Users who tried to upgrade to Windows 11 and failed now encounter a peculiar problem with the printer. When trying to print a pdf, error code 0x00000077 Operation could not be completed appears and the job fails . Sometimes, this error also shows when running a Test print. Furthermore, this issue occurs on some of the common users who are running Windows 10 or 11.
Full Error message is like “Operation could not be completed (error 0x00000077), The system does not support the command requested.”. This issue generally happens due to glitches in the printer’s driver, incorrect registry entries, bugs in Windows update, and incorrect connection between printer and laptop or computer.
Printer Error 0x00000077 in Windows 11 or 10
Here is how to fix Printer Error 0x00000077 in Windows 11 or 10 –
Way-1: Reinstall Driver
The root cause of this network printer problem is driver in abundant cases is outdated or malfunctioning driver. The flawful drivers might be updated or reinstalled using the default Windows tool which was previously noon as administrative tool Device Manager. However, a number of third-party programs claim to perform the same task in simpler mode but in my opinion, you should avoid them until this doesn’t seem compulsory. Here because the Device Manager stands far ahead of them for the update or reinstall work, follow the steps –
- Press Windows and X keys.
- Select – Device Manager.
- When the tool is open look for the printing device that is creating problems.
- If you are unable to find it click on View.
- From the drop-down menu, select – Hidden devices.
- Now get at the printer and double click on it.
- Right click on the affected device.
- Choose – Uninstall device.
- On the pop-up that prompts, leave the checkbox unchecked.
- Select Uninstall.
- Reboot your computer.
- Try to print and see if the error still persists. If yes then follow the next method.
Way-2: Update printer Driver
Presence of Obsolete driver is again one of the most common reasons for printer error 0x00000077 in Windows 11 and 10 as well. Because of being outdated the driver software becomes either incompatible or corrupt. Instead of running the device, the app starts creating conflicts with the components of the system. In these circumstances, when you try to print a pdf or document, the driver fails to support it and Windows throws the error code. So in order to fix the network printer problem, you need to update driver using the following instructions –
- Right-click on the Start.
- Choose – Run.
- Type – devmgmt.msc.
- Press Enter.
- Double click on the printing device to disclose the items under it.
- Go to the correct device and right-click on it.
- Select – Update driver.
- Once a window appears, click on Install the best driver automatically.
- Restart the machine.
- Start printing and see if you become successful.
Way-3: Detach and reconnect the cords
Sometimes loose or incorrectly fit cords might prevent the printer from working good and cause the error to appear. So before pursuing coming solutions you need to carefully check the wire that connects the printer and PC. It would be better to pull it out and fit again correctly. Also, check the connection of the printer with the electric board and make sure it is perfect. Once checked, start the device, print the PDF, and see if the error is resolved.
Way-4: Remove the installed Printer software from everywhere in the system
With every printer, the company provides software which you have to install in order to run the printer successfully. Also, the same software is available in Microsoft Store that can better behave with Windows 10 and 11. It is recommended to use Microsoft Store app instead of the third-party printer software to conveniently run the printer. For this, remove the software from everywhere in the system by moving with the steps –
- Click on Search from the taskbar.
- Type Control.
- Once the Control panel opens, set View by Small icons or Large icons.
- Click on Devices and Printers.
- In the Devices and Printers window look for your Printer.
- If you find it listed then right-click on it.
- Select Delete or Remove Device.
- Now press “Windows Key and R”.
- Type printui.exe /s.
- Click OK.
- Go to the Drivers tab.
- Look for the Printer driver.
- If you see it click on it and select Remove from the bottom.
- Select – OK.
- Delete all instances of the same.
- Click Apply then OK on the Print Server Properties windows.
- Exit Devices and Printers.
- Restart the computer.
Way-5: Download official app from Microsoft Store
You have to use the app in the store rather than the software for better performance and avoid issues. So follow the steps and install the app –
- Press Winkey+R.
- Type appwiz.cpl.
- When the Programs and features window comes, find the Printer software.
- Right-click on the application.
- Select – Uninstall.
- Click Yes on verification prompt and follow the onscreen instructions until the the app is completely uninstalled.
