Как починить windows hello - Windowsa.top - ваш верный помощник с OS Windows

Важной частью обеспечения безопасности Windows Hello является то, что распознавание лиц должно быть уверенным в том, что лицо является живым человеком, а не фотографией или другим изображением. Распознавание лиц должно иметь четкое представление о вашем лице. Если распознавание лиц пытается распознать вас, вы получите сообщение об ошибке Не удалось вас распознать. при попытке подписать. Если вы не можете выполнить вход с помощью распознавания лиц, войдите с помощью ПИН-кода или пароля, а затем улучшите распознавание лиц.

Советы

Убедитесь, что камера чиста и беспрепятственно
Проверьте освещение. Если с одной или другой стороны исходит резкий или особенно яркий свет, Windows Hello может быть труднее распознать вас
Некоторые необычные виды макияжа видны в инфракрасном диапазоне, и это может сделать его более трудным для распознавания лиц, чтобы узнать вас
Попробуйте удалить шляпы или другие аксессуары вокруг вашего лица. Очки обычно не являются проблемой, особенно если вы носили их, когда вы впервые настроили распознавание лиц, но некоторые типы шляп или других аксессуаров, которые обрамляют ваше лицо может быть
Настройка распознавания лиц, чтобы распознавать вас с очками и без них, если вы носите их

Примечание: Если компьютер управляется вашей работой или учебным заведением, ИТ-администратор, возможно, включил расширенный анти-спуфингов для Windows Hello. Это задает еще более высокий стандарт для распознавания и может особенно вызвать проблемы в затемненных комнатах.

Чтобы улучшить распознавание, перейдите в раздел Параметры > Учетные записи > параметры входа > распознавание лиц (Windows Hello) и выберите Улучшить распознавание.

Если у вас по-прежнему возникают проблемы с распознаванием лиц Windows Hello, попробуйте запустить средство устранения неполадок, которое может устранить проблему.

Запуск средства устранения неполадок Windows Hello

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FAQ

[Windows 11] Недоступно распознавание PIN-кода, лица или отпечатка пальца (Windows Hello) после обновления до Windows 11

После обновления Вашего ПК до Windows 11 Вы можете столкнуться с уведомлением: «Вы должны добавить пароль, прежде чем использовать этот параметр входа» в отношении функции распознавания PIN-кода, лица или отпечатка пальца (Windows Hello) в разделе вариантов входа. Подробные инструкции можно найти в этой статье.

Windows 11 требует от пользователей входить в Windows Hello только с учетной записью Microsoft на устройстве для повышения безопасности. Поэтому Вам нужно переключить локальную учетную запись на свою учетную запись Microsoft, и тогда будет доступно распознавание лиц.

Нажмите [Пуск] ①, затем выберите [Параметры] ②.

Картинка с сайта: www.asus.com
В параметрах выберите [Учетные Записи] ③, затем выберите [Ваша информация] ④.

Картинка с сайта: www.asus.com
В параметрах учетной записи нажмите [Переключиться на аккаунт Microsoft] ⑤.

Картинка с сайта: www.asus.com
После того, как Вы войдете в свою учетную запись Microsoft, вернитесь к параметрам входа, после чего станет доступна настройка распознавания лиц.

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Windows 7 and later versions supported biometric sign-in. On Windows 10, the biometric sign-in option exists as an official feature known as Windows Hello.

Windows Hello is, essentially biometric sign-in however, it is divided into different types depending on the device used to sign in. Windows Hello Face uses the camera on your system to sign you in via facial recognition. If you use a fingerprint scanner, it will be set up as Windows Hello Fingerprint. And if you use a PIN, you will set up a Windows Hello PIN.

Windows Hello can be set up in different ways but by far the most selective method is Windows Hello Face. This option doesn’t work with all webcams. Instead, there is a very small list of webcams that can be used to set this feature up.

For Windows Hello Fingerprint, you will find that most fingerprint scanners, even no-name brands will work just fine if the device has been set up correctly.

If you’re trying to use Windows Hello but Windows 10 tells you the feature isn’t available, here are a few things you can do.

1. Check device compatibility

If you’re trying to set up Windows Hello either with a webcam or a fingerprint scanner, you should check if the device is supported.

Use this helpful tool provided by Microsoft to narrow down compatible devices/computers.

