@ftownphil
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I understand you have trouble scanning to computer on your windows 10 device,
No worries, as I’ll be glad to help you, that said, I’ll need a few more details to dissect your concern & provide an accurate solution:
Which software have you been using?
Did you try with an alternate software if it didn’t work using one?
While you respond to that, here’s what you need to know:
Use HP scanning software or Windows apps to start and edit scan jobs directly from your computer.
Read the following guide to select the option for your printer type and scanning requirements.
- Scan with HP Scan software
- Scan with HP Solution Center software
- Scan with Paint
- Scan with HP Scan and Capture (Windows 8 and10)
- Scan with Windows Scan (Windows 8 and 10)
CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
(By the end of this article all the issues should be resolved)
Let me know how that pans out
feel free to give me a virtual high-five by clicking the ‘Thumbs Up’ icon,
followed by clicking on ‘Accepted as Solution’ as it would help the community gain more knowledge,
And Have a great day Ahead!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let’s keep asking questions and growing together.
Is your HP Scanner doesn’t work accurately as it used to be? Then, read on the entire write-up to get to know why it happens and how you can fix it!
Undoubtedly, HP printers and scanners are the top-picks of millions of users all over the world. But, nowadays, HP scanners are not working properly as it used to. Many individuals have encountered the issue of the HP scanner not working. If you are also one of them and, then feel lucky, that you’ve arrived at the right spot. Yeah! Here you can get to know how to fix it. It’s not that big to get panic as this is the common issue that usually happens with HP scanner or other as well. Before moving ahead towards the solutions to fix this issue, it is quite better to get familiar with the causes.
What Causes the HP Scanner Not Working Issue?
The HP Scanner not working issue hinders your tasks, and abruptly stop the scanner to work appropriately. Sometimes, it is really hard to recognize the causes, especially when you are not so aware of techy things. Primarily, this issue occurs because of the wrong or outdated scanner files, corrupted system files, software errors in your system, the USB cable is not compatible with the scanner, and many more. But you don’t need to worry, as this issue can be fixed easily and quickly. String with the below suggested ways to solve this issue in no time.
How to Fix HP Scanner Not Working Problem in Windows 10
Here, at Tech Pout, we’ll help you understand the reasons behind this issue and explains to you how you can fix this issue. So, without any further ado, let’s jump into the list!
Fix 1: Check the Connection between Computer and Scanner
At the very initial level, what you can do to fix this problem is – check the connection between the system and the scanner. Moreover, if you are utilizing the USB cable then make sure that the USB cable must have properly connected to the USB ports. And, if you are utilizing the Wi-Fi connection then make sure the proper internet connectivity. Maybe, if you are accessing any VPN services, then try to disconnect it to ensure the effective working of the Scanner. Do all this in order to fix HP scanning problems, and then scan something just to check whether this issue has solved or not.
Read Also: Download HP Webcam Drivers for Windows 10, 8, 7
Fix 2: Run SFC Scan
If the above method doesn’t work for you, then try to run an SFC scan, this will surely work. SFC, System File Checker, it scans for corrupt or damaged system files and if there has anything like so in your system then it removes or repairs them. Corrupt or faulty system files are the biggest reason behind the poor working of the scanner. Accordingly, an SFC scan repairs all the corrupt files without any need for manual support. Follow the below-mentioned steps to run the SFC scan.
Step 1:- Hit the Win and R key simultaneously to toggle up the Run Dialog box.
Step 2:- Then, input cmd in the box and press enter from your Keyboard.
Bonus Tip: Don’t click on the ok tab, as this prevents you from opening the command prompt as administrator. Hence hit the Enter from your Keyboard.
Step 3:- After this, the Command Prompt will open and then enter SFC/scannow command and again hit the enter key.
Step 4:- Now, you have to wait for a moment until the entire process executed, then input the EXIT command to close the command prompt.