- Now, click on Start.
- Select – Microsoft Store.
- In the search bar, type the name of the printer you have.
- Select the proper result.
- Click on Get or install which is showing there.
- Allow the app to download and install and open it.
- Connect the printer through the app.
- Check whether the printing work is proceeding correctly or any error is shown.
Way-6: Remove recently installed Windows update
Windows update has been a major reason behind printer problems in Windows 10 and 11. You might have heard printnightmare bug which badly affected print jobs for numerous users running Windows 10. In this concern, we have already covered many posts and written solutions – Fix Printer Error 0x0000052e KB5006738 in Windows 10, Fix Printer Error 0x0000011b KB5005565 in Windows 10 and Fix Printer Error 0x00000709, 0x0000011b KB5006670 Windows 10.
Therefore when printer error 0x00000077 appears there might be a buggy Windows update in the scenario. Now comes to the point where you have to ensure whether a certain Windows update is causing the issue. For this, recall your memory that before the error started Windows has installed an update or not. If yes then good otherwise check the Windows update history to make sure. Once ensured, uninstall the Windows update and the printer issue will be fixed. Follow the guidelines for the complete process –
- Click on Search.
- Type updates.
- Hit Enter.
- When the Settings app loads, click on View update history.
- On the next page, check the dates Windows updates in the list attentively. If any update is installed nearby and before the occurrence of the error then note down its KB number.
- Scroll up and move to the top of the page.
- Click on Uninstall updates.
- When on a separate window, select the KB number.
- Click on Uninstall.
- If a verification pop up shows, click on Yes.
- Hopefully, the error shouldn’t occur now.
Way-7: Check for Windows update and install
Microsoft, as usual, has a track on issues that appear to a mass number of users or occurs due to buggy Windows update. Once known, the company hands it over to a Windows expert or a team of engineers to find a resolution. As soon as they submit the fix Microsoft pushes this with a patch that you need to install. So when Operation could not be completed (error 0x00000077) is generated there is possibility that a patch has been already pushed and you need to install it only. So, go with the following steps –
- Press Windows and I keys simultaneously.
- Select – Update & Security.
- On the next page, click on Check for updates.
- Allow the system to download the updates if pending.
- Once you see a prompt, select Restart now.
- Printer error 0x00000077 must be fixed now.
Way-8: Modify Registry
When you tried to upgrade your computer to Windows 11 and failed and then printer error started you need to modify the registry entries to fix it. In this case, mostly bad driver level issue is created and shared network printer requires to be removed from registry. Here are the steps –
- Click on Start.
- Type – regedit.
- Press Enter.
- Select Yes on UAC prompt.
- Copy the below location address and paste into the address bar of Registry Editor –
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers\YourPrintServerName\Printers- On this path, if you might notice zombie printers such as Printers{D6B632BD-0B84-49D6-8814-626BD5D8E969}, 4, each with a trailing number.
- Delete these entries and then restart the print spooler service.
- For this, press Winkey and R.
- Type – Services.msc.
- Hit Enter.
- Once the Services Window opens, find Print Spooler.
- Right click on this service and select Restart.
- Finally, restart the computer and the Printer error will be fixed hopefully.
Methods list:
Way-1: Reinstall Driver
Way-2: Update printer Driver
Way-3: Detach and reconnect the cords
Way-4: Remove the installed Printer software from everywhere in the system
Way-5: Download official app from Microsoft Store
Way-6: Remove recently installed Windows update
Way-7: Check for Windows update and install
Way-8: Modify Registry
That’s all!!
@JBC21
Welcome to the HP support community.
I understand that you are getting 0x00000077 error, I am glad to assist you.
This seems to be a driver issue, uninstall the printer driver from root level and reinstall the driver to fix the issue.
Perform root level uninstallation to remove all the printer related software’s.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose «Delete» or «Remove Device.”
- Open up the run command with the «Windows Key + R» key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again.
Download and install the printer using HP Smart app
Click here to download.