2. Install Windows Hello Face

Windows Hello Face is a service that needs to be installed in order for the feature to work. This is an optional feature so there’s a chance it isn’t installed.

Open the Settings app (Win+I keyboard shortcut).
Go to Apps.
Click Optional Features.
Go through the list of installed features and see if Windows Hello Face is listed.
If Windows Hello Face is not listed, click Add a feature.
Enter Windows Hello Face in the search bar.
Select the feature from the results and click Install.
Restart the system.

3. Enable Windows Hello from Windows Registry

Windows Hello relies on biometric devices to work and these devices can be disabled from the registry. If they’ve been disabled, you will not be able to set up Windows Hello on your system.

Tap the Win+R keyboard shortcut to open the run box.
Enter regedit and tap the Enter key.
Go to the following key.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System

Right-click the System key and select New>DWORD (32-bit) Value.
Name it AllowDomainPINLogon.
Set its value to 1
Restart the system.

4. Enable Windows Hello from Group Policy

If you’re using Windows 10 Pro and are connected to a domain, you need to enable Windows Hello from the group policy.

Tap the Win+R keyboard shortcut to open the run box.
Enter gpedit.msc and tap the Enter key.
In the column on the left, go to Computer Configuration>Administrative Templates>Windows Components.
Look for the Allow the use of biometrics policy and enable it.

5. Update drivers

Updating drivers may fix the problem with Windows Hello.

Open Device Manager.
For a fingerprint scanner: expand Biometric devices.
For a webcam: expand Cameras.
Right-click the device and select Update Driver.
Select Search Automatically for driver.
Install all available driver updates and restart the system.

6. Update Windows 10

Check if a Windows update is available and install it.

Open the Settings app (Win+I keyboard shortcut).
Go to Update and security.
Select the Windows Update tab.
Click Check for Updates.
Install available updates.

7. Uninstall Windows update

If Windows Hello was working on your system, and it stopped after installing an update, uninstall it.

Open the Settings app (Win+I keyboard shortcut).
Go to Update and security>Windows Update.
Click View Update History.
Click Uninstall Updates.
Select the recently installed update that you think is causing problems and uninstall it.

Conclusion

Windows Hello works with select few devices if you’re trying to set up Windows Hello Face but, for Windows Hello Fingerprint, most biometric devices will do the job. You can also use a PIN which is also a Windows Hello sign-in method and Windows 10 prefers it over a password. All you need to set up a PIN is a keyboard.

Fatima Wahab

Fatima has been writing for AddictiveTips for six years. She began as a junior writer and has been working as the Editor in Chief since 2014.

Fatima gets an adrenaline rush from figuring out how technology works, and how to manipulate it. A well-designed app, something that solves a common everyday problem and looks

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Windows Hello is a convenient and secure tool that allows you to set up your computer with biometric and PIN authentication. However, progressive biometric authentication offers a seamless and secure way to gain access to your Windows 11 PC. Sometimes, the Hello feature might not work on the latest Windows 11 operating system.

It can be frustrating, especially when you’re trying to unlock your device. In this guide, we’ll walk you through the most effective methods that you can use to troubleshoot and solve the problem. However, if you’re unsure how to set up Windows Hello, refer to our guide on setting up Windows Hello in Windows 11.

Windows Hello might not work on your Windows 11 PC due to various reasons, such as the absence of a configured Microsoft account, a corrupted biometric driver, or running an outdated Windows version.

Here, we have discussed all the possible ways to resolve the issue of Windows Hello not functioning on Windows 11. So, let’s discuss them one by one.

1. Sign Into Your Microsoft Account Again

There’s a possibility that Windows Hello on your Windows 11 operating system isn’t working due to a temporary glitch in your Microsoft account. In that case, you should try signing out and then signing back into your Microsoft account. This will help you resolve the unknown bugs and glitches that are preventing Windows Hello from functioning correctly.

To sign back into your Microsoft account on your Windows 11 PC, follow these steps:

1. Press the Windows Key on the keyboard to open the Start Menu.

2. Click on your Profile icon.

3. Then, click on the Sign out option on the pop-up menu.

3. Once you click the Sign out option, you will be directed to the Windows lock screen.

4. Here, enter your Windows PIN or password by clicking on the Sign-in options.

5. Finally, check if Windows Hello is working on your Windows 11 PC.

2. Enable Windows Hello

To access Windows Hello, you must enable it on your Windows 11 operating system. It is possible that the Windows Hello feature is not working because you haven’t set it up correctly. Double-check the Windows Hello feature on your computer and set it up correctly.

