How to Fix Microsoft Store Not Working in Windows 11
The Microsoft Store in Windows 11 enables users to download various apps and games from Microsoft. The store app gets updated frequently, but it’s not without problems. For some users, Microsoft Store stops working. Fortunately, you can fix it using our easy-to-follow methods in this article.
Why Is Microsoft Store Not Working?
- Incorrect date and time. Many users have reported that Microsoft Store stops working if the date and time of your system are set incorrectly. Setting the correct date and time can fix this issue.
- Corrupted Microsoft Store app cache. The Microsoft Store cache can corrupt and cause the store not to work. Clearing the cache should resolve the issue.
- Windows 11 is outdated. The Microsoft Store app may stop working if you haven’t updated Windows 11 in a while. Make sure to update it and check if that fixes the issue.
- Interference from a VPN or proxy server. Using a VPN or proxy server can cause connection issues that prevent you from accessing the Microsoft Store. Therefore, try to disable your VPN or proxy and check if the problem is resolved.
- Third-party DNS server interference. If you use a third-party DNS server address from Google of Cloudfare, try switching to Microsoft’s default DNS server, as third-party DNS servers may cause connection issues.
Video on How to Fix Microsoft Store Not Working in Windows 11
Table of Contents:
- Introduction
- Method 1. Set the Correct Date and Time
- Method 2. Run the Windows Store Apps Troubleshooter
- Method 3. Clear the Microsoft Store App Cache
- Method 4. Repair or Reset the Microsoft Store App
- Method 5. Reinstall Microsoft Store Using PowerShell
- Method 6. Set Your System to Obtain DNS Server Address Automatically
- Method 7. Disable Proxy Server
- Video on How to Fix Microsoft Store Not Working in Windows 11
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Method 1. Set the Correct Date and Time
Incorrect date and time is the leading cause of Microsoft Store not working. Setting the date and time to be synced automatically or setting the correct date and time manually should fix the issue in most cases.
1. Right-click Start and select Settings.
2. In the left pane, select Time & language and click Date & time.
3. Toggle on Set time automatically if it’s disabled.
4. If it’s already enabled, toggle off the Set time automatically slider.
5. Then, click Change next to Set the date and time manually.
6. Set the correct time and date and click Change.
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Method 2. Run the Windows Store Apps Troubleshooter
Microsoft Store is itself an app that is separate from Windows 11. If you can’t open Microsoft Store, try running the troubleshooter, which should resolve all app-related issues.
1. Right-click Start and click Settings.
2. Once in the System panel, scroll down and click Troubleshoot.
3. Click Other troubleshooters.
4. Scroll down and click Run next to Windows Store Apps to run the troubleshooter.
5. Restart your PC once the troubleshooter has resolved the issues.
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Method 3. Clear the Microsoft Store App Cache
Like other Windows apps, Microsoft Store accumulates cache data to speed up specific tasks. In some cases, the cache may become overloaded or corrupted, preventing Microsoft Store from working correctly.
1. Hold down Windows+R keys to open Run.
2. In the Run dialog box, type in CMD and hold down Ctrl+Shift+Enter keys to open the elevated Command Prompt.
3. In the Command Prompt window, type in wsreset and press Enter. The Command will execute some processes in the background, and Microsoft Store will automatically open when finished.
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Method 4. Repair or Reset the Microsoft Store App
Repairing the Microsoft Store app should fix the issues you have with the app. If resetting the app doesn’t fix the problem, try resetting it, but resetting the Microsoft Store app will delete the data stored in the app and require you to sign in.
1. Right-click Start and select Apps and Features.
2. Click the three dots next to Microsoft Store and select Advanced options.
3. In the Reset section, click Repair. Check if the Microsoft Store is working.
4. If Microsoft Store doesn’t work, click Reset.
5. Click Reset again to confirm.
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Method 5. Reinstall Microsoft Store Using PowerShell
The method below will show you how to reinstall Microsoft Store using a command in PowerShell.
1. Hold down Windows+R keys to open Run.
2. In the Run dialog box, type in powershell and hold down Ctrl+Shift+Enter keys to open PowerShell as an administrator.
3. In the PowerShell window, type in:
Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register «$($_.InstallLocation)\AppXManifest.xml»}
4. Press Enter to execute the command.
5. Close the Powershell window, and Restart your PC.
6. Hold down Windows+R keys to open Run.
7. In the Run dialog box, type in services.msc and click OK.
8. Right-click Microsoft Store Install Service and click Properties.
9. Open the Startup type drop-down menu and select Automatic.
10. In the Service status section, click Start.
11. Click Apply and click OK.
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Method 6. Set Your System to Obtain DNS Server Address Automatically
Using a third-party DNS server address may cause connection issues with Microsoft Store. Setting the DNS server address to be obtained automatically may resolve the issue with Microsoft Store not working.