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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While some go with a printer shared over a network, others have one dedicated to the PC. No matter the case, it still might throw errors, and one that’s troubling users for long is ERROR_BAD_DRIVER_LEVEL119 0x00000077. The complete error message reads, Operation could not be completed (error 0x00000077). The system does not support the command requested often accompanied by ERROR_BAD_DRIVER_LEVEL119.
How do I fix ERROR_BAD_DRIVER_LEVEL119?
1. Run the Printer troubleshooter
- Press Windows + I to open Settings, and click on Troubleshoot on the right in the System tab.
- Click on Other troubleshooters.
- Now, click the Run button next to Printer.
- Follow the on-screen instructions and choose the appropriate response when prompted to complete the troubleshooting.
The easiest solution when facing the print 0x00000077 ERROR_BAD_DRIVER_LEVEL119 is to run the dedicated troubleshooter. It will automatically identify and eliminate the underlying cause.
2. Reinstall the printer drivers
- Press Windows + X to open the Power User menu, and select Device Manager.
- Expand the Printers entry, right-click on the device throwing the error, and select Uninstall device.
- Tick the checkbox for Attempt the remove the driver for this device, if available, and click Uninstall.
- Once done, restart the computer, and Windows will automatically install a fresh copy of the driver.
3. Update the printer driver
- Press Windows + R to open Run, type devmgmt.msc in the text field, and hit Enter.
- Double-click on Printers, then right-click on the affected device, and select Update driver.
- Select Search automatically for drivers and wait for Windows to install the best one available locally.
When it comes to printing issues and errors like 0x00000077, updating the printer driver usually does the trick. In some cases, you will get the newest driver via Windows Update, but it’s recommended to always check the manufacturer’s website to manually install the latest driver version.
Sometimes updating drivers can be annoying because it is not as straightforward for some users, that’s why we suggest an automated alternative.
A reliable option you can try is the Outbyte Driver Updater app, as it can detect all outdated and missing drivers after a thorough scan and immediately update them with the best versions.
⇒ Get Outbyte Driver Updater
4. Change the printer properties
- Press Windows + I to open Settings, navigate to Bluetooth & devices, and click on Printers & scanners.
- Select your printer from the list.
- Click Printer properties.
- Now, navigate to the Ports tab, and select the TCP/IP type from the list.
- Go to Advanced and select another driver from the dropdown menu. For HP Color LaserJet Pro MFP M477, selecting the HP Color LaserJet Pro MFP M477 PCL-6 driver should work.
- Finally, click Apply and OK to save the changes.
When facing 0x00000077 on HP printers, a quick solution would be to modify the printer properties. This can happen after installing Windows 11 or reverting from it to Windows 10.
5. Uninstall recent Windows updates
- Press Windows + I to open Settings, select Windows Update, and then click on Update history.
- Scroll down to the bottom, and click Uninstall updates.
- Click Uninstall next to the recent update.
- Again, click Uninstall to confirm the change.
The KB5006670 update triggered a range of printer errors, including 0x00000077, and uninstalling it should work.
What is the 0x00000077 ERROR_BAD_DRIVER_LEVEL119 on printers?
The error prevents users from printing though the scanning and other operations may work just fine. Also, in a few cases, 0x00000077 appears after installing a new iteration of the OS or rolling back from Windows 11 to Windows 10.
Here are the primary reasons you encounter the error:
- Issues with the driver: When you encounter problems with a printer, it’s most likely an incompatible, corrupt, or outdated driver to blame. And your primary approach should be to check for these.
- Connection problems: In some cases, users found out that the printer had not been installed correctly initially or the connections were improper, usually a loose or damaged cable.
- Misconfigured registry: Often, changes to the Registry, especially to the keys responsible for printing operations, can trigger ERROR_BAD_DRIVER_LEVEL119 in Windows 10. This could be done by a third-party app as well.
You must have, by now, fixed the ERROR_BAD_DRIVER_LEVEL119 and can execute the print jobs with ease. If the problem persists, we recommend you remove it and add the printer using the IP address.
Also, discover the best printer software and get one today for an effortless experience.
For any queries or to share which solution worked for you, drop a comment below.
