Outline
This patch resolves an issue that prevents scanning with a USB connection after upgrading Windows to a newer version.
If you cannot scan with a USB connection, install this patch.
If installing (or reinstalling) the MF driver, be sure to first restart (not shut down) your PC after driver installation is complete, and then install this patch.
If you are using USB scan, be aware that it may cease functioning after any future upgrades to Windows.
If this occurs, install this patch again.
After installing this patch, if the message prompting you to restart your PC is displayed, restart (not shut down) your PC.
* If you do not restart your PC, this patch will not take effect.
Setup instruction
This patch is compressed.
Download the file.
* When clicking [Run] on the file download screen (file is not saved to disk)
1. If the User Account Control prompt is displayed, click [Yes], and then click [Run] on the subsequent Security Alert screen.
2. When the UpdateProgram2016004 screen is displayed, click [OK].
* When clicking [Save] on the file download screen (file is saved to disk at specified location)
1. Save the file to an appropriate location, and then double-click the file (double-clicking the file will create a new folder in the same location).
2. If the User Account Control prompt is displayed, click [Yes].
3. When the UpdateProgram2016004 screen is displayed, click [OK].
Disclaimer
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Canon reserves all relevant title, ownership and intellectual property rights in the Content. You may download and use the Content solely for your personal, non-commercial use and at your own risks. Canon shall not be held liable for any damages whatsoever in connection with the Content, (including, without limitation, indirect, consequential, exemplary or incidental damages).
You shall not distribute, assign, license, sell, rent, broadcast, transmit, publish or transfer the Content to any other party. You shall also not (and shall not let others) reproduce, modify, reformat, disassemble, decompile or otherwise reverse engineer or create derivative works from the Content, in whole or in part.
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Some of our readers told us that their all-in-one Canon printers don’t scan after they upgrade to Windows 10.
One of the readers said that when he accesses the scan preview, it works fine, but when he clicks the Scan button, the scanner gets to 28% of the process and stops.
If your Canon printer & scanner don’t scan after upgrading to Windows 10, these resolutions might fix it.
How to fix Canon printer scanning issues?
1. Check the scanner’s Windows 10 compatibility
A Canon all-in-one printer and scanner won’t work if it’s not compatible with your platform.
If you’ve never done any scanning with the Canon scanner in Windows 10 before, check the printer’s compatibility with the platform.
You can check Windows 10 compatibility for a range of Canon printers and scanners on this page. There you can click your printer’s series to expand its list of models as in the snapshot directly below.
Note that the model lists include Windows 10 and Windows 10 S columns. Canon printer models are generally compatible with Windows 10 but not Windows 10 S.
Thus, some Windows 10 S users might need to switch to an alternative Windows 10 edition to scan with Canon printers.
2. Use the Printer troubleshooter
- Click the Start button type troubleshooter and click on Troubleshoot settings.
- Now, select Aditional troubleshooters.
- Select Printer and click on Run the troubleshooter.
- Follow the instructions on the screen to fix any printer and scanner issues.
Windows includes the Printer troubleshooter that might fix an all-in-one Canon printer that isn’t scanning.
3. Update the printer driver
Canon users have also confirmed that driver updates for their devices fixed mid-scan hangs. So, updating the driver for your Canon printer/scanner might also get it scanning.
We have a comprehensive guide on how to update the drivers on Windows 10 and 11 that provides further details for updating device drivers. Besides, we have a dedicated guide for the Canon MF3010 driver.
You can also quickly update drivers with the Canon Drivers Update utility. Click Download on this webpage and open the utility’s installer to add the software to Windows.
Then open the utility’s window and press the Start Scan button. The utility will list outdated Cannon drivers and the most updated ones, which you can then install by clicking Install.
Tip
You can also choose and use an automatic solution. This can ease and finish the process successfully.
Outbyte Driver Updater is a specialized tool that scans your PC and provides you with a thorough report of your drivers. After that, it offers the latest updates for your drivers and keeps them updated constantly.
⇒ Get Outbyte Driver Updater
4. Select the Power Saver option
- Enter power saver in the Windows Search box and select Choose a power plan.