1. Hold down Windows+R keys to open Run.
2. In the Run dialog box, type in ncpa.cpl and click OK.
3. Right-click your network adapter and click Properties.
4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
5. Tick Obtain DNS server address automatically and click OK.
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Method 7. Disable Proxy Server
A custom proxy server may also cause connection issues with Microsoft Store. Therefore, setting the proxy settings to automatic (the default setting in Windows) may fix the app.
1. Hold down Windows+R keys to open Run.
2. In the Run dialog box, type in inetcpl.cpl and click OK.
3. Select the Connections tab.
4. Click LAN settings.
5. Unmark the Use a proxy server for your LAN checkbox.
6. Mark the Automatically detect settings checkbox, and click OK.
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Quick Links
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Perform Some Preliminary Checks
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Repair and Reset the Microsoft Store App
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Ensure Time and Location Are Correctly Configured
-
Check for Internet Issues
-
Clear the Microsoft Store Cache
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Turn Off the VPN and Proxy Server
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Install the Available Windows Updates
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Reinstall the Microsoft Store
Summary
- Repair & reset the Microsoft Store app by going to Settings > Apps > Installed Apps > System Components > Advanced Options > Repair/Reset.
- Check that your time and location settings are configured correctly and ensure your device is connected to the internet.
- Clear the Microsoft Store cache. Press Win+R to open the «Run» dialog box, type wsreset in the box, and click «OK.» Wait for the Microsoft Store to open.
Is Microsoft Store not opening on your Windows PC? Issues such as incorrect date and time, internet problems, app corruption, accumulated cache, and more could cause this problem. Here are a few solutions that you can apply to resolve this issue.
Perform Some Preliminary Checks
Start troubleshooting the issue by performing basic checks to eliminate the possibility of a temporary glitch impeding the opening of the Microsoft Store app.
To begin, close other currently running apps on your system, particularly third-party security apps if you have any, to prevent their interference with the Microsoft Store app. If that doesn’t fix the problem, restart your Windows PC to resolve temporary issues with the operating system.
If the problem persists, attempt to launch the app using an alternative method. For example, if you usually launch it from the pinned shortcut on the taskbar, type Microsoft Store in Windows Search and open the app. If these steps do not resolve the issue, proceed to the next troubleshooting step.
Repair and Reset the Microsoft Store App
Next, repair and reset the Microsoft Store app, as this can fix potential temporary issues causing the problem and repair corrupt files.
To repair the Microsoft Store app, right-click the Start button and open «Settings.» Then, go to Apps > Installed Apps.
Scroll to the end of the list of apps and go to «System Components» under Related Settings.
Click the three horizontal dots next to the Microsoft Store app and select «Advanced Options.»
Scroll down and click on the «Repair» button. Note that repairing the app won’t impact any of your app data.
If repairing the app doesn’t resolve the issue, you can try to reset it. To do this, click the «Reset» button below the Repair button and click «Reset» in the confirmation pop-up. Remember that resetting the app will restore Microsoft Store settings, remove sign-in details, and delete the app’s data.
Ensure Time and Location Are Correctly Configured
If your time and date are misconfigured, it can lead to problems with the default Windows apps. You might also encounter problems connecting to websites. To rule out this possibility, right-click the Start button and open «Settings.» Navigate to Time and Language > Date and Time.
Ensure the selected time zone aligns with your location and the toggle next to «Set the Time Automatically» is turned on. After that, click on the «Sync Now» button under Additional Settings to synchronize the time.
Check for Internet Issues
A stable internet connection is essential for the Microsoft Store to open successfully. If there’s no connection, or it’s unstable, an error message may appear: «Microsoft Store needs to be online. It looks like you’re not.» So, check whether your device is currently connected to the internet. If it’s already connected, disconnect it and then reconnect it back.
If reconnecting doesn’t resolve the problem, apply other troubleshooting fixes to resolve internet issues. If the internet connection is sluggish or unstable and disconnects randomly, disconnect other devices connected to the same internet connection, restart your router, and take other measures to increase its speed and stability.
Clear the Microsoft Store Cache
Clearing the cache resolves common issues with the Microsoft Store app. To clear it, press Win+R to open the «Run» dialog box, type wsreset in the box, and click «OK.» This step will open a blank Windows Command Prompt screen, indicating that the Microsoft Store cache is being cleared. Wait for the process to finish, which typically takes around 30 seconds.
Once completed, the Microsoft Store app should launch automatically if the cache was the culprit. If it doesn’t open, proceed to the next troubleshooting step.
Turn Off the VPN and Proxy Server
Using a VPN or proxy server helps you browse the web more privately. However, these connections may occasionally interfere with some apps and services. To ensure they are not contributing to the Microsoft Store app issue, you should temporarily disable them. So, turn off the VPN if your device is currently connected to one.
To make sure that the proxy server is not turned on, right-click the Start button, open «Settings,» and navigate to Network and Internet > Proxy. Here, turn off the toggle next to «Automatically Detect Settings.» Then, click «Set Up» next to Use Setup Script, turn off the toggle, and click «Save.»
If you have manually configured a proxy server, click the «Set Up» button next to Use a Proxy Server, turn off the toggle, and click «Save.»
Install the Available Windows Updates
Microsoft suggests installing the latest Windows Updates to fix issues with the Microsoft Store app. To do that, right-click the Windows Start button and open «Settings.» Navigate to the «Windows Update» tab. If any updates are available, click «Download and Install» to start the installation process.
If no updates are available, click «Check for Updates» and allow Windows to search for any available updates. If the operating system finds a new update, install it and restart your device once. If it doesn’t find any new update and shows a message, «You’re Up to Date,» proceed to the next troubleshooting step.
Reinstall the Microsoft Store
If none of the above solutions have resolved the issue, uninstall and reinstall the Microsoft Store app from scratch. Remember that this process removes core Windows packages, so it should only be considered a last resort. Unlike other apps, you can’t uninstall Microsoft Store from the Settings app; the process is slightly different.
Type PowerShell in Windows Search, right-click on the Windows PowerShell app, and select «Run as Administrator.» Then, select «Yes» in the UAC window.
After that, paste the following command and press Enter. You may need to press Enter twice to execute the command.
Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage
After successful execution, the command will remove the Microsoft Store from your device. So, close the PowerShell utility and restart your device.
After the restart, run Windows PowerShell as an administrator again and paste the following command to reinstall a fresh copy of the Microsoft Store app from scratch:
Get-AppxPackage -AllUsers Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Applying the above-mentioned fixes will likely resolve issues with the Microsoft Store, allowing you to resume downloading apps. If the problem persists, change the DNS server. If that doesn’t work either, perform a system restore to revert your PC to a previous point in time when the Microsoft Store was working correctly.
Windows 11 comes with some of the apps pre-installed on your system. These pre-installed apps are the apps one would need for their day-to-day computing. Among these apps, Microsoft store app is also a pre-installed app. In Windows 11, you can use Microsoft Store app to install new apps of your own choice. There are tons of apps already available in Microsoft Store. Along with this, you can also update the existing apps on your system using Microsoft Store. If for some reason, Microsoft Store not working in Windows 11, this article will show you how to fix it.
Page Contents
See, this is a common issue and may occur due to variety of factors involved. Hence a single fix cannot resolve the problem.
So the Microsoft Store not working implies either of following conditions:
- Microsoft Store app won’t open
- Microsoft Store app opens but crashes itself
- Microsoft Store app showing no apps to install or download
- Search not working in Microsoft Store app
- Microsoft Store is unable to update existing apps
- Microsoft Store is not showing the app you want due to regional setting issue
- You are unable to log into Microsoft Store or can’t sign out
- Microsoft Store app is missing from your system
To resolve above mentioned symptoms, you can follow these solutions:
Fix: Microsoft Store not working in Windows 11
Fix 1: Check Regional Settings
- Press + X keys and select Settings.
- Go to Time & language > Language & region.
- In Language & region window, check Region and Regional format settings and make sure they are correct.
Fix 2: Run Troubleshooter
- Press + X keys and select Settings.
- Go to System > Troubleshoot.
- In Troubleshoot, select Other troubleshooter option.
- Next, in list of Other troubleshooters, locate Windows Store Apps or Microsoft Store Apps troubleshooter and click on Run button next to it.
- The troubleshooter will automatically find and fix issues associated with Microsoft Store apps.
Fix 3: Use WSRESET
- Press + X keys and select Run.
- In Run window, type
wsreset.exeand click OK. - Once you click OK, a Command Prompt window will appear briefly and disappear itself and then Microsoft Store app will automatically launch.
You can then check out if that issue is resolved and Microsoft Store app is now working fine.
Fix 4: Repair or Reset Microsoft Store
- Press + X keys and select Settings.
- Go to Apps > Apps & features.
- Click on Installed apps list and under list of apps installed, locate Microsoft Store. Click on ··· next to it and select Advanced options.
- In the next window, scroll down and locate Repair button. You can repair the Microsoft Store app here without affecting the data associated. In case if that doesn’t works, then you can Reset Microsoft Store app but note that this will affect your data. You will need to sign in again, if you reset Microsoft Store app.
Fix 5: Re-register Microsoft Store app
Since Microsoft Store app is an in-built app, you cannot uninstall or reinstall it. Instead, you can re-register it with the help of Windows PowerShell. Make sure Microsoft Store is not running even in background while you re-register it.
- Press + X keys and select Terminal (Admin).
- By default, Terminal (Admin) opens to Windows PowerShell Admin.
- Paste the following command and press Enter key to execute it:
Get-AppXPackage WindowsStore -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Once the command has been executed successfully, you can check with Microsoft Store app and it should be now working fine.
You can check out following video to illustrate above mentioned methods:
That’s it!
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By Sarah |
Last Updated
Have you updated your system to Windows 11 – the latest Microsoft Windows operating system? If yes, you must find there are lots of changes and new features in it. Microsoft Store is one of the apps that changes. The new Microsoft Store is very different from the old one, but how to fix the problem when it is not working?
According to users’ feedback recently, the Windows 11 Microsoft Store not working is a hot issue. Now, let’s discuss the Windows Store not working Windows 11 issue: what are the possible causes of Windows 11 Microsoft Store error and how to fix the issue properly.
How To Use The New Microsoft Store In Windows 11: Tips & Tricks.
Tip: You’d better form a habit of backing up your system (or at least the important data) regularly. In this case, you won’t be affected a lot when your system crashes and important files get damaged (or lost). If your valuable data are lost and you don’t have backups, you have to get help from professional recovery tool. Please visit the home page to acquire backup software or other useful tools.
Data recovery software for Windows 11:
MiniTool Power Data Recovery TrialClick to Download100%Clean & Safe
Causes of Microsoft Store Not Working Windows 11
Is your Microsoft Store not working on Windows 11? Many Windows 11 users said they become victims of Windows 11 Microsoft Store problems. Why does this happen? We find some common reasons to cause Windows 11 Microsoft Store not working.
Possible cause 1: the new Microsoft Store version is not installed on your PC.
You will fail to open or use the Microsoft Store on Windows 11 if the new version is missing from your Windows 11 installation.
Possible cause 2: you may have an update glitch after upgrading your system.
You may fail when clicking on the Microsoft Store icon after upgrading your system to Windows 11. In this case, you should try to fix the problem by resetting the Microsoft Store.
Windows Store Error Code 0x803F8001: Solved Properly.
Possible cause 3: the UAC (User Account Control) is not enabled.
If the User Account Control on your device is disabled somehow, you won’t be able to use new Microsoft Store properly. You should go to check the UAC and enable it if necessary.
Possible cause 4: your video card/GPU drivers are not up to date.
Microsoft Store Windows 11 update and using problems may occur if the drivers of your video card or GPU are outdated. Please update them and try again.
Possible cause 5: the underlying system files are damaged.
Your Microsoft Store component may not work if necessary system files are corrupted or damaged. Please start a DISM and SFC scan to repaid and replace the corrupted files.
How to Fix Windows 11 Microsoft Store Not Working
Users asking for Windows Store Apps troubleshooter for Windows 11/10 should read the following fixes.
Update Microsoft Store
- Press Windows + S.
- Type Microsoft Store and press Enter.
- Click on the three dots icon at the top right.
- Select Download and updates.
- Click on the Get updates button and wait.
- Restart your computer.
If this method failed, you can download the MSIXBUNDLE file to update Microsoft Store manually.
Clear Windows Store Cache
- Press Windows + R to open Run.
- Type wsreset and press Enter.
- Wait for the process to end.
Repair or Reset Microsoft Store
How to use the built-in Windows 11 Microsoft Store troubleshooter:
- Press Windows + I to open Settings.
- Select Apps in the left pane.
- Click Apps & features in the right pane.
- Find Microsoft Store.
- Click on the three dots icon and select Advanced options.
- Locate the Reset section.
- Click on the Repair or Reset button.
- Reboot your PC.
Perform SFC & DISM Scan
- Press Windows + R.
- Type cmd and press Ctrl + Shift + Enter.
- Type sfc /scannow and press Enter.
- Restart Windows 11 when it finishes.
If the problem persists, please repeat this process to execute DISM /Online /Cleanup-Image /ScanHealth command.
Other fixes you can try when finding Windows 11 Microsoft Store not working:
- Re-register Microsoft Store.
- Uninstall & reinstall Microsoft Store.
- Disable proxy servers or VPNs.
- Change computer’s time or DNS.
- Be the owner of the WindowsApps folder.
About The Author
Position: Columnist
Sarah has been working as an editor at MiniTool since she graduated from university. Sarah aims at helping users with their computer problems such as disk errors and data loss. She feels a sense of accomplishment to see that users get their issues fixed relying on her articles. Besides, she likes to make friends and listen to music after work.