Kazim Ali Alvi
Windows Hardware Expert
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows PC. He’s specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
Long-time Windows user, Kazim is ready to provide a solution for your every software & hardware error on Windows 11, Windows 10 and any previous iteration. He’s also one of our experts in Networking & Security.
Recently, a few users complained of getting into a Printer Error 0x00000077 after they upgraded their operating system to Windows 11. This error may also occur when you try upgrading to Windows 10 latest version from its older versions. When this occurs, any print job won’t be completed, and you receive an error message. This error may also occur when you are testing your printer for the first time.
Operation could not be completed. (Error 0x00000077)
Whatever the reasons behind this error code, we will look into all of them one by one. Apart from knowing the reasons behind it, we will also look into six fixes that should resolve this issue on Windows 11/10 PC.
What causes Printer Error 0x00000077?
Though this error might occur because of several issues, we will adhere to the most probable ones. Most likely, this error occurred because of these reasons –
- Loose connecting wires or power cables
- After you install a cumulative update
- Pending optional driver updates
- Using an external security application
- You have installed the printer drivers incorrectly
- Corrupted registry entries
If you are getting an error code 0x00000077 while using your printer or printing documents, attempt these fixes one after another. We suggest applying them in the exact order as guided below. However, if you do know the reasons behind its occurrence, you may apply that particular solution as well.
1] Power off your Printer and unplug/replug its connecting wires
Sometimes, a loose connecting wire or the power cable might also result in a similar error code. Try turning off your Printer and then remove all the connecting wires and the power cable. Wait for a few minutes, make the connection, and check if your Printer starts working all right.
2] Remove Lately installed Cumulative Updates
Most of the time, printer errors including 0x00000077 occur after you upgrade your operating system to its recent OS Build. Though it is mentioned in the release note itself that you might encounter printer-related issues, users often let go of such messages.
Well, now that you are already facing a printer error, you have three options to choose from –
- Wait for the next cumulative update: Assuming Microsoft has already mentioned getting this error code, they must have already started working on that error code. Wait for one or two security updates, and this error will get resolved automatically.
- Uninstall the previously installed cumulative update: This is the perfect way of avoiding getting into any printer-related issue on a Windows 11/10 PC. Just visit Settings > Windows Update, look for the update history, and uninstall the recent patch updates.
- Try the below solutions: Only when the above fix fails to resolve the error code 0x00000077, try the solutions discussed below.
3] Install Optional Printer Updates
All drivers should function properly and remain up to date on Windows PC. Failing this, your printer may throw an error code 0x00000077 when a print job is given. Go and check if there is any pending optional update for your computer. If you do find any driver update while checking for it via Windows Update, download and install that on your PC. To do so, you may follow these easy steps –
- Press Win + I to launch Settings.
- Click Windows Update and hit Check for updates.
Note: Windows 10 users may browse to the below path instead and hit Check for updates.
Settings (Win + I) > Update & Security > Windows Update
- The system will connect to Microsoft servers and check for any pending updates.
- If it does find any driver updates for your PC, the optional updates link will come into view.
- Click over this link, mark all the checkboxes, and hit “Download and Install”.
- Wait for a while the system is installing pending updates on your computer.
- Once this is over, restart your Windows PC and check if the error 0x00000077 resolves.
4] Uninstall the native software and then reinstall it
Whenever you first use a printer, you are required to install the program that comes along with the printer. With time, this software too becomes outdated and requires an update. Visit your printer’s official site and look for the latest patches there. If you face difficulty finding it, you may contact its manufacturer and ask for the recent patch update.
Alternatively, you may also look for any driver updates by visiting Device Manager. This method will work only on PCs that have older versions of Windows 10 installed on them. Here’s how to attempt this solution –
- Press Win + S, type Control Panel in the text field, and hit Enter.
- Use the drop-down menu next to View by and select Large icons.
- Select Devices and Printers.
- Locate your printer on the upcoming window, right-click on that, and hit Remove device.
- A confirmation window might pop up next, hit Yes.
Now that you have disconnected your printer from your PC, follow these steps to remove it wholly –
- Press Win + R to launch the Run dialog.