After accomplishing all this, restart your system and check the Scanner. If still your HP Scanner Not Working then move ahead towards the next fixes.
Read More: Download HP Printer Drivers Software for Windows 10
Fix 3: Update Your HP Scanner Driver
Next is the utmost crucial point that surely fixes your HP scanner not working problem in Windows 10 and that is – update your HP scanner drivers. Drivers ensure the effective performance of the system and other connected peripherals. So, you need to make sure that the drivers of your system and hardware that you used must be associated with the latest ones.
Now, here comes two approaches to update HP Scanner drivers i.e., either manually or automatically. Doing this task manually is a bit cumbersome and you need to have a good amount of techy knowledge. Hence, we would like to suggest you rely on the automatic approach because in this you just need to install an ideal driver updater software. And, no other driver updater is better than Bit Driver Updater. A fully operative tool that updates all the drivers within just a single click. Here’s how to do it!
Step 1:- Download and run the Bit Driver Updater.
Step 2:- Wait for a moment until the Automatic Scan process is performed.
Step 3:- Then, it will display the list of outdated drivers, examine the list carefully.
Step 4:- Once you examined the list, then select the driver that you want to update and click on the Update Now tab. And, if you want to update all the drivers simultaneously then click on the Update All option rather than Update Now.
After all, this, restart your system and check scanner is working or not. Isn’t it a matter of a few minutes to update drivers via Bit Driver Updater? Of course, it is! So, if you haven’t downloaded this amazing utility tool yet then do it right now. Below is the download link of this magnificent driver updater tool, hit it!
HP Scanner Not Working Problem in Windows 10 – [Solved]
To sum up, the above we’ve tried to explain to you how to fix the HP scanner not working problem in Windows 10. We’ve tried our best to serve you better than the rest. Still, if your HP Scanner lagging in working accurately, then let us know in the comment box below. We’ll help you out in all the possible ways. And, don’t forget to subscribe to our Newsletter for getting daily tech feeds instantly. Hopefully, this article has really proved helpful to you. That’s it as for now, we’ll come back sooner, till then, stay tuned with us!
Jun. 23, 2022 / Updated by
Bessie Shaw to
Windows 10
The HP scanner not working issue is very common in Windows 10. It could be caused by various factors, corrupted system files, outdated or broken scanner driver issues, etc. Here are top 3 ways you could follow to fix the HP scanner doesn’t work properly problem in Windows 10, also applied to Canon, Epson, Samsung and other brand scanners.
1. Repair Corrupted System Files to Fix HP Scanner Not Working in Windows 10
The HP scanner not working issue in Windows 10 or after Windows 10 upgrade could be related to the corrupted system files. To repair them, follow these steps:
Step 1. Press Windows key + R altogether to launch the Run dialog.
Step 2. Type «cmd»and hit Enter.
Step 3. In Command Prompt, type the command sfc /scannowand hit Enter.
Note: The process will take several minutes to fix the corrupted system files.
2. Start WIA Service to Fix HP Scanner Not Working in Windows 10
If the Windows Image Acquisition (WIA) service is disabled, the HP scanner not working problem could occur in Windows 10, such as HP scanner not available, HP scanner not scanning, etc. You shall start the Windows Image Acquisition service to resolve the problem. Take these steps:
Step 1. Press Windows key + R altogether to launch the Run dialog.
Step 2. Type services.msc and then hit Enter.
Step 3. Locate Windows Image Acquisition service from the list.
Step 4. Right-click on Windows Image Acquisition service and select Properties.
Step 5. Change the startup type to Automatic.
Step 6. Click Apply and then OK.
Step 7. Reboot your computer.
Note: In addition to the Windows Image Acquisition service, you’d better start all the other related services, including DCOM Server Process Launcher, Remote Procedure Call RPC, RPC Endpoint Mapper and Shell Hardware Detection.
