Практически все те, кто увидел у себя на экране ошибку с кодом 30015-11 (3221225506), стали ее свидетелями при попытке установить Microsoft Office. При чем не так важно, какая у него версия: 2013, 2016 или 2019. Причинами могут стать как довольно банальные, так и более сложные проблемы. В некоторых случаях без дополнительного программного обеспечения не обойтись. Сейчас мы рассмотрим основные причины ошибки и способы ее устранения.
Что-то пошло не так. Извините, мы столкнулись с проблемой. Зайдите в Интернет, чтобы получить дополнительную помощь. Код ошибки: 30015-11 (-1073741790).
Причины
Нередко речь идет о каких-то системных проблемах, которые сложно поддаются исправлению вручную. Помимо этого, есть вполне понятные причины появления сбоя:
- конфликт с другими версиями офисного пакета;
- блокировка работы программы средствами защиты операционной системы;
- неактивные службы.
Как исправить ошибку 30015-11 (-1073741790)?
Самое эффективное решение, исходя из опыта других пользователей, это установка и использование диагностического инструмента. Microsoft распространяет утилиту, которая умеет обнаруживать и исправлять различного рода неполадки, связанные с установкой, обновлением и удалением офисного пакета программ. В данном случае предлагаем полностью удалить старый софт от этого разработчика, чтобы он не мешал в новой установке.
Что нужно сделать:
- Перейти на официальную страницу с инструментами для восстановления правильной работы Microsoft Office.
- В разделе Microsoft Support and Recovery Assistant жмем на кнопку «Download» и устанавливаем полученную утилиту.
- Выбираем установленный Microsoft Office и удаляем его.
- Пытаемся выполнить установку, если это не сработает пробуем инструмент Setup Office.
Также на время установки уместно отключить средства защиты: как встроенные, так и внешние. Так больше шансов избежать неполадок с инсталляцией Microsoft Office. Некоторые рекомендуют отключить и службу защиты программного обеспечения (Microsoft Software Protection). Попробовать стоит. Среди прочего можно попробовать проверить ключ Windows, чтобы система была правильно активирована.
Applies ToOffice 2016 Office 2013 Office for business Office 365 Small Business Microsoft 365 admin Office 365 operated by 21Vianet Office 365 operated by 21Vianet — Small Business Admin Office 365 operated by 21Vianet — Admin Office 365 Germany — Enterprise Office 365 Germany — Enterprise admin
When trying to install Microsoft 365, you might get one of these errors. We’ve listed the most commons solutions first, so try them in order.
Option 1 — Restart your device and try installing Office again
In your browser, bookmark this article so you can easily return to it since you’ll have to restart the computer you’re trying to install Microsoft 365 on.
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Save your work and close any programs you have open, and then restart your computer.
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Once your computer restarts, open a web browser such as Internet Explorer, and sign in with the account associated with Microsoft 365, and then select Install.
To reinstall Office, select the version you want to install and follow those steps.
Microsoft 365Office 2024Office 2021Office 2019Office 2016
Option 2 — Use the offline installer to install Office
The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation.
For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office.
Need more help?
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Have you been eager to get started with Office 365 only to have your hopes dashed by error 30015-11 (3221225506)? This error can be a real puzzle, leaving you stranded with an incomplete installation of your Office suite. But don’t worry, because we’re going to unravel this mystery together. In this article, we’ll take you by the hand through the causes of this error and provide you with a step-by-step solution so you can get back to work without delay.
Looking for Office 365 at a great price and with an activation guarantee? At our online shop, Licendi, we offer exactly that and much more. Not only do we guarantee you a smooth purchase process, but we also ensure that your activation is successful, so you can enjoy everything Office 365 has to offer without delay.
What Causes Error 30015-11 (3221225506) when Installing Office 365?
First, it is crucial to understand what is going on. This error usually arises for a number of reasons, such as corrupt installation files, conflicts with antivirus software, or problems in the Windows registry. Identifying the exact cause can be like looking for a needle in a haystack, but fear not, because there are general solutions that can address all of these possible causes.
Step-by-Step for Troubleshooting Error 30015-11
1. Temporarily disable your anti-virus software.
Let’s start with the basics. Sometimes your antivirus software can interfere with the installation of Office 365. Disable it temporarily (but don’t forget to re-enable it later) to see if that was the obstacle.
2. Run the Office Repair Tool
Microsoft is aware of the problems that can occur during the installation of its products and offers a repair tool that can fix several bugs, including 30015-11 (3221225506).
3. Clear Temporary Files
Temporary files not only take up space, they can also cause conflicts. Use the Windows disk cleanup tool to get rid of them and make room for a clean installation.
4. Use the Installation Wizard
5. Check the Windows Registry Settings
This step is a bit more technical and should be done with care. Problems in the Windows registry may be at the root of the error. If you are unsure, consider seeking professional help.