To enable Windows Hello, follow these steps:

1. Press the Windows + I keys to open Settings.

2. Click on the Accounts tab on the left pane.

3. Next, click the Sign-in options on the right side.

4. Under the Sign-in options window, click PIN (Windows Hello) and then click on the Set up button on the right side.

5. Here, you will need to create a Windows Hello PIN. For that, follow the on-screen instructions to set up a Windows Hello PIN.

3. Reset Windows Hello

If you have enabled Windows Hello on your computer and it doesn’t work, you should reset Windows Hello on your Windows 11. It’s possible that the facial or fingerprint recognition you previously configured wasn’t set up properly. In that case, you should reset Windows Hello and configure it again.

Here’s how you can reset Windows Hello:

1. Open Settings and click on the Accounts tab on the left pane.

2. Then, click the Sign-in options on the right side.

3. Under the Ways to sign in section, click the Fingerprint recognition (Windows Hello) option.

4. Click the Remove button next to Remove this sign-in option.

5. Then, click on the Set up button on the right side.

6. After that, you will get the Windows Hello setup window for fingerprint recognition.

7. Here, click the Get Started button.

8. Enter the Windows PIN and follow the on-screen instructions to complete the process.

If you want to reset Facial recognition (Windows Hello) on your Windows 11, then follow the same procedure to reset and set up facial recognition. This will Reset Windows Hello

4. Change the TPM Settings

TPM stands for Trusted Platform Module, which is a hardware-based security system for a secure cryptoprocessor. The primary purpose of this technology is to provide additional layers of security by preventing unauthorized access to sensitive information.

TPM (Trusted Platform Module) plays a major role in the Windows operating system. However, if the hardware layer encryption of TPM is disabled, then Windows Hello won’t work correctly. Make sure to check the TPM settings on your Windows 11 computer.

Here’s how to do it.

1. Press the Windows Key on the keyboard to open the Start Menu.

2. In the Search bar, type Run and click Open.

3. In the Run dialog box, type tpm.msc and click on the OK button.

4. Under the Trusted Platform Module (TPM) Management on Local Computer, click the Action tab at the top bar.

5. From the pop-up menu, click Prepare the TPM option and enable it.

6. After that, restart your system to apply changes.

If the Prepare the TPM option is greyed out, it means the option is already enabled on your computer. In that situation, don’t make any changes. However, if you are still not able to enable TPM on your system, then you can check our guide on enabling TPM on Windows 11.

5. Update Biometric Devices Driver

Most of the time, the Windows Hello feature is not working due to an outdated biometric driver. Make sure to check the biometric device driver on your Windows 11 operating system. If it’s running on an outdated version, make sure to update it.

To update the biometric device driver, follow these steps:

1. Click on the Window icon.

2. In the Search bar, type Device Manager and click Open.

3. Under the Device Manager window, double-click on the Biometric devices.

4. Here, you will find Biometric devices. Select the device, right-click on it, and choose Update driver.

For facial recognition, right-click on the installed camera and choose Update driver.

5. An Update Drivers window will prompt. Here, click on the Search automatically for drivers option.

6. Now, Windows will automatically check for the latest driver updates, and download and install the update if available.

7. Once you have successfully updated the biometric device driver on your Windows 11, restart your computer to apply the changes.

6. Reinstall Biometric Devices

If updating the biometric device driver doesn’t work to solve the Windows Hello issue, you should uninstall and reinstall the biometric device driver on your Windows 11.

To uninstall and reinstall the biometric device driver, follow these steps:

1. Open the Device Manager.

2. Under the Device Manager window, double-click on the Biometric devices.

3. Right-click on it and choose the Uninstall device option.

4. Finally, click on the Uninstall button to confirm it.

5. After uninstalling the biometric driver on your Windows 11, restart your computer, and the driver will automatically be installed on the system.

6. Afterwards, try checking if Windows Hello is working. If the issue persists, follow the next solution.

7. Update Windows 11

If you have followed all the troubleshooting methods mentioned above and Windows Hello is still not working on your Windows 11 operating system, the outdated version of Windows is likely the root cause.

