 23H2 (OS Build 22631.2428)




  • #91

No matter what boot disk that i use i get this picture ! The picture in my very 1st post !!


My Computer



  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

Local time
6:43 AM
Posts
869
OS
Windows11 23H2 (OS Build 22631.2428)




  • #92

zbook, Run through this Lenovo link > report findings, especially step #9

Everything is enabled in there !!


My Computer



  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

Local time
6:43 AM
Posts
869
OS
Windows11 23H2 (OS Build 22631.2428)




  • #93

bobkn, the Media Creation Tool did not work eith, i keep getting the message in my 1st post (see the picture)


My Computer



  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

Local time
7:43 AM
Posts
5,454
OS
Windows 10




  • #94

See if you can boot Sea Tools bootable:

Run the short and long generic tests > take pictures > post share links into this thread

When you attempted to boot each of these what did you see:

Memtest86
Ubuntu


My Computer



  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Local time
8:43 AM
Posts
3,177
Location

Danbury, CT, USA

OS
Windows 11 26100.3915




  • #95

bobkn, the Media Creation Tool did not work eith, i keep getting the message in my 1st post (see the picture)

I don’t follow.

Do you mean that you haven’t been able to get the PC to boot from a USB drive?

There are normally a couple of ways of doing that.

One is to go into the BIOS settings and set USB as the first boot priority.

The other way is to use a hotkey to set a one-time boot order. (That’s my preferred method.) Have you posted what Lenovo model it is? That might make it likelier to find you the correct hotkey. It may be F12.

Maybe it’s time for you to get some in-person help. Trying to talk someone through this in a forum is a painfully slow process.


My Computers



  • OS
    Windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/300 Mbps (down/up)
    Other Info
    Arris G36 modem/router
  • Operating System
    windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)

Local time
7:43 AM
Posts
4,162
Location

Texas, USA

OS
Win11 Pro 24H2




  • #96

Let me breakdown my understanding and where we were headed…

My understanding is that during Windows setup neither the keyboard nor the mouse are working.

As a result, we have created a bootable USB Flash Drive (UFD) that includes a an unattended answer file. That UFD has been successfully created now. My next step would be to boot from that UFD now!!!

In any case, that UFD is configured to bypass any Win 11 specific system requirements just in case this system does not meet all requirements. Even more important, for now, is the fact that this unattended will take us up to the screen where the disks in the system are shown, similar to the picture I posted in posting #72 of this thread. By getting to that screen I hope to know what drive to install Windows onto. Maybe there is only one drive in which case we would want to install to drive 0.

If the mouse and / or keyboard is still not working at that screen, then my next step would be very simple:

Simply replace the autounattend.xml answer file on the root of the UFD with another one that specifies the correct disk to install onto. This would be 100% unattended installation so that no mouse or keyboard access is needed at all to completely install Win 11. The thinking is that hopefully with a complete installation of Windows it will be able to detect and use the mouse and or keyboard.

I’m following this method because I have a similar experience with a system. I have a cheap Windows tablet from CHUWI that behaves similar to this. During setup of Windows, neither the mouse nor the touchscreen works, although the keyboard does. So I made a completely automated unattended answer file for it and when that is does running and Windows is installed on the system, it sees all the devices just fine.


My Computers



  • OS
    Win11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel i7 11700K
    Motherboard
    ASUS Prime Z590-A MB
    Memory
    64GB (Waiting for warranty replacement of another 64GB for 128GB total)
    Graphics Card(s)
    No GPU — Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe SSD
    1 x 2TB NVMe SSD
    1 x 4TB NVMe SSD
    3 x 512GB 2.5″ SSD
    1 x 4TB 2.5″ SSD
    5 x 8TB Seagate Barracuda HDD
    PSU
    Corsair HX850i
    Case
    Corsair iCUE RGB 5000X mid tower case
    Cooling
    Noctua NF-S12A chromax.black.swap case fans (Qty. 7) & Home Computer Specifications, Configuration, and Usage Notes General Specifications ASUS Prime Z590-A motherboard, serial number M1M0KC222467ARP Intel Core i7-11700K CPU (11th Gen Rocket Lake / LGA 1200 Socket) 128GB Crucial Ballistix RGB DDR4 3200 MHz DRAM (4 x 32GB) Corsair iCUE RGB 5000X mid tower case Noctua NH-D15 chromax.black CPU cooler Noctua NF-S12A chromax.black.swap case fans (Qty. 7) & Corsair LL-120 RGB Fans (Qty. 3)
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    The five 8TB drives and three 512GB SSDs are part of a DrivePool using StableBit DrivePool software. The three SSDs are devoted purely to caching for the 8TB drives. All of the important data is stored in triplicate so that I can withstand simultaneous failure of 2 disks.