Prevention: Avoid Future Installation Mistakes
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Keep your system up to date. Windows updates can fix many compatibility problems.
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Clean Installation. Make sure your system is free of previous versions of Office before attempting a new installation.
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Check Disk Space. Lack of disk space can be a critical factor during installation.
Conclusion: Goodbye to Error 30015-11!
With these steps, you should be able to overcome the 30015-11 error (3221225506) and complete your Office 365 installation. Remember, the key is patience and following the instructions carefully. If all else fails, don’t hesitate to contact Microsoft support; after all, they are there to help!
Technology can be tricky, but with the right guidance, there’s no problem you can’t overcome. We hope this article has provided you with the knowledge you need to resolve the error when installing Office 365 and brought you one step closer to a smooth computing experience.
Do you have any additional questions or tips on how to handle this error? Let us know in the comments!
Frequently Asked Questions
Can I install Office 365 without an internet connection? Yes, but you will need to download the Office 365 offline installer first.
What do I do if the error persists after following all the steps? If the error 30015-11 (3221225506) persists, it may be helpful to contact Microsoft support directly for expert assistance.
How can I avoid this error in future installations? Making sure your system meets the minimum Office 365 requirements, keeping your operating system up to date and performing a clean install can help avoid this error in the future.
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If you are trying to install Microsoft Office 2019 or Office 2016 on your Windows 10 PC and the Office installation fail with error «Something went wrong, Error Code: 30015-11 (-1073741790) or 30015-11 (3221225506), then continue below to fix the problem.
Problem in details: When you try to install or to re-install Microsoft Office 2019, 2016 or 2013, the installation fails with error: «Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code: 30015-11 (3221225506) or Error Code: 30015-11 (-1073741790).
How to FIX: Office Setup Error Code 30015-11 (-1073741790) & 30015-11 (3221225506)
Before continuing below to resolve the Office installation problems, try the following:
1. Temporarily disable any third-party Antivirus or Firewall program before starting the Office installation.
2. Install all available Windows 10 Updates.
3. Update Windows 10 to its latest version.
Method 1. FIX Error 30015-11 by Uninstalling all Office versions from your PC.
The first method to solve the error codes 30015-11 (-1073741790) & 30015-11 (3221225506) in Office installation is to remove all Office installations, by following the steps below:
1. Download the Microsoft Support and Recovery Assistant (SARA) utility.
2. When the download is completed double click to run the SetupProd_OffScrub.exe application.
3. Click Install to install the SARA utility.
4. When the installation is completed, click Agree and then click Yes.
5. Wait until the ‘Microsoft Support and Recovery Assistant’ troubleshooting the issue.
6. Select the checkbox, at the left of the Office product name to select all the installed Office products and click Next.
7. Now wait until the Office removal process is complete and when this is done, restart your computer.
8. After restart, proceed and reinstall Office by following the instructions from these links:
- Office 365
- Office 2019
- Office 2016
- Office 2013
Method 2. Repair Windows Component Store & System Files.
1. Open Command Prompt as Administrator.
2. In command prompt give the following command and press Enter:
- DISM /Online /Cleanup-Image /StartComponentCleanup
3. When the process is completed, give the following command:
- DISM.exe /Online /Cleanup-image /Restorehealth
4. When the DISM operation is completed, type the following command and hit Enter:
- sfc /scannow
5. Now wait until the System File Checker repairs the Windows System Files.
6. When the repair is completed, restart your PC and check if the problem has resolved.
Method 3. Check if the Software Protection service can Start.
1. Open Windows Services control panel: To do that:
- Press Windows + R keys to open the run command box.
- In the Search box, type: services.msc & click OK.
2. In the right pane, make sure that the Startup Type of the Software Protection service is set to Automatic and the Log On As is Network Service.
3. Now try to start the Software Protection service manually, by right-clicking on the service and choosing Start.
4. Now according to your situation, proceed as follows:
A. If the service can start without errors (Status: Running), try again to install Office again.
B. If the service cannot be started for any reason or if you got an «access denied» error:
a. Right-click on the Software Protection service and choose Properties.
b. At Log On tab, choose This account and type Network Service. Then clear the password fields and click OK twice to save the changes.
5. Restart your computer and perform the steps 1-3 above to ensure that the Software Protection can be started without errors. If this happens, go ahead and install Office.
Method 4. Clean install Windows 10.
If after applying the above methods, you still cannot install Microsoft Office, I suggest to perform a clean Windows 10 installation.
Important: The clean Windows 10 installation means that all your files and settings will be lost during the installation process. So, proceed and backup all your important files and settings to another storage media before continue. (e.g. to an external USB drive).
That’s all folks! Did it work for you?
Please leave a comment in the comment section below or even better: like and share this blog post in the social networks to help spread the word about this solution.