3. Update Scanner Driver to Resolve HP Scanner Not Working in Windows 10
The scanner driver issues could also cause the scanner not working in Windows 10. Therefore, you shall download and update the scanner driver regularly. If you are not tech-savvy, it is recommended to utilize an automatic driver download and update utility tool like Driver Talent. It could detect your outdated scanner driver instantly and then automatically download and install the most compatible scanner driver in two minutes. All the drivers are safe and well tested.
Click the button below to grab Driver Talent directly.No viruses. No trojans.
Download Now
Here is the easy 3-step guide to use Driver Talent to download and update the related scanner driver.
Step 1. Scan Your PC
Launch Driver Talent. Click the «Scan» button to make a full scan of your pc for all outdated, corrupt, damaged or missing drivers, including your scanner driver.
Step 2. Download and Update HP Scanner Driver
Click «Repair» to fix the identified problematic scanner driver. Click «Update» to download the latest drivers for your PC.
Note: It’s not recommended to always to update what ain’t broken unless needed for new features and advanced performance.
Step 3. Reboot Your PC
Reboot your PC to make the scanner driver update take effect.
In addition to the scanner driver download and update, Drive Talent comes with other premium features, such as drivers restore, drivers uninstall, system restore, drivers pre-download for another PC, PC Repair (no sound, no video, no Wi-Fi etc.), hardware detection, VR support check and PC speed up, etc.
4. Download the HP Print and Scan Doctor
You could use the HP Print and Scan Doctor to diagnose and fix your HP scanning not working problem. Take these steps:
Step 1. Go to HP’s official site to download the HP Print and Scan Doctor.
Step 2. Once the download is complete, run HPPSdr.exe on your PC to install it.
Step 3. Open the HP Print and Scan Doctor, and click Start and then select your scanner model in the list.
Note: If your scanner is not listed, make sure turn it on and click Retry. If there is a connection problem, follow the on-screen instructions.
Step 4. Click Fix Scanning.
If you have any questions about how to fix HP scanner not working issue in Windows 10, just write them down in the Comments section below. Any other PC issues, like PC slow, no WiFi available, no sound, USB not working, Bluetooth not available, mouse and keyboard not working, please check for solutions in the Windows 10 Fix section.
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When it comes down to printers, HP is one of the biggest in the market. The company manufactures some of the best printers and scanners available today, but that doesn’t mean the products are without problems. Some users are having problems with the scanner in their HP printer failing to work as it should. When attempts are made to scan documents, the printer fails to follow the command. There is no official error code when the failure happens, but that doesn’t matter. What matters here is whether or not the issue can be fixed. And we are here to report that it can be with little effort on your part.
This is a common problem with printers that include scanners, not just the HP-branded ones. But worry not because the problem can be solved with relative ease. The options you have are:
- Reset the printer scanner
- Check printer scanner compatibility with Windows 11/10
- Use HP Print and Scan Doctor software
- Reinstall the official HP printer software
- Check if Windows Image Acquisition is running
1] Reset the printer scanner
The first thing you may want to do is reset the printer scanner. This is a simple task, so we do not expect most users to find it too difficult.
To reset the printer scanner, the user must power it down and unplug the power cord from the socket. Wait for 10 to 20 seconds, then plug the device back into the power socket and reboot.
You can now go ahead and check to see if the scanner is still failing to work as it should.
2] Check printer scanner compatibility with Windows 11
Upgrading to either of these operating systems can cause your printer to buckle when scanning. Maybe it has a lot more to do with compatibility than anything else. To find out what is really happening, we suggest visiting HP Printers – Windows Compatible Printers.
From that page, you can check to see if your particular HP printer is compatible with Windows 10/11 operating systems.
3] Use HP Print and Scan Doctor software
HP has its own troubleshooting tool, Print and Scan Doctor. The software is designed to fix problems related to scanning and printing on all HP printer models.
- Download the software from the official HP Print and Scan Doctor for Windows site.
- After installing it to your computer, you must now go through the setup process by selecting your printer. From there, click on Fix Scanning to move on to the next step.