    Networking: 2.5Gbps Ethernet and WiFi 6e

  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor

Local time
6:43 AM
Posts
869
OS
Windows11 23H2 (OS Build 22631.2428)




  • #98

But the mouse & key board is NOT working ! Now this mouse & KB is both HP’s. They both were working fine when it ask to reset its’ self ! So i don’t think because they are not Lenovo would be why not working !!


My Computer



  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

Local time
8:43 AM
Posts
8,348
Location

New Jersey

OS
Windows 11 Pro 24H2




  • #99

But the mouse & key board is NOT working ! Now this mouse & KB is both HP’s. They both were working fine when it ask to reset its’ self ! So i don’t think because they are not Lenovo would be why not working !!

I hate to say this but I think you have a motherboard problem.


My Computers



  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34″ #2. AOC Q32G2WG3 32″
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23″ Speptre HDMI 75Hz
    Screen Resolution
    1920×1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender

Local time
3:43 PM
Posts
2,640
Location

Finland

OS
Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon




  • #100

I hate to say this but I think you have a motherboard problem.

Not quite sure about this since everything works fine in BIOS…according to previous posts…


My Computers



  • OS
    Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14″ FHD (built-in) + 14″ Lenovo Thinkvision M14t (touch+pen) + 32″ Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.5189(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32″ 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560×1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

Similar threads

  • Windows Support Forums

  • General Support

When should you run UEFI diagnostics Lenovo?

If you have a problem such as a Boot Issue or a recurring Blue Screen. It is always best to run diagnostics from a systems UEFI BIOS as it allows one to differentiate between problems caused by hardware failure and software issues.

What is Lenovo UEFI?

UEFI (Unified Extensible Firmware Interface) is a standard firmware interface for PCs, which is designed to replace BIOS (basic input/output system). When the PC starts, the firmware interface controls the power-on startup process of the PC, and then passes control to Windows or another operating system.

How do I boot into UEFI mode Lenovo?

Solution Step 1: Turn on or reboot your Lenovo laptop. Hold down the F2 shortcut until you see the BIOS screen. Use arrow keys to highlight Boot tab. Step 2: Highlight Boot Mode. Press Enter. Swap from UEFI to Legacy Support. Step 3: Press the Fn+F10 keyboard shortcut. Choose Yes. Press Enter to save the boot settings.

What is Lenovo bootable generator?

Lenovo Bootable Generator is a tool runs on Windows platform to create Lenovo UEFI Diagnostics – Bootable USB and Lenovo Linux Diagnostics – Bootable USB.

How do I run Lenovo diagnostics on my Lenovo laptop?

To launch the diagnostics, press F10 during the boot sequence to launch Lenovo diagnostics. Additionally, press F12 during the boot sequence to access the Boot Menu. Then press Tab to select Application Menu and arrow down to Lenovo Diagnostics and select it by pressing Enter.

How do I know if my Lenovo laptop has hardware problems?

Press the power button to turn on the machine and continually press F12 multiple times until the boot menu appears (2-3 presses of F12 per second is a good pace). Press TAB to change menus and select Lenovo diagnostics. From the diagnostics window you can select individual tests to run, or run the full suite of tests.

What does Lenovo firmware do?

Firmware is the programming that delivers specific instructions to the hardware that tells your phone how it operates. Register your Lenovo device to make sure you receive critical product support and upgrades.

How do I enable Secure Boot on my Lenovo?

Turn on the PC by pressing the Power button. When the red or white Lenovo Logo appears, press or hold F1 until the BIOS screen appears. Navigate to the Security tab using the keyboard arrow keys. Scroll down using the keyboard arrow keys until the Secure Boot submenu is illuminated.

What is UEFI application?