- Then you can select the Power saver option. Alternatively, you might also find the printer scans when you unplug your laptop.
Some users (with laptops) have fixed Canon printers that hang when scanning by selecting the Power saver option in Windows 10.
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5. Scan documents with the MF Toolbox 4.9
- Download Canon MF Toolbox 4.9, unarchive it, and double-click its executable file to install.
- After finishing the installation, right-click its exe file or desktop shortcut and select Properties to open the window shown directly below.
- Select the Compatibility tab, then slick the Run this program in compatibility mode for check box.
- Select Windows 8 from the platform drop-down menu.
- Press the Apply button to confirm the new settings, and then click OK to close the window.
- Then open the MF Toolbox toolbar and click Scan-1 to scan.
The MF Toolbox 4.9 is a Canon alternative to the Windows Fax and Scan utility.
Some Canon printer users have stated in forums that their printers scanned when they utilized MF Toolbox 4.9 instead of Windows Fax and Scan.
So, that’s how you can fix an all-in-one Canon printer that doesn’t scan. Canon PIXMA MP160 users can also check this article for further scanner fixes.
We also do recommend trying some manipulation to be sure the problem is fixed. You can also try to use scanner software in order to maximize the tests.
Don’t hesitate to use the comments section below for any questions or other suggestions to fix the problem.
Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
Разберём ошибку, когда Canon MF Toolbox зависает при попытке начать сканирование, а при перезапуске – выдаёт ошибку «Не удаётся связаться со сканером. Возможно, отключен кабель, либо сканер выключен или используется другим приложением».
Перед тем, как пытаться устранить проблему, убедитесь в том, что:
- МФУ подключено к розетке и включено
- USB-кабель не повреждён и вставлен и в МФУ, и в компьютер
- МФУ переведено в режим сканирования (например для моделей M4xxx – кнопка SCAN на лицевой панели нажата и подсвечена зелёным индикатором)
- После перехода в режим сканирования, был выбран пункт «Удалённое сканирование» и на экране МФУ отображается надпись «Ожидание (Online)»
- МФУ не сканирует, но при этом успешно печатает
Данная ошибка возникает, по большей части, на относительно старых МФУ Canon. По крайней мере на нашем опыте, чаще всего этим грешат МФУ серии i-SENSYS M4xxx.
Ошибка возникает по причине того, что MF Toolbox по неизвестной причине конфликтует с Службой загрузки изображений (WIA), и в результате либо перестаёт работать с этой службой (однако другие приложения сохраняют возможность работы с WIA), либо напрочь вешает службу WIA, из-за чего сканирование через WIA становится недоступно.
Варианта постоянного решения этой проблемы нами пока что не найдено, однако существуют варианты временного решения проблемы – их необходимо выполнять при появлении этой проблемы.
UPD: Для постоянного решения проблемы можно попробовать установить патч от Canon. Иногда этот способ помогает и проблема не проявляет себя в будущем, однако иногда этот способ не срабатывает. В любом случае, можно попробовать.
Скачать патч можно с официального сайта Canon: https://asia.canon/en/support/0100765702 или с нашего сайта (прямая ссылка, файл *.exe, 7.7Мб)
Либо, если не критично сканировать именно через Canon MF Toolbox, можно сканировать через сторонние программы, например NAPS2. С сторонними программами проблема не наблюдается.
Вариант 1
Первый вариант решения проблемы банален до невозможности – перезагрузка компьютера.
При перезагрузке компьютера, служба WIA перезапустится, и сканирование станет возможным.
Вариант 2
Если MF Toolbox завис и не закрывается – запустите Диспетчер задач и завершите процесс MF Toolbox:
После этого нажмите правой кнопкой мыши (ПКМ) по кнопке «Пуск» и нажмите ЛКМ по «Управление компьютером»
Далее перейдите в левой панели в Службы и приложения – Службы. В открывшемся списке служб найдите «Служба загрузки изображений Windows (WIA)» и в панели слева от службы или в верхней панели выберите «Перезапустить» (или, если служба не выполняется – «Запустить«).
Вновь запустите MF Toolbox и попробуйте выполнить сканирование.