An outdated version of Windows can create several issues with both applications and system settings. To resolve the problem, you can check for a system update.

For that, you can follow these steps:

1. Press the Windows + I keys together on the keyboard to open Settings.

2. Click on the Windows Update tab on the left pane and then click on Check for updates.

3. Now, your system will automatically check for pending updates.

4. Click on the Download and Install button to install the pending updates if available.

5. Once it is finished, restart your computer.

Conclusion

By following the above-mentioned methods, you should be able to fix the issues you are facing with Windows Hello in Windows 11. However, sometimes the face recognition feature might also cause issues, so to fix it, you can check out our guide on fixing Windows Hello face recognition not working.

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Quick Tips

Ensure that camera access is enabled on your PC and prevent Windows from turning off the biometric device drivers.
Deleting the NGC folder, where Windows stores all sign-in information, can also help resolve issues.
Review Group Policy settings to ensure that Windows Hello isn’t disabled.

Fix 1: Enable Camera Access

If you have previously disabled camera access, Windows Hello may have trouble using your camera and display the “Sorry, something went wrong. Couldn’t turn on the camera” error.

To enable camera access on Windows:

Step 1: Press the Windows key + I to open the Settings app and head to Privacy & security > Camera.

Step 2: Enable the toggle next to Camera access.

Enable or Disable Camera Access for Apps on Windows 11

Fix 2: Prevent Windows From Turning Off Biometric Devices

Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. Several users on a Microsoft community post reported fixing the issue by configuring power management settings for biometric devices on their PCs. You can also give it a go.

Step 1: Right-click on the Start icon and select Device Manager from the list.

Step 2: Expand Biometric devices. Then, right-click on the first entry and select Properties.

Step 3: Switch to the Power Management tab and uncheck the Allow the computer to turn off this device to save power. Then, click OK.

Restart your PC after this and try using Windows Hello again.

Fix 3: Reinstall the Biometric Device Drivers

If Windows Hello still shows the “Something went wrong, please try again” error, the biometric drivers on your PC may be corrupted. In that case, you will need to reinstall the problematic drivers to fix the issue.

Step 1: Right-click on the Start icon and select Device Manager from the list.

Step 2: Expand Biometric devices, right-click on the first entry, and select Uninstall device.

Restart your PC after this, and Windows will automatically install the missing drivers on boot. Following that, you should not encounter any issues.

Fix 4: Delete the NGC Folder

Windows saves all your Windows Hello sign-in information in the NGC folder. If this folder has become inaccessible for some reason, you could encounter issues. In that case, deleting the NGC folder can help you get rid of problematic data.

To delete the NGC folder, you’ll need to take its ownership by following the steps below.

Step 1: Right-click on the Start icon and select Terminal (Admin) from the list.

Step 2: In the console, run the following command to take ownership of the NGC folder.

takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /r /d y

Step 3: Next, run the following command to grant administrative permission.

icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:F /t

Take Ownership of Ngc Folder on Windows 1

After running the commands, use the following steps to delete the NGC folder.

Step 1: Press the Windows key + E keyboard shortcut to open File Explorer. Then, head to the following folder:

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

Step 2: Select the NGC folder and click the trash icon at the top to delete it.

Once you complete the above steps, your old Windows Hello data will be removed. Following that, you shouldn’t encounter any issues.

Fix 5: Check Group Policy Settings

The Local Group Policy Editor on Windows makes enabling or disabling specific features on your PC easy. You need to review the applied group policies on your system to ensure that the Windows Hello feature isn’t turned off from there.

Step 1: Press the Windows key + R to open the Run dialog box. Type gpedit.msc in the box and press Enter.

Step 2: Use the left pane to navigate to Computer Configuration > Administrative Templates > System > Logon folder.

Step 3: Double-click on the Turn on convenience PIN sign-in policy on your right.

Step 4: Select Enabled and then click Apply, followed by OK to save the changes.

Fix 6: Create a New User Account

If all else fails, it’s likely that some of the core app files associated with your user account have become corrupted. In that case, your best option is to create and switch to a new user account. Here’s how you can go about it.

Step 1: Press the Windows key + I to launch the Settings app. In the Accounts tab, click on Other users.

Step 2: Click the Add account button.

Step 3: Type in your email address and follow the on-screen instructions to create a new user account on Windows.

Once created, sign in with the newly created user account and try using Windows Hello again.

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