- Type “printui.exe /s” and hit OK to open Print Server Properties.
- Go to the Drivers tab and remove your printer from here as well.
- Click Apply then OK to confirm the recent changes.
- Come out of the current window and restart your PC.
Sign back into your device again and connect your Printer afresh to your computer.
5] Try the official app from Microsoft
With the launch of Windows 11, Microsoft has increased the app integration from its Store app. So, to avoid any issues and increase performance, one should always install the software via Microsoft Store. Before you proceed ahead and install the official app, make sure to delete the existing program. Here’s how to remove any software in Windows 11 –
- Press Win + X and select Apps and Features.
- On the right pane, scroll down to the printer app, click the three dots, and hit Uninstall.
- A confirmation window will pop up next, hit Uninstall again.
- Restart your PC and when it does, launch Microsoft Store.
- Search for your printer app here in the Store app.
- Click Get and then Install to have this app installed on your computer.
You may now connect your printer using this app and print documents without getting into any issues.
6] Configure the Registry
If none of the above solutions work to resolve this error code, modifying the related registry should address this problem. Here’s what you need to modify on your Windows 11 PC –
- Press Win + R to launch the Run dialog.
- Type “
regedit” on it and hit OK. - When the UAC prompts, click Yes.
- Inside the registry, browse the below path –
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers\YourPrintServerName\Printers
- Once you are there, look for what is present inside the Printers folder. You may see several printers bearing arbitrary alphanumeric numbers.
- Delete all such entries, and once this is completed, close the registry.
Now, open the Services window and search for Print spooler service on it. When you find this service, right-click on it and choose the Start/Restart option. Reboot your PC and check if the error code 0x00000077 resolves now.
What is an INF file?
When you download a driver package online, it contains an INF file. This file is a setup file that helps to install any driver correctly on your computer. Moreover, this file stores information like –
- Location of the catalog file (one which contains the digital signature of all the files in a driver package).
- List of Source files that are to be copied to the system.
- Information about supported system architecture.
- And, the true name of the printer driver.
How do I fix the Print Error?
If you are unable to perform a print job on your computer, you may consider applying the below fixes one after another. These solutions will check for the real culprit and help you to overcome the printing issue.
- Unplug and restart your computer
- Check cables or Wireless connection
- Restart the Print spooler service
- Uninstall and reinstall the print drivers
- Change your printer’s status to Online
After you apply these fixes, check if you can print documents from your Printer normally. In case you are still struggling with the same issue, let us know in the comment section.
В очередной раз попытавшись распечатать документ через свой локальный (сетевой принтер), может увидеть ошибку печати с кодом 0x00000077. Принтер в Windows 10, вероятно, начал работать неправильно после обновления операционной системы или повреждения каких-то локальных файлов. Но наибольшая вероятность сводится к тому, что выбранный устройством портом просто закрыт. В любом случае, есть у нас одно решение, которое получило много положительных отзывов на форумах.
Один из вариантов сообщений:
Операция не может быть завершена (ошибка 0x00000077).
Система не поддерживает запрашиваемую команду.
Как убрать ошибку 0x00000077?
Вот, что вам нужно сделать, чтобы отступила ошибка печати 0x00000077 сетевого принтера:
- Нажимаем комбинацию Win + R, вводим в строку regedit и нажимаем Enter.
- Переходим по пути HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers.
- Удаляем записи в данной ветке реестра.
- Очищаем содержимое в папке HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers.
- Открываем «Панель управления», а затем – «Устройства и принтеры».
- Нажимаем на клавишу «Добавить принтер» и среди вариантов выбираем «Добавить локальный принтер».
- Жмем на кнопку «Создать новый порт», используем локальный порт.
- Указываем имя принтера, а затем путь в таком формате: \\(имя компьютера)\(имя принтера).
Обычно ошибка печати 0x00000077 уходит в результате данной процедуры, но не стоит исключать вероятность, что проблема с портами связана с брандмауэром или UAC. Рекомендуем на время отключить средства защиты и проверить, сработает ли инструкция еще раз. Желаем удачи!