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- Author
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Konstantinos is the founder and administrator of Repairwin.com. Since 1995 he works and provides IT support as a computer and network expert to individuals and large companies. He is specialized in solving problems related to Windows or other Microsoft products (Windows Server, Office, Microsoft 365, etc.).
Error code 30015-11 while installing Microsoft Office
Office Error code 30015-11 while installing Microsoft office is due to registry corruption or network collaboration. It can also occur due to the registry errors and string value changes. It can also block the office program installation being carried out successfully in the computer.
Performing the below steps given in the article in exact order will help you in resolving the error code in Microsoft office.
Disable anti-virus software to fix Office Error code 30015-11
Antivirus software installed on the computer may also affect the network connection and it throws Error code 30015-11. It also make the network connection to lag, make stream error and socket connection issues. Disable the antivirus temporarily for installation of Office program. It is also a recommended step, if not fixed in offline installation.
Steps to disable antivirus:
- Open antivirus console
- Tap on settings
- Select real time protection
- Turn off the real time protection and select until next reboot
- Try installing Microsoft office again.
Disable Proxy to Fix Office Error code 30015-11
The Proxy setting enabled on your Internet connection may also affect the installation of Microsoft office. It pops the Error code 30015-11 while installing Microsoft office from the online setup.
It is recommended to disable the proxy settings temporarily. The same will helps to install Microsoft office without the error message such as couldn’t stream, execution and registry error.
Follow the steps to disable Proxy settings:
- Press windows key and R key
- Type “appwiz.cpl”
- In internet properties tap on connection
- Select LAN settings
- Uncheck the proxy settings
- Click Apply and OK
- Try installing Microsoft Office again
Checking and re-enabling the Windows Installer file settings to fix Office Error code 30015-11
Office installation may also get stopped, if the Windows installer service is not running or enabled.
- Type Windows key+ R to open the run command.
- In the run command box, type “services.msc”.
- Right click on the “windows installer” file from the list and click on “properties”.
- Enable Windows installer action by clicking on “start” option available.
Disk Clean Up to fix Office Error code 30015-11
The temporary files in your computer may also blocks the extraction and installation of new Office program files. It may throw Office Error code 30015-11 while installing Office 365, office 2019 and office 2016 due to the temporary left over files.
Perform a disk clean up to remove the temporary files in the computer and then try installing the office program.
Follow the steps to perform disk clean up:
- Windows key + R
- Type “cleanmgr” in the run command box.
- Select Drive C
- Select the temporary file folders listed in the disk clean up box.
- Click Ok to proceed and clean up the temporary files.
Disable security Firewall temporarily.
Firewall of computer may also block the office installation. It makes a non-responsive replay from the installer. It is recommended to disable the windows firewall, if the installation does not give any response while installing Microsoft office.
- Click the Windows Firewall to Start button Picture of the Start button, and then clicking Control Panel.
- In the search box, type firewall, and then click on Windows Firewall.
- Click Turn Windows Firewall on or off.
- Administrator permission required for password or confirmation. Type the password or provide confirmation.
- Click Turn off Windows Firewall (not recommended) under each network location that you want to stop trying to protect. Then click OK.
Complete removal and reinstallation of Microsoft Office
Another problem is erroneous residual files during the installation or un-installation of previous versions of Microsoft office. It also causes the error code.
So, if the issue persists after performing the above steps, un-installation and reinstallation of the Microsoft Office program may help to resolve the issues.
- Windows key + R to open the rum command.
- Type “appwiz.cpl” in the available window.
- Select Microsoft office under installed program list.
- Click on “uninstall/change” to remove the Microsoft office completely.
- Reinstall Microsoft office after complete removal of the program.
How to download and install Microsoft Office
Refer below given are some simple steps to download and install Microsoft Office from a Microsoft Office account.
Step-1.
Sign in to Microsoft Account.
- Open the web browser in the computer.
- Enter the url as” www.office.com” in the address bar and press enter.
- Enter the log in credentials of Microsoft Office account in the columns provided.
- Click on “sign in” option where you will be redirected to your personal Microsoft Account page.
Step-2.
Download Office
- You will be able to see the purchased Microsoft Office version in your Microsoft Office account page.
- Click on “Install” button under the Microsoft office suit that you have already purchased.
- The Microsoft office suit will now start downloading.
Step-3
Installing Microsoft office
- Once the download is completed and set up file of Microsoft Office in “Downloads” folder in your computer.
- Double click the set up file which initiates the installation of Microsoft office in your computer.
- Select the “recommended settings” options to continue the installation when prompted.
- Wait till the installation gets completed successfully.
- Click on “done” or “finish” button to start using your newly installed Microsoft office.
Please click this link to get expert advice if you find any difficulty in installing Microsoft office in your computer.