UEFI overview Unified Extensible Firmware Interface (UEFI) is firmware code from a chip on your motherboard that provides extra functionality, beyond the Basic Input/Output System (BIOS). UEFI is a way to do things with your computer before an operating system is loaded.

Which should I choose UEFI or legacy?

In general, install Windows using the newer UEFI mode, as it includes more security features than the legacy BIOS mode. If you’re booting from a network that only supports BIOS, you’ll need to boot to legacy BIOS mode.

What is the UEFI boot mode?

What is UEFI boot mode? UEFI boot mode refers to the boot process used by UEFI firmware. During the POST procedure, the UEFI firmware scans all of the bootable storage devices that are connected to the system for a valid GUID Partition Table (GPT).

How do I enable UEFI boot?

Select UEFI Boot Mode or Legacy BIOS Boot Mode (BIOS) Access the BIOS Setup Utility. From the BIOS Main menu screen, select Boot. From the Boot screen, select UEFI/BIOS Boot Mode, and press Enter. Use the up and down arrows to select Legacy BIOS Boot Mode or UEFI Boot Mode, and then press Enter.

What is a bootable generator used for?

What is the Bootable Generator used for? To create bootable diagnostics in Windows and Linux.

How can I make my pendrive bootable in UEFI mode?

To create a UEFI USB flash drive, open the installed Windows tool. Select the Windows image that you want to copy to the USB flash drive. Select USB device to create a UEFI USB flash drive. Now select the appropriate USB flash drive and start the copying process by clicking Begin copying.

How do I disable Lenovo Diagnostics?

How do I stop Lenovo diagnostics? Launch Lenovo diagnostics tool and then go to the Dashboard view. Right click the Lenovo Solution center and click on Disable.

Does Lenovo have built in diagnostics?

Lenovo diagnostics contains a suite of quick and extended tests that include memory, storage (SSD, SATA, and SAS), optical, wireless, motherboard, CPU, video, and RAID. The diagnostics are available as a bootable or a downloadable package that can be run under Windows or Linux operating systems.

What is Lenovo diagnostic tool?

Lenovo Diagnostics is a diagnostic tool that tests various devices in Lenovo computers providing feedback to the users about their machines health.

What is the boot menu key for Lenovo?

Solution. Press F12 or (Fn+F12) rapidly and repeatedly at the Lenovo logo during bootup to open Windows Boot Manager. Select boot device in the list.

How do I check the health of my Lenovo laptop hard drive?

Right-click the hard drive (local disk). Select Properties. Select the Tools tab, then click Check. Select Scan drive.

Which Lenovo diagnostic tool is best for blue screen errors?

Recommended Solution: We suggest you use Lenovo Bootable Diagnostics. This creates diagnostic tools that can be booted from CD or USB and test the memory and hard drives in systems.

How do I get Lenovo boot menu off?

Turn on the laptop (or CTRL-ALT-DEL if you are already stuck on the boot menu) Hold down F2 (or whatever your BIOS menu key is) Go to the Security Menu and disable Secure Boot. Save and Exit.

Why is my new Lenovo laptop slow?

If your Lenovo is new and it’s slow, chances are those “bloatware” (programs pre-installed with Windows 10 on your computer) have got you. For example, if your Lenovo is with the latest Windows 10, just select the Startbutton > Settings > Apps. Then choose the program you want to remove, and then select Uninstall.

What is firmware and do I need it?

So, what is a firmware? Firmware or microcode is basically a set of instructions needed for certain devices to perform the tasks that they were made for. In simpler words, it is the programming that is responsible to run the machine.

How long should a Lenovo BIOS update take?

The first section covers installing the updates related to problems with audio, video and using projectors and takes about 20 minutes to complete. The second section covers installing the full set of recommended updates and takes about an hour to complete.

Primary Query: How do I run diagnostics on my Lenovo laptop?

To run diagnostics on your Lenovo laptop, follow these steps:

  • Determine Bootability: First, check if your laptop can boot into the operating system (OS). This will determine which diagnostic tools you can use.
  • Use Lenovo Vantage: For laptops that boot into Windows, Lenovo Vantage provides a comprehensive diagnostic tool.
  • Explore Lenovo Diagnostic Solutions: If your laptop cannot boot into the OS, use bootable diagnostic packages available for Windows and Linux.
  • Run UEFI Diagnostics: In cases where the OS is inaccessible, UEFI diagnostics can be accessed through the BIOS.