- After the troubleshooting is complete, the software will let the user know if any problems have been fixed.
4] Reinstall the official HP printer software
OK, so chances are the HP printer software is not working properly, hence the scanning issues many users are facing. Your best bet at this point is to simply reinstall the software in hopes things will return to normal.
- Open the Run dialog box by right-clicking on the Start menu button, then select Run.
- From within the box, please type appwiz.cpl, then hit the OK button or the Enter key to open Programs and Features.
- Right-click on the official HP printer software via Programs and Features, then hit Uninstall.
- Restart your Windows operating system promptly.
- Navigate to the official HP support page to download and install the correct software designed for your HP printer.
Once installed, restart your computer then check again to see if the scanner is working according to your requirements.
5] Check if Windows Image Acquisition is running
In some cases, the reason behind the issues with your HP scanner has much to do with Windows Image Acquisition being disabled.
- To do this, begin by pressing the Windows key + R to fire up the Run dialog box.
- From within the box, then, please type services.msc, then hit the Enter key.
- From the Names category, scroll down until you come across Windows Image Acquisition (WIA).
- Double-click on Windows Image Acquisition to open its Properties window.
- Select the General tab, and from there, you will want to navigate directly to Startup.
- Change the Startup to Automatic, and from there, click on Start > Apply > OK.
Restart your computer and we now expect things to be working in proper order, or at least, we hope.
Read: We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint
Why is my HP scanner not working?
If there are missing or outdated scanner drivers, then that can cause your HP scanner to cease from working properly. As it stands, then, you should always keep your drivers up to date, and this can be done in one of two ways: Manually or automatically.
Why won’t my printer scan to my computer?
Ensure the printer is on and connected to your computer, whether it’s a laptop or the desktop variety. If that doesn’t work, then visit the official HP website at https://support.hp.com/us-en/help/printscandoctor, download HP Print and Scan Doctor for Windows, and run the troubleshooter.
How do I enable my HP printer to scan?
You must use the HP Printer Assistant application to Enable Scan to Computer if it has been disabled. To do this, click on the Start Menu button, and from there, select All Apps. Click HP from the list of apps, and then select the printer name.
How do I reset my HP printer scanner?
Turn off the HP printer scanner device. Disconnect the power cable for 30 seconds and then reconnect. Turn on the product while you press and hold the Resume button for around 10 to 20 seconds until the attention light turns on. Finally, release the Resume button, and right away both the Attention and Ready lights should cycle through as the product restores to the factory default settings.
21.05.2023, 11:49. Показов 54827. Ответов 4
Добрый день!
Windows 10 х64 (не активирована)
Принтер МФУ HP LasrJet Pro MFP M28w
Утилита HP Scan сканирует, но не отображает содержимое (скриншоты приложил).
Принтер печатает и копирует со стекла, но не получается сохранить результат сканирования.
Т.е. процесс сканирования запускается, лампа полностью проходит сканирует,
но в утилите HP Scan просто не отображается результат сканирования и не активна кнопка «Сохранить»,
пробовал и pdf и jpg, без толку.
Скачали установил драйвера отсюда
https://support.hp.com/kz-ru/d… l/16647088
С помощью средств Windows через панель управления->устройства и принтеры->начать сканирование,
тоже самое сканирование выполняется, но после сканирования окно просто само закрывается и никакого результата нет.
До этого стояла Windows 7, этот же принтер исправно работал и сканировал.
Подозреваю, что виной ОС Windows 10, вернее то, что скан не дружит с ОС.
Поставил Windows 10 , установил драйвера, а ПО сканирования не дает сохранить результат сканирования.
Но, все же пару раз из десятка попыток, при добавлении страницы в ПО HP Scan , одну страницу все же удавалось отсканировать и сохранить (было это когда лампа немного туда сюда походила), т.е. сканер все же может отсканировать, но ПО что-то тупит.