Вариант 3
Этот вариант будет полезен, если при попытке завершить службу выяснилось, что служба зависла и появилась ошибка: «Не удалось остановить службу Служба загрузки изображений Windows (WIA) на локальном компьютере. Ошибка 1053. Служба не ответила на запрос своевременно.«.
Запустите командную строку от имени администратора: ПКМ по «Пуск» – Командная строка (администратор) или Powershell (администратор).
В командной строке выполните следующие команды (MF Toolbox должен быть закрыт):taskkill /f /fi "serivces eq stisvc"net start stisvc
Первая команда принудительно завершит процесс, который выполняется службой, а вторая – заново запустит службу.
После этого попробуйте выполнить сканирование через Toolbox.
Если такая ошибка появляется время от времени – чтобы не записывать и не искать эти команды, вы можете создать BAT-файл (или скачать готовый) со следующим содержимым:
@echo offtaskkill /f /im "mftbox.exe"taskkill /f /fi "services eq stisvc"net start stisvccd "C:\Program Files\Canon\MF Toolbox*" || cd "C:\Program Files (x86)\Canon\MF Toolbox*"start mftbox.exe
Данный файл необходимо запускать от имени администратора (ПКМ – Запуск от имени администратора). Этот BAT-файл завершает процесс MF Toolbox, перезапускает службу WIA, и снова открывает Toolbox.
Для того, чтобы не забывать открывать файл от имени администратора, вы можете создать ярлык BAT-файла (ПКМ — Отправить — Рабочий стол (создать ярлык)), и в свойствах ярлыка указать необходимость запуска от имени администратора:
Soon after updating to Windows 10, many users have faced the issue of being unable to connect to their Canon printers and scanners. The majority of users have reported the Canon Scan has stopped working. The user originally stated the following on the Microsoft Forum, “Using the Canon software for Windows 10 (64bit) I press preview scan and the scanner runs through its cycle and produces a preview, I then press Scan, the scanner gets 28% of the way down the bed and stops. Scanner then hangs and it takes Task manager to end task before I can use it again. This happens with both PCs using the appropriate software and also using the Windows Scan software in Windows 10 and the free version from the App store.”
Following were the fixes reported by other users that seems to have done the trick.
Method 1: Use Canon’s MF Toolbox
Most of the users reported issues with Canon scanners so the first method deals with resolving the issue on a Canon scanner. Follow these steps:
Firstly you need to download the Canon MF Toolbox from the Canon website. Go to this link to enter your scanner’s model and follow the on-screen instructions to download the utility.
Once downloaded, install the application.
Once installed, right click on the application icon and select
Move to the compatibility tab and select the checkbox behind “Run this program in compatibility mode for”
From the drop-down list, select “Windows 8”
Now run the application and use it to send scanning requests to your scanner.
This should solve the issue for you. If not, read through our second method.
Method 2: Create a Power Plan
Some users have also found the problem to have been caused because of the USB power that was going into the scanner. If the problem only occurs for you when your computer’s power cable is plugged in (and not when it’s running on battery) then there are some problems in the USB cable.
The easiest way to fix this issue is to put your laptop on power saving mode when scanning. You can do so by clicking on the battery icon in the taskbar and clicking on Power saver. (Or you can just remove the power cable when scanning)
If you want to keep the power cable plugged in though and don’t want to set your laptop to power saving mode either, then you will need to set up a custom power plan which makes the computer think it’s running on battery. To do this, you will have to try enabling and disabling different power-saving features until you reach a combination of features where the power cable remains plugged in and the scanner works as well. To try this, you need to have a relatively high level of understanding of how the power settings work in Windows. If you are ready to do so, click on the battery icon from the taskbar and then click on Power and sleep settings.
Then scroll down to “Related settings” and click on Additional power settings.
On the left hand side, there will be an option to create a power plan. Click on it, follow the on-screen steps and see if you can make a power plan suitable enough.
Kevin Arrows
Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.
Does your Printer print but not scan on your Windows 10 system? If yes, this article will provide you with fixes for your problem of the Canon Printer won’t scan on Windows 10. Keep reading!
Why is your Canon Printer not scanning in Windows 10?