Follow-Up Questions

  1. What diagnostic tools are available for Lenovo laptops?
  2. How to Run Full Diagnostics on My Lenovo Laptop?
  3. How does Lenovo Vantage help in diagnostics?
  4. What are the Lenovo Diagnostic Solutions?
  5. How can I run UEFI diagnostics on my Lenovo laptop?
  6. How do I interpret diagnostic results?
  7. What additional resources are available for Lenovo diagnostics?

Lenovo offers a range of diagnostic tools tailored for different scenarios:

  • Lenovo Vantage: A versatile tool for users who can boot into Windows OS. It provides system management and diagnostic features.
  • Bootable Packages: Essential for systems that cannot boot into the OS. These packages can be run from a CD/DVD or USB drive.
  • Lenovo Diagnostics for Windows: Installs and runs from within Windows for quick component checks.
  • UEFI Diagnostics: Accessed through BIOS, offering critical tests when the OS is unreachable.

These tools collectively help in scanning and identifying hardware issues, ensuring precise troubleshooting.

How to Run Full Diagnostics on My Lenovo Laptop?

When you need a comprehensive analysis of your system, full diagnostics are the way to go. Here’s how to run them using both Lenovo Vantage and Lenovo Diagnostic Solutions:

Using Lenovo Vantage Custom Scan

  1. Open Lenovo Vantage and navigate to the Hardware Diagnostics section.
  2. Select “Custom Scan.”
  3. Choose the specific components you want to test. You can select individual components or opt for a full system scan.
  4. Lenovo Vantage will provide an estimated scan time based on your selections.
  5. Click “Scan Selected” to initiate the scan.
  6. During the scan, you’ll see status updates for each component.
  7. Once the scan is complete, review the results and the Final Result Code.
  8. Save a copy of the scan results for reference.

Using Lenovo Diagnostic Solutions

  1. Determine whether you need bootable diagnostics (if you can’t boot into your operating system) or downloadable diagnostics (if you can boot into Windows or Linux).
  2. Download the appropriate diagnostic tool from the Lenovo Support website. Use the links provided earlier to access the download pages.
  3. If using the bootable option, create bootable media (USB drive or DVD) using the instructions provided with the downloaded tool.
  4. If using the downloadable option, run the downloaded package within your operating system.
  5. Follow the on-screen instructions to initiate the diagnostic scan.
  6. Review the results and note any “fail” statuses or error codes.
  7. Save a copy of the diagnostic logs for your records.

Individual Diagnostic Tools: Targeted Troubleshooting

Lenovo also provides individual diagnostic tools for specific hardware components, such as the Lenovo Hard Drive Quick Test. These tools are particularly helpful when you suspect an issue with a particular component. You can find these tools on the Lenovo Diagnostic Solutions website under the “Individual Diagnostic Tools” section.

How Do I Run a Battery Diagnostic on My Lenovo Laptop?

  • Lenovo Vantage: Check if Lenovo Vantage includes a battery health check feature.
  • Lenovo Diagnostic Solutions: Explore the Lenovo Diagnostic Solutions suite or the individual tools download page for a dedicated battery diagnostic tool.
Lenovo Diagnostics Windows

How Does Lenovo Vantage Help in Diagnostics?

Lenovo Vantage is a powerful application that simplifies diagnostics and system management:

  • Hardware Diagnostics: Offers both Simple and Custom scan options to check the health of components like CPU, memory, storage (SSD, SATA, SAS), optical drives, wireless components, motherboard, video, and RAID.
  • User-Friendly Interface: Makes diagnostics accessible even to non-tech-savvy users, providing clear instructions and results.
  • Common Issue Detection: Identifies frequent issues such as battery performance problems and system lags.
  • Step-by-Step Guide: Users can easily navigate through diagnostics with guided prompts and recommendations.

Benefits: By streamlining system checks, Lenovo Vantage empowers users to maintain optimal laptop performance without needing extensive technical knowledge.

What Are the Lenovo Diagnostic Solutions?

Lenovo Diagnostic Solutions provide comprehensive testing for various troubleshooting scenarios:

  • Bootable and Downloadable Packages: Available for both Windows and Linux, these tools facilitate diagnostics when the OS is unbootable.
  • Types of Tests: Include memory, storage, CPU, motherboard, and specific tests like the Lenovo Hard Drive Quick Test.
  • Scenario-Based Troubleshooting: Ideal for addressing complex issues such as boot failures and hardware malfunctions.
  • User Guide: Offers detailed instructions for downloading and utilizing these tools effectively.

These solutions enable users to perform deep diagnostics, helping identify and resolve system issues efficiently.

How Can I Run UEFI Diagnostics on My Lenovo Laptop?

UEFI diagnostics are essential when the OS is inaccessible, offering a way to diagnose hardware independently of the OS:

  • Accessing BIOS: Restart your laptop and press the designated key (often F2, F10, or Del) to enter BIOS setup.
  • Navigating to UEFI Diagnostics: Locate the diagnostics section within the BIOS menu.
  • Running Tests: Select and run the necessary tests for hardware components such as memory, motherboard, and storage.

To enhance this process, you can download bootable media with an option for UEFI Diagnostics from the Lenovo support site.

Importance: UEFI diagnostics provide a low-level testing environment, crucial for diagnosing fundamental hardware issues without relying on the OS.

How Do I Interpret Diagnostic Results?

Interpreting diagnostic results is key to understanding your laptop’s health:

  • Pass/Fail Statuses: Each test will return a ‘pass’ or ‘fail’ status, indicating the condition of the component.
  • Result Codes: Use these codes to seek further support or technical assistance if needed.
  • Warranty Check: Verify the warranty status for potential part replacements if a component fails.
  • Saving Logs: Save diagnostic logs for future reference or to assist technical support in troubleshooting.

These steps help users make informed decisions regarding repairs and maintenance.

Common Troubleshooting Scenarios

  • Freezing: If your Lenovo laptop keeps freezing, diagnostics can help identify potential causes. Run a memory test using Lenovo Vantage or Lenovo Diagnostic Solutions to check for RAM issues. A full system scan can also help uncover other hardware or software conflicts that might be contributing to the problem.
  • Black Screen: A black screen can be caused by various hardware issues, such as problems with the display, graphics card, or even the motherboard. Try accessing UEFI diagnostics to test your hardware components. If you can access the Lenovo logo screen before the screen goes black, it might indicate an issue with the operating system loading. Consider booting into Safe Mode to try resolving software conflicts or using a bootable recovery drive to repair your operating system.
  • Boot Problems: If your Lenovo laptop won’t boot, it might be due to issues with the hard drive, boot files, or BIOS settings. Try accessing UEFI diagnostics to test your hardware. If you can’t even access the BIOS menu, it could indicate a more serious hardware problem requiring professional repair.

What Additional Resources Are Available for Lenovo Diagnostics?

Lenovo provides a variety of resources to enhance diagnostic capabilities:

  • Lenovo ID Benefits: Creating a Lenovo ID offers critical product support, upgrades, and alerts, including safety issues or product recalls. It also helps validate the warranty with purchase history.
  • ThinkVantage Technologies: Offers additional applications for managing system performance and security.
  • External Links: Access Lenovo Diagnostic Solutions, Lenovo Vantage download, and ThinkVantage Technologies downloads for tools and guides.
  • Contacting Lenovo Support: If diagnostics do not resolve your issue, reach out to Lenovo support for further assistance. This provides a direct avenue for professional help.

Conclusion

Running diagnostics on your Lenovo laptop is crucial for maintaining its health and performance. By leveraging tools like Lenovo Vantage and Lenovo Diagnostic Solutions, you can effectively troubleshoot and resolve issues. Regular diagnostics empower you to keep your device in optimal condition, ensuring it meets your needs reliably. Remember to perform checks periodically and seek professional help if required.

How to perform hardware diagnostics with Lenovo Vantage video: 

_____________________

J.S. is the owner, content creator, and editor at Upgrades-and-Options.com. I’ve worked in the IT and Computer Support field for over 20 years. The server hardware in my computer labs has mostly been IBM, but I’ve supported Dell, HP, and various other hardware. In addition, as part of my lab administrator responsibilities, I’ve learned, supported, and repaired/upgraded network hardware such as Cisco routers and switches. READ FULL BIO >>

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