The following could be the potential reasons because of which your Canon Printer does not scan in Windows 10 system:
1. USB connectivity issues.
2. Outdated driver
3. Missing driver
4. Device driver is corrupted.
5. Device and scanner compatibility issues
6. Wi-Fi connectivity issue if the Printer is wireless
In this article, we provide you with five easy solutions with their detailed steps to fix the problem of Canon Printer not scanning on Windows 10.
Solution 1: Update your Canon Printer Drivers
To update your Printer drivers, follow the subsequent steps:
1. Tap the Start button and open Settings.
2. Now, tap on Update & Security, and click on Check for updates option.
3. Your drivers will be downloaded and installed if Windows Update finds an updated driver. After that, your Scanner/Printer will automatically use it.
Solution 2: Select Power save Option
If your Canon scanner isn’t working, try changing the power options of your system using the following steps:
1. Search power saver in the windows search box.
2. Next, select the option to Choose a power plan option.
3. Now, select the Power Saver option, and in the Choose a power plan heading, enable the Power Saver option.
Solution 3: Use Hardware and Device Troubleshooter
Try running a Hardware and Device Troubleshooter to fix the problem of Canon Printer not scanning on Windows 10 devices using these steps:
1. Search troubleshoot in the Windows search box, and chose your Printer in the troubleshooter options.
2. Now, select the Troubleshoot option to start the troubleshooter.
OR
You can click the Printer icon to go to a printing problem solution directly.
3. Next, you need to click the Run the troubleshooter button.
4. Finally, the Windows troubleshooter will appear, which will guide you through the instructions to solve the problem of your Canon scanner not working.
Solution 4: Check your Scanner Compatibility
Your Canon scanner not working In Windows 10 could be due to its incompatibility with the system. You can check your Canon Printer’s model, series and hence, compatibility from Canon’s official website by using its Support page.
Solution 5: Use Device Manager to Check Your Canon Scanner Software
You can use the Device Manager to check your Canon Scanner Software using the following steps:
1. Open the Device Manager on your Windows 10 system.
2. From the list of devices given, select your Canon Scanner.
3. Now, right-click on the dialogue box and select the option to update Driver Software.
Frequently Asked Question
Q1. Why will my printer print but not scan?
Answer: Your PC setting has probably disabled scanning settings. Other than this, following could be the reasons as to why your Printer is printing but not scanning:
1. Outdated driver
2. Missing driver
3. Device driver is corrupted.
4. Device and scanner compatibility issues
Q2. How do I download Canon printer drivers on Windows 10?
Answer: You can download Canon Printer drivers from Canon’s official website by following the given steps:
1. Open Canon’s website and visit its Support webpage.
2. In the search box of that webpage, enter your Printer’s model.
3. From the list of drivers that appear, select your driver according to your system’s compatibility.
4. Finally, tap on Download driver button.
Q3. Why can’t I install printer driver on Windows 10?
Answer: This could be due to an old or previously installed Printer driver in your system. In order to install the new Printer driver, ou need to completely uninstall the previous Printer driver.
Q4. How do I manually install a printer driver in Windows 10?
Answer: You can manually install a Printer driver with the help of the following steps:
1. Firstly, open the Device Manager in your system and select the Printer & drivers option from the list.
2. Now, select the Add a Printer Option.
3. Next, establish the connection using the USB cable when asked to and then click the Next button.
4. Now, from the built-in operator’s menu select your Printer and driver version and click the Next button.
5. Finally, restart your system and run a test print.
Q5. How do I connect my printer to my computer without USB?
Answer: You can connect your Printer without a USB with the help of these steps:
1. Open your system settings.
2. Now, link both your system and the Printer to the Wi-Fi and complete the connectivity.
3. Now, launch your Printer settings.
4. Finally, the dialogue box that will appear will guide you to connect the Printer to your computer.
Conclusion
We hope this article could solve your Canon Printer not scanning in Windows 10 problem easily. Follow the five solutions provided above accurately and the issue will be solved in no time. However, if you still face any issue in solving the Canon Printer not scanning in Windows 10 problem, you can connect with us in the chatbox or